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“Typical Sheraton comfort” 4 of 5 bubbles
Review of Sheraton Guayaquil Hotel

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Sheraton Guayaquil Hotel
Ranked #8 of 59 Hotels in Guayaquil
Texas
Level Contributor
66 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Typical Sheraton comfort”
4 of 5 bubbles Reviewed 3 May 2014

Rooms are spacious, well-appointed and clean. The hotel facilities are beautiful and the location is great. The hotel is right next to the airport and also across the street from a large shopping mall. There are several restaurant options nearby including an excellent restaurant in the hotel.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sheatly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review, 3 June 2014
Dear Guest,

Thank you for taking the time to contact us concerning your recent stay at our Hotel. Your valuable comments about our services will help us to motivate us to keep providing the service that our guests deserve.

Sheraton Hotel Guayaquil is always at your service. We are looking forward to see you soon.

If you have any questions, suggestions or additional requests please contact us, we will be happy to assist you.

Kind Regards,

General Manager
Sheraton Hotel Guayaquil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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650 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Jose, Costa Rica
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 1 May 2014

I have been traveling for a while to Guayaquil for business. This Hotel has a good location very close to the airport and in front of a big shopping mall with some restaurants. Free shuttle to the airport. Food is average quality, breakfast is simple.
Rooms are clean, comfortable, ask to stay at the back of of the Hotel (in front of the pool), I have found it is impossible to sleep if you stay at the front (in front of the highway) as it can get pretty noisy at night.

  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank CR83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review, 3 June 2014
Dear Guest,

Thank you very much for writing us. Your comments are useful to know those details that need to be improved.

We hope to see you soon to provide you a quality service as you deserve. Always at your service.

If you have any question, suggestion or additional request, please do not hesitate to contact us.

Kind Regards,

General Manager
Sheraton Hotel Guayaquil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kissimmee, Florida
1 review
5 of 5 bubbles Reviewed 30 April 2014

What a positive expereince!!!!! Remarkable service. Me and my wife spent five weeks in this hotel and the staff (Rene the waiter, Carlos the Security Officer and other dedicated employees) were extremedly friendly and helpful. A relaxing enviroment with service available at all time. There is not a thing that I can think of to make our stay better. We loved it!!!!!
Congratulation Mr.GM you have a great staff. THANK YOU!!! Edwin @ Martha Torres.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank edwin t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review, 2 June 2014
Dear Guest,

Thank you for taking the time to let us know about your experience at Sheraton Guayaquil. It's always important for us to receive feedback about our services.

We feel very grateful for your kind words regarding our Hotel and Staff, we will make sure to let Carlos and Rene know about this review. We really appreciate your percepction, we will do everything to mantain and improve our service each day.

Sheraton Hotel Guayaquil is always at your service. We are looking forward to see you soon.

If you have any questions, suggestions or additional requests please contact us, it would be our pleasure to assist you.

Kind Regards,

General Manager
Sheraton Hotel Guayaquil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woodstock, Canada
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 9 April 2014

This was the first place we went to when we arrived in Ecuador. We flew into Guayaquil and arrived after dark, not something I like to do in a strange country.

The airport being so close, there is a free shuttle directly to the hotel which saved us from having to get a taxi at night. You can call from a free phone at the airport next to the information desk.

The staff there spoke good English and were very helpful especially, Ana Maria, who took the time to answer all my questions, recommended a great place for breakfast (you know its good when you are the only gringos there) and even called a hotel in Loja to confirm our reservation. Fantastic service!

The hotel is located just across a road from a huge mall. There are stairs and a bridge that goes over the road, located right outside the hotel. You can find lots of shops, though nothing much different from North America and a food court for an alternative to the hotel food.

It was great to be made to feel so welcome and looked after when you first arrive in a strange country where you don't speak the language very well. We felt safe there and were not worried about our stuff.

I recommend it for anyone travelling to Guayaquil.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review, 25 April 2014
Dear Guest,

Thank you for taking the time to let us know about your experience at Sheraton Guayaquil. It's always important for us to receive feedback about our services.

We feel very grateful for your kind words regarding our Hotel and Staff, we will make sure to tell Ana Maria about this review. We really appreciate your percepction, we will do everything to mantain and improve our service each day.

Sheraton Hotel Guayaquil is always at your service. We are looking forward to see you soon.

If you have any questions, suggestions or additional requests please contact us, it would be our pleasure to assist you.

Kind Regards,

General Manager
Sheraton Hotel Guayaquil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
São Paulo
Level Contributor
83 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 30 March 2014

Near from the airport and mall, in a place where's easy to move to another areas.
Very clean, organized, and beatiful, better than other Sheratons' Hotels. The employees are very kind, and the services are perfetc.

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Julio M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Fernanda C, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review, 1 April 2014
Dear Guest,

We were very pleased to read how much you enjoyed your stay with us and I would like to thank you for letting us know your opinion about our service. Your kind comments are greatly appreciated.

Sheraton Hotel Guayaquil is always at your service. We are looking forward to see you soon.

If you have any question, suggestion or additional request, please do not hesitate to contact us.

On behalf of our team, thank you very much.

Kind Regards,

General Manager
Sheraton Hotel Guayaquil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
114 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 17 March 2014

My wife and I stayed at the Sheraton in Guayaquil twice in the past 10 days. The hotel was very nice and well appointed. They have a free airport shuttle that runs every half hour. Upon arrival they have a courtesy phone at the airport you can use to call the hotel to let them know you are looking for it as well.

The hotel itself is adjacent to a large shopping mall, as nice as any Western mall you will find with high end brands. The neighborhood is very nice as well. Apparently 10 or so years ago the city was known as stinky, congested, and dangerous but the mayor undertook a major renovation and won awards. We found the city to be very busy with traffic but otherwise, in the areas we visited, quite nice and safe. With that being said, the guide books still warn of being 'city savvy' and get advice from the concierge to avoid the rough places as in any city. The Malecon 2000 river walk is an excellent way to spend a few hours. They have guards about every few hundred yards. We also found the city to be very clean with very little trash near the roads.

We found it to be a nice stop over on our way to/from the Galapagos.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Matthew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review, 1 April 2014
Dear Guest,

Thank you for your comments about your Sheraton Experience. This survey is very important to us because is a way to know our guest appreciation, so we can improve our service. We would like to thank you for your kind words, for us is very important to receive feedback of our service. If there is anything else we can do for you, please don´t hesitate contanting us. It would be our pleasure to assist you.
We hope you visit us again soon!

Kind Regards,


General Manager
Hotel Sheraton Guayaquil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 5 February 2014

My stay was good at this hotel. They arrange free airport service which was a bonus!! I really enjoyed how close the hotel was to a major shopping mall...made it really convenient for restaurants and getting a taxi. The staff are friendly especially the waiters in the hotel restaurant. The food in the hotel restaurant was fantastic for both breakfast and dinner! I enjoyed my staff.

  • Stayed October 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Express T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Fernanda C, Director de Relaciones con Clientes at Sheraton Guayaquil Hotel, responded to this review, 7 February 2014
Dear Guest,

Thank you for your comments about your Sheraton Experience. This survey is very important to us because is a way to know our guest appreciation, so we can improve our service. It was our pleasure to have you as a guest. If there is anything else we can do for you, please don´t hesitate contanting us. It would be our pleasure to assist you.
We hope to see you again soon!

Kind Regards,


General Manager
Hotel Sheraton Guayaquil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Guayaquil Hotel

Property: Sheraton Guayaquil Hotel
Address: Av Constitucion, Plaza Del Sol, Guayaquil 090150, Ecuador
Region: Ecuador > Guayas Province > Guayaquil
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Guayaquil
#5 Romantic Hotel in Guayaquil
#5 Business Hotel in Guayaquil
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sheraton Guayaquil Hotel 4.5*
Number of rooms: 141
Reservation Options:
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Also Known As:
Sheraton Guayaquil
Four Points Guayaquil
Guayaquil Four Points
Guayaquil Sheraton

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