We stayed for 3 nights and would gladly have stayed longer. The Hacienda is fascinating to ramble around, with its collection of astonishing antiques and the tasteful arrangement of the rooms. We loved the gardens, and particularly enjoyed touring the vegetable, fruit and herb gardens which supply the dining room. We found the food to be extremely good, we ate breakfast and dinner on each of our days and the menu was always different. The included glass of wine at dinner was very welcome. Our room in the old stables was very cozy and private, we particularly enjoyed the fireplace which the staff happily kindled at 5 each day so we could rest in its warmth before dinner. This area is high and therefore cold, so be sure to have warm clothing along. It was impressive how even the guest rooms have art displayed in them, and antique furnishings. Just walking the grounds and wandering through the hacienda occupied us for 3 days, though we did enjoy our walk to the village and the surrounding hills.
The only caveat I would have is the chilly welcome at reception. I would urge guests not to be put off by the reception staff as they were the only staff members who were not completely friendly and helpful. The young man who checked us in had no knowledge of our reservation or our deposit and intimated that it was no concern of his to figure it out. The young woman who was there the next day was also very offhand, and the woman who checked us out was downright rude when we enquired about onward bus transport from Otavalo. Quite strange when absolutely everyone else including the gardener was most welcoming. As I say, don't let it bother you and you will have a lovely time!
- Official Description (provided by the hotel):
- Hotel. A restored, 400 year-old hacienda with restaurant - organic food, sports facilities - squash, basketball, horseback riding, mountain bikes & games rooms, library, several acres of gardens. 38 Staff. Within 20 minutes of Otavalo's markets. ... more less
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- Also Known As:
- Hacienda Cusin Hotel Otavalo