I have just returned from a 2 week stay in this hotel & I can safely say the experience was not a good one! The facilities that had been advertised as part of the all inclusive package were mostly closed & those that were open were very poor quality. The air conditioned bar facilities were only open from 3pm though they were advertised as being available from 9am. At 11pm the air conditioning was turned off & the bar was 'packed away' - clearly trying to clear the bar of the few customers who were in it. The only other bar open in the hotel was the Sunrise pool bar. It only served drinks in IKEA plastic tumblers and NO FOOD was available at any time of day - despite this having been advertised as having late breakfasts & high teas etc. It didn't even have crisps, nuts or ice creams available! Luxury 5 star hotel? ABSOLUTELY NOT. The bedroom was of an exceptionally poor quality, with damaged & broken furniture. The bedding was badly stained & my curtains actually had holes in them as well as having several large spots of emulsion paint on them! The advertised restaurant was closed so we were relocated into the 'Flooka' in the sister hotel. The nearest I can describe this too in a UK context is an old fashioned Butlins type foodhall! The food was at best average, at worst - appalling! Main course dinner menu's included choices of Lancashire hotpot, steak pie, cottage pie, lasagne, various guises of chicken, fish that had been incinerated & all accompanied by the likes of chips, roast potatoes or mash! Egyptian foods were none existent except on the two 'oriental themed nights' (& even then choice was extremely limited). We complained to various duty managers 4 times - apologies were offered but no action was taken to address our complaints. We also spoke to at least 8 other couples/families who were also complaining & being bounced from duty manager to duty manager. In the end I wrote 2 detailed emails to the Jaz Mirabel resort manager asking for him to meet with me - needless to say he was not even polite enough to acknowledge receipt of my emails, never mind providing me with a detailed response or an apology. This sister Jaz Mirabel Beach hotel is also classified as a 5* hotel & was probably the only one in the complex that warrants it's star rating - unfortunately though we weren't allowed to use it's facilities unless we paid extra for this (not what was advertised at the time of booking!). On a good day I would rate the Jaz Mirabel Club as a 2/3* hotel. In NO WAY IS IT A 5 STAR HOTEL! I, along with fellow holiday makers were astounded by the 'Rave reviews' this hotel has received on Trip advisor. I don't know where these people went but it certainly wasn't the hotel I stayed in. BUYER BEWARE - this hotel is a NO GO zone & should be avoided at all costs.
- Also Known As:
- Jaz Mirabel Club Hotel Sharm El Sheikh
- Jaz Mirabel Hotel
- Jaz Mirabel Resort
- Jaz Mirabel Club Sharm El Sheikh, Egypt - Nabq Bay