We returned today after two weeks. We travelled with a 10 yr + 3 yr old and have been to Luxor, Taba and twice to Sharm . We booked based on competitive price and good Trip Advisor reviews, but I have to agree with the Millies and dwhcraig below, it wasn't as good as we had hoped. We have mixed feelings, it wasn;t great - but it was OK..
Firstly the Club, the Park and the Beach are separate, but run into one another. (Club being lowest ranked and Beach being the 'best' of the three). The people who stay at the club and park are able to use all the same facilities and have all the same meal places and all inclusive deal (so not sure what the difference was except the price?).
Lots of British, French, Italian and German - so very European Resort!
The room: spacious, well appointed and air conditioned. Our family room had a 2nd area/room for the kids twin beds (some of the family rooms are separated by a curtain only). The have a mini bar (chargeable), TV, mini-safe and a hairdryer. They also have toiletries (shampoo/body lotion etc) replenished almost daily.
The cleaner was wonderful and we tipped him £10 after a few days, our room was always done promptly and was very clean.
The pools were nice and the grounds were pretty. There was a good mix of children's pools, and graduated pools etc... they varied in depth and they were of a good size. (bad point here was not enough beds ... savvy people who had paid the pool attendants managed to get them 'reserved', we had to be up at 7.30am in order to get ours!
The slides: were great but the pool is small at the bottom, so you have attendants constantly whistling for you to get out of the way once you have 'landed' in the pool - they should be managing the flow of people going down them... They are a good distraction though and the kids loved them.
The grounds and pool areas were cleaned daily, so it was a nice environment to relax in..
The beach: is a bit of a walk (10 mins) from the Club/Park through the beach hotel, it is a flat shingle beach, with lots of loungers and shade. It was a nice beach but hard on the feet....you can walk out to sea quite some way, but there are fish right there at the shoreline. TAKE swim shoes for sure, there are sea urchins if you walk out to the reef.
The animation team at the pool: what an energetic and fun bunch. Anya was a star and there is belly dancing, aqua aerobics, waterpolo and all sorts of things you can get involved in and they really do keep you entertained in the day..
Kids clubs: There are a few - we didn't use these in the end but we had a look and they looked safe & fun for little ones. There is an 'international one' available to all who stay, but there was also a thomsons one for 'thomson' customers run by British carers.
The Jetty: About 15-20 mins walk from the Club/Park to the end of the Jetty. It belongs to a different hotel so you have to pay £4 each or 28 egyptian £ to go down it. (sometimes we had to pay for our 3 yr old, and sometimes not!) The snorkelling at the end of the jetty was fantastic and there are various points at the jetty for you to dip in, so our 3 year old went in too as it wasn;t too deep in places!
The weather: blue skies and 40 degrees each day.
Now to the bad.
I have never ever had such poor service, drinks or food on holiday! The theme nights consisted of 4 BBQ nights (chicken and beef), a grandma's recipe night (Chili?) and not sure if there were any others.
The food was the same every breakfast. salad (fresh admittedly).. cheeses, breads, dry pastries, omlettes/eggs/pancakes and beef or hot dog sausage, (sometimes beans), soggy french toast, yoghurt (cream cheese like!), porridge (dubious) and fruit - this was nice and changed between fresh dates, melon, figs, apples, banans. So whilst there was choice (some looked inedible though - solid scrambled eggs for example) but there wasn't variation, it was the same every day.
Evening meals were repetitive and the dishes didn't compliment each other.. always chicken, beef and koftka, and salad, sometimes fish, always a joint of meat (usually lamb), rice and a pasta station (but the sauces were watery and not great), and soup. the deserts were the same every night and mostly tasteless except for plain Baklava and the fresh fruit. The kids options were appalling, it was chips, chips, chips.. The snack bars were the same... 1 menu for the two weeks and you could wait over 1/2 an hour to be served! Some times lunch in the restaurant would be left overs from the night before on the salad bar or almost exactly what you would get in the evening.
You cannot eat at the Beach hotel except for the bar on the actual beach, and the snack bar nearest the beach (good service here). The a la carte restaurants - zen asia, an italian and teboush (egytian?) are not included (although you can pay £60 for two people and that entitles you to 3 x meals - one in each restaurant if you like).
Drinks, G&T would be 75% gin and 25% tonic (similar for all drinks). there was only local brands and they were like paint stripper. The beer (shandy) was by far the best bet, and you could help yourself to soft drinks machine and water. There was rarely any diet drinks... Icecream from the snack bars were perfect! The Italian coffee machine at the snack bar didn;t work whilst we were there at all, so it was packet nescafe if you wanted coffee... fairly regularly the soft drink machine ran out too...
There was one toilet block near the waterslides that served all the pools (Park and club), unless you went to the lobby bar or your room. We were a bit shocked at the lack of toilet facilities.
We have never suffered tummy problems before in any of our Egypt stays, but my 3 year old and I experienced a couple of poor days in the hotel room, and we had to get medicine for my son. We were not the only ones apparently and one or other of the pools had to be closed a couple of times due to 'accidents'. Ear infections were also a problem for some.
The service was dreadful everywhere and attitude of some staff was just plain rude. bar/restaurant staff have a tip box by the door which doesn't really encourage them to be helpful, and the place is very understaffed. Never was there a clear and made up table when we went to either of the two evening restaurants (Flooka or Cactus) - always had to wait..
The 'all inclusive' stops at midnight and does not extend to the night club. With young kids the after midnight deadline didn;t bother us though. The only hotel bars open after 5.30 are the lobby bars (park and club) and the drinks in the restaurant (help yourself to wine or beer). neither bar has enough space to cater for the guests. the entertainment takes place outside the Park's lobby bar on a terrace - and is woefully inadequate in terms of space and seating. The queues for the bar were dreadful and very few staff serving.
There are snack and cocktail/mocktail menu's with prices on, but they are already part of the all inclusive (if you are going there soon and get confused...) The cocktails look pretty, but are strong.. the kids loved the mocktails though!
You can get a taxi from the airport for 110 Egyptian total (which is better than paying for a bus and no hanging around) Its a 10 min drive. You can hire a laptop and internet for 45 Egyptian £ for 30 mins or 80 E£ for 2 hours.
You can also get a taxi to 'La strada' about 10 mins away for 38 E£ and they have a KFC, TGI Fridays (lovely), Starbucks, Chinese etc and a nice market. If you eat out -check the menu..... they put a 22% on the bill for tax and service.
The hotel minimarkets can be 'expensive' for trinkets... so it is worth going to the Strada. The hotel also offers a shuttle to Na'ama bay for 38 E£ per person 3 times a day.
Had my hair braided for £20 (at Alex salon in the market area of the hotel - not the spa), but don't have a manicure there - its not a professional manicure.
In summary, nice pools, nice place, nice rooms, nice beach... but really poor quality service, food and drink and evening entertainment - very understaffed and just didn't seem geared up for the peak season...
The kids enjoyed but we will not go back to a Jaz Mirabel resort again, although we will go back to Egypt again next year! A five hour flight to the sun and such a lovely country - its definitely a favourite holiday destination for us.
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- Also Known As:
- Jaz Mirabel Club Hotel Sharm El Sheikh
- Jaz Mirabel Hotel
- Jaz Mirabel Resort
- Jaz Mirabel Club Sharm El Sheikh, Egypt - Nabq Bay