Greeted with a complementary drink which was great. Building nice, old, Egyptian. Staff seem nice and pools nice too. Until you get to the room, the view is nice from the balcony but the room is dirty, shower dirty, dirty towels, dirty dressing table with sticky glass rings on the table and then when you get in bed make sure you look out for the cockroaches that run across your room!!! Now to be fair for the price of this hotel you can't expect a spotless room but when it came to check out firstly we asked for a plaster for a cut, they didn't even have a full first aid kit and had no plasters, we had to use a bit of bandage and tape it on. We had paid for bed and breakfast for just the 1 night, the reception staff and manager were aware we did not have breakfast which was our own decision. Breakfast served till 10am. We checked out at 11am and asked for a glass of water / pineapple / orange juice (not fresh, just powder mixed with water which is like cordial), of course with us not having breakfast there shouldn't be a problem with this, it took TWO phone calls, 10-15mins to get an answer and in the end the manager refused. He said the only way we can have a drink is if we pay additional for it, of $2 per glass!! So to play him at his own game I asked if I get a partial refund then because we didn't get the breakfast that we paid for, of course the biased answer was no. I made it clear I would not return to this hotel because of how humiliated he make us feel over a glass of juice! I also advised I would review it on trip advisor, he then immediately offered me juice in a panick! I refused and left.
- Official Description (provided by the hotel):
- Mohamed Salah Asst. Front Office Manager ... more less
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- Also Known As:
- El Hayat Sharm Hotel Sharm El Sheikh
- El Hayat Sharm Sheikh
- El Hayat Sharm Resort Sharm El Sheikh, Egypt - Nabq Bay