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“Great hotel”

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Tirana Aqua Park Resort
Ranked #21 of 32 Hotels in Nabq Bay
Certificate of Excellence
glasgow
Level 4 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Great hotel”
Reviewed 30 April 2014

We have been to sharm on numerous occasions and basically booked this hotel due to price, we went with no great expectations. However, it exceeded them all. Rooms are spacious and well equipped. Buffet not the best and our main complaint was queuing for drinks as well as food. However, the al a cartes are a different story and well worth a visit. The staff are all fantastic with special mention to hany and yuessef , and Sam, Naomi and Chico xx. The waterpark is fantastic. Also we made a point of going to the beach bar for lunch most days including snorkelling off the jetty which is an amazing experience. We took the courtesy bus to soho square. For going elsewhere we had our own personal taxi driver outside the hotel and we visited hard rock nabq on 3 occasions. Would also like to give a mention to asda opposite hotel, well stocked, no haggling and friendly staff. Would definitely return.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank scotslass22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_RelationsTAP, Guest Relations Supervisor at Tirana Aqua Park Resort, responded to this review, 10 May 2014
Dear Reviewer,

Many thanks for taking the time to complete a Trip Advisor review about Tirana Aqua Park Resort.

Your recommendations regarding improvements have been passed to the hotel management team and, as always, are greatly appreciated. Our hotel is constantly looking for ways to implement new measures to ensure guest satisfaction.

It is always pleasing to hear that our guests were satisfied with the hotel facilities, food and service during their holiday.

Thank you very much for your review and we look forward to the pleasure of welcoming back soon with our own tradition of warm and friendly hospitality.

Kind Regards
Joanne McCormack
Guest Relations Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (703)
Date | Rating
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  • English first
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English first
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 April 2014

We went at Easter and expected it to be really busy however the hotel was very quiet except for the Easter weekend when lots of nationals came to stay. The staff were mainly very friendly just a couple that shouldn't be working in the service sector! Food was repetitive but always found something. Entertainment in the evening could have been better but the animation team did a great job. Would definitely visit Egypt again but maybe a different hotel.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wendy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_RelationsTAP, Guest Relations Supervisor at Tirana Aqua Park Resort, responded to this review, 10 May 2014
Dear Reviewer,

Thank you very much for choosing to spend your holiday at Tirana Aqua Park Resort and for taking the time to post your review about your stay; we greatly appreciate any comments made by our guests and constantly strive to achieve and maintain the highest possible standards.

We are all extremely pleased that our hotel was able to give you a memorable holiday and it will be our pleasure to welcome you back again on a future holiday.

Kind Regards
Joanne McCormack
Guest Relations Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
Level 1 Contributor
3 reviews
Reviewed 30 April 2014

This was my second visit to Sharm El Sheikh and my second visit to this hotel (first visit August 2011), I am just about to book my third visit for this July!

My partner treated me to a trip to Sharm for my birthday during December as I have always told him what an amazing country it really is. He's not so great with very hot weather so this time of year was perfect for him, although it was slightly too cool for me, especially at night! The hotel itself is absolutely beautiful, everyone goes out of their way to make you feel happy and comfortable. On arrival, our room was upgraded and our check-out changed to 2pm which was a lovely gesture towards us as we had a late flight home so it helped us to enjoy our final day without all the stresses of rushing our packing! There was a few problems with the water supply throughout the entire hotel but we were offered a sincere apology and were given extra bottled water in case we needed it, it didn't make much of a difference to us though as we didn't spend much time in our room, our only concern was showering but the problem was always sorted during the evening when we wanted to get ready for dinner. On my first visit during August 2011 I remember how busy it was which sometimes made it a struggle to get sunloungers, however, we had no such trouble this time round as the hotel is VERY quiet this time of year. Ahmed at the pool bar and Sheriff at the towel station were truly fantastic with us, always carrying our towels to the loungers and saving us our favourite spot as well as remembering what we drank and making sure we were always topped up with drinks, we could not thank them enough for it! Mohammed the house keeper also went out of his way to make our stay excellent, even decorating our room on my birthday with banners and balloons which was such a lovely gesture, my birthday couldn't have been made any more special thanks to the staff and my partner!

See you all in July, I'm sure it'll be just as fabulous as the other two occasions were!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank lucetilstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_RelationsTAP, Guest Relations Supervisor at Tirana Aqua Park Resort, responded to this review, 10 May 2014
Dear Reviewer,

Many thanks for taking the time to complete a Trip Advisor review about Tirana Aqua Park Resort.

All of your kind comments have been shared with the management team and staff and everybody here is delighted to hear how much you enjoyed your holiday experience with us. It is through listening to guest comments and suggestions that we are able to achieve the constant improvement, guest satisfaction and quality service that we strive to maintain

Your kind comments about the staff especially whom you highlighted in your review have been shared with the relevant departments to be used as examples of excellent customer service for all of the staff here at the hotel.

We appreciate your valuable comments and hope to welcome you back to Tirana Aqua Park Resort in the future.

Kind Regards
Joanne McCormack
Guest relations Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Flitwick, United Kingdom
Level 6 Contributor
109 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 28 April 2014

My husband, two daughters and I stayed at the Tirana over the Easter holidays. Our favourite thing about our holiday was how friendly and helpful so many of the staff there were!
Firstly, we would like to thank Marjory and Mohamed who work in the Italian restaurant for their amazing friendliness and kindness towards us all during our visit. Secondly, we would like to thank Saied for organising some extra sugar free drink for me as I am diabetic. Thirdly, Mr. Hanay, the food and beverages manager, for cooking us our own personal indian feast on our final night. I would also like to say thank you to Besher, the porter, who was really helpful in getting us a wheelchair for my daughter when she sprained her ankle on an outing! (I hope he had a great wedding!) Finally, I would like to say thank you to Eho at the lobby bar who made us feel so welcome and did a fantastic job in trying to cheer Alisa up after she had had her fall. Our room cleaner, Mohamed, was also polite, cheerful and reliable and the hotel as a whole was immaculately clean both inside and out.

The water park is a great resource to have on site for adults and children alike and was one of the highlights of the holiday.

As far as trips are concerned, we all strongly recommend going on the submarine and snorkelling trip as the views of the fish and coral are amazing and the guides will assist weaker swimmers if needed. Amongst other things, we were able to see blue spotted sting rays, parrot fish, star fish, sea urchins, angel fish, butterfly fish, wrasse, an eagle ray, a cornet fish and even a seahorse!!

The Italian restaurant was easily the best and the food elsewhere was reasonable too and pretty varied. The main problem for most of the British guests there was that the local beer and wine was not very good and most agreed that they would be happy to pay a bit more to have the chance to have more imported drinks.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank vrumley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_RelationsTAP, Guest Relations Supervisor at Tirana Aqua Park Resort, responded to this review, 6 May 2014
Dear Reviewer,

Thank you very much for choosing to spend your holiday at Tirana Aqua Park Resort and for taking the time to post your review about your stay; we greatly appreciate any comments made by our guests and constantly strive to achieve and maintain the highest possible standards.

Your kind comments about the staff especially whom you highlighted in your review have been shared with the relevant departments to be used as examples of excellent customer service for all of the staff here at the hotel.

We are very pleased to know that overall your holiday with us was a memorable one and hope to welcome you back again in the future.

Kind Regards
Joanne McCormack
Guest Relations Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blackpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 April 2014 via mobile

My friend and I recently went to Tirana for our 3rd visit in 3 years. It's a cracking Hotel. All inclusive you can't ask for much more. Good selection of food choice in the main buffet restaurant but also with the option to book into 5 other restaurants throughout your stay. 3 pools all very clean and also the water park with fab slides (and not just for the children) believe me!!!!
The staff are very friendly and offer 1st class service. To name a few that impressed were, Naomi and the others in the Animation team who looked after us with on site fun and entertainment afternoon and evening and provided 1st class service on excursion nights out in particular the night clubs...They all work extremely hard.
Restaurant waiter Anwar, fantastic lad with great customer service skills as had our barmen Ahmed and Alaa.
The pool attendant Sharrif was very hard working and very polite as was the young lad in the pool bar Mohammad I think....I have singled a few people out which may be a little unfair as on the whole all of the staff were great....not to forget the housekeeping team who work tirlessly... Keep up the good work Tirana and I'll see you next holiday....Can I say a special thanks also to Joanne on your administration team who helped me get some cream for my mosquito bites.

Stayed March 2014, travelled with friends
Helpful?
2 Thank gymsport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_RelationsTAP, Guest Relations Supervisor at Tirana Aqua Park Resort, responded to this review, 6 May 2014
Dear Reviewer,

Many thanks for taking the time to complete a Trip Advisor review about Tirana Aqua Park Resort.
All of your kind comments have been shared with the management team and staff and everybody here is delighted to hear how much you enjoyed your holiday experience with us. It is through listening to guest comments and suggestions that we are able to achieve the constant improvement, guest satisfaction and quality service that we strive to maintain

Your kind comments about the staff especially whom you highlighted in your review have been shared with the relevant departments to be used as examples of excellent customer service for all of the staff here at the hotel.

We appreciate your valuable comments and hope to welcome you back to Tirana Aqua Park Resort in the future

Kind Regards
Joanne McCormack
Guest Relations Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 28 April 2014

This was our fifth visit to Sharm El Sheikh and the first to the Tirana aqua park
Our ages ranged from 2 - 66 and We all had a great time. On arrival we were told to sit down and the reception staff would come to us which they did with a drink and a cold towel.
The three rooms (2211 2212 2213) we had were clean and functional and were cleaned by Mohamed on a daily basis. The food was good and a reasonable amount of variety and the pool snack bar was a favourite with the younger ones for lunch. The pool area was well looked after by Hany who ensured we got eight sun loungers together and when he went home on holiday we received outstanding service by Mohamed Deifallah. The sun loungers are in general in need of some TLC but we found ours to be clean everyday.The towel service was also first class.The entertainment team and the British girls Sam and Naomi were very good and they always had time for a chat and to check everything was ok and they also gave us some superb advice on visiting Nabq bay and soho square. The international ala carte and buffet restaurants were all very good with the lebanese and chinese being our favourites. Unfortunately we do have a couple of gripes. 1) The Tirana is not disability friendly and any person with walking difficulties should be aware there are many sets of stairs . 2) The Spa sellers are a pain and there are large number of them The red flag system does work to a limited degree but they will try to find an alternative way to start talking to you. The staff are what we have become to expect in Egypt "very friendly and very happy to help you" Yes the occasional tip was welcome but having spoken to a number of the staff they were delighted to be treated with good manners and a simple please and thank you was appreciated.
Summary: Thanks to all at the Tirana for making our holiday a great family occasion.
With regards to a recent review from Topman33 We do not recognise his comments and my name is Healey and we are not muslims.
We fully recommend The Tirana aqua park for a family holiday

Room Tip: Take advantage of the international A La carte and buffet restaurants and book on your first full da...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_RelationsTAP, Guest Relations Supervisor at Tirana Aqua Park Resort, responded to this review, 6 May 2014
Dear Reviewer

Many thanks for taking the time to complete a Trip Advisor review about Tirana Aqua Park Resort.

All of your kind comments have been shared with the management team and staff and everybody here is delighted to hear how much you enjoyed your holiday experience with us. It is through listening to guest comments and suggestions that we are able to achieve the constant improvement, guest satisfaction and quality service that we strive to maintain

Your kind comments about the staff especially whom you highlighted in your review have been shared with the relevant departments to be used as examples of excellent customer service for all of the staff here at the hotel.

We appreciate your valuable comments and hope to welcome you back to Tirana Aqua Park Resort in the future.

Kind Regards
Joanne McCormack
Guest Relations Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 April 2014

We stayed at the Tirana over Easter holidays and had a lovely time. The staff are wonderful, from the towel guys, pool bar guys, room cleaners, waiters, cannot fault them, yes we were happy to give a tip for the service we received but did not feel this was expected. The sales staff from the spa are looking for business but again they were happy to have a quick chat and then they were on their way again, and I can't be rude to them as they are just trying to do their job! Animation team work really hard day and night, we didn't go to all the shows and games but they were always around to keep you happy and we enjoyed the ones we did see. My kids loved Naomi and Sam! The food is fine, we generally had a few options, only on one occasion did the fussy ones struggle for evening meal, kids loved breakfast! Italian restaurant was the best but saying that the food in the English was really good only problem was it's an outside eating area and due to the evening breeze food was going cold before you had chance to eat it. Beach is good and my son loved snorkelling most days. We would definitely come back again.

Room Tip: All rooms seemed to have pool views and could not see how any room would be different from another.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Gill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_RelationsTAP, Guest Relations Supervisor at Tirana Aqua Park Resort, responded to this review, 6 May 2014
Dear Reviewer,

Thank you very much for choosing to spend your holiday at Tirana Aqua Park Resort and for taking the time to post your review about your stay; we greatly appreciate any comments made by our guests and constantly strive to achieve and maintain the highest possible standards.

Your kind comments about the staff especially whom you highlighted in your review have been shared with the relevant departments to be used as examples of excellent customer service for all of the staff here at the hotel.

Thank you very much for your review and we look forward to the pleasure of welcoming back soon with our own tradition of warm and friendly hospitality.

Kind Regards
Joanne McCormack
Guest Relations Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tirana Aqua Park Resort

Property: Tirana Aqua Park Resort
Address: Nabq Bay | Nabq, Nabq Bay, Sharm El Sheikh, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh > Nabq Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#12 Romantic Hotel in Nabq Bay
#17 Top resorts Hotel in Nabq Bay
#19 On the Beach Hotel in Nabq Bay
#20 Spa Hotel in Nabq Bay
#21 Family Hotel in Nabq Bay
#21 Luxury Hotel in Nabq Bay
Hotel Class:4 star — Tirana Aqua Park Resort 4*
Number of rooms: 510
Official Description (provided by the hotel):
Welcome to Tirana Aqua Park Resort The family paradise at the famous holiday destination Sharm el Sheikh. The Resort consists of 8 pool areas with Aqua Park and wave pool, in addition to a private Beach 800 meters away the shuttle bus each 15 minutes, family rooms with a 4-star (local rating) standard and our animation team with activities for young & old, guaranteeing that everybody will find the perfect place for a relaxing and exciting vacation. Hotel Facilities The Resort offers a 24-hours front desk, multilingual staff, express check-in/out, Guest Service Center, bell captain, limousine service, luggage room, laundry & valet service, live entertainment, beauty salon/barber, gift/souvenir shops, jewelry, internet cafe and a 24-hour on call doctor. ... more   less 
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Also Known As:
Sunrise Tirana Aqua Park Hotel Sharm El Sheikh
Sunrise Tirana Aquapark Hotel
Tirana Aqua Park Resort Sharm El Sheikh, Egypt - Nabq Bay

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