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Tirana Aqua Park Resort
Ranked #22 of 33 Hotels in Nabq Bay
Certificate of Excellence
Reviewed 21 May 2014

We stayed at the Tirana Aqua Park for 10 days in April. When we checked in we were greeted by the manager who introduced himself and asked us to contact him directly if we had any problems with anything, he asked if we had any special dietary requirements etc.
We were shown to our room and were very pleased with it. We had stayed at the hotel last March when there was alot of maintenance going on in the block by the amphitheatre and this year this is where we were situated. The room was lovely and big with an impressive powerful shower in the large bathroom.
Our daughter turned 5 while on holiday and the hotel staff made a great fuss of her. Mostafa who was the lifeguard near the relax pool while we stayed there, put a birthday banner around our sunshade. Then we mentioned to reception that it was her birthday and they offered to make her a cake which was brought out during our meal at the English restaurant. I must also mention the cleaner who did a fantastic towel display of a birthday cake in our room.
As many of the reviews state, the staff really do make this hotel. Our favourite was Mostafa (lifeguard) who speaks very good English. He was brilliant with all the children but he is also such a hard worker. He was constantly sweeping up any water that had been splashed out of the pool or being kept busy by some of the Egyptian children who had to be reminded of the 'no diving' rule over and over again.
The beach had improved hugely in a year since we last visited. The beach bar is clean and bright serving food and drink. There are plenty of sun chairs and parasols, the only slight let down for us was the sea having so much coral making it impossible to swim (although I do appreciate this is why many people visit Sharm to snorkel or dive to see these fish!)
All in all we would definitely recommend this hotel. We'd like to return again although we do like to visit different places so it may not be for a few years.

  • Stayed: April 2014, travelled with family
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Thank Gemma H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_RelationsTAP, Guest Relations Supervisor at Tirana Aqua Park Resort, responded to this reviewResponded 26 May 2014

Dear Reviewer,

Many thanks for taking the time to complete a Trip Advisor review about Tirana Aqua Park Resort.

All of your kind comments have been shared with the management team and staff and everybody here is delighted to hear how much you enjoyed your holiday experience with us.

Your kind comments about the staff especially whom you highlighted in your review have been shared with the relevant departments to be used as examples of excellent customer service for all of the staff here at the hotel and hope to welcome you back to Tirana Aqua Park Resort in the future.

Kind Regards
Joanne McCormack
Guest Relations Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,032 - 1,038 of 4,069 reviews

Reviewed 20 May 2014

Good points....
the slides are great fun although the staff blow there wissiel way too much, telling you to leave the pool once landed (it's hard to walk fast in water)
The ice cream is nice but only available from 3-5 and just one scoop of it
The rooms are clean and modern
IF you tip it's has to be a pound or over and the staff will put your towels down in morning providing the guest don't steal them, mobile phones have gone missing.

Bad points....
The staff are very miserable only a few talk to you
The hotel guest were mainly Russian which was hard to cope with when they would push in queues or bully other children, the staff even complained about them.
The food.. Is a joke everything is tasteless,they try to cook a range of cultured food but it fails to meet the mark.
The best food was the burgers and chips cooked during lunch ,oh yeah and McDonald's bought to reception.
Let me make it clear I am not a fussy eater and wasn't the only one complaining about the food.
As for the entertainment for children it was great lots of things to keep them occupied, however on nights out with the animation team we were treated like kids told to be at the bus for 11.30 sharp, told to stay together at all times, even when arguments occurred between couples they involved themselves way to much.

This was my first, and now my only trip to Egypt the best part was the sea as you see so many fish and the trips out where cheap, £50 to swim with dolphins for 15 minutes.

Room Tip: Ask for ground floor and there are no sea view rooms just building sites
See more room tips
  • Stayed: May 2014, travelled with family
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3  Thank Leanne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2014

We have just returned from 11 nights at the Tirana Aqua Park. Hotel was really very good and the staff were very friendly (especially Mustafa and Ahmed by the Pool). Very clean and the food was good. Would have liked there to be more around the hotel to walk out to but we just jumped in a taxi to La Strada which is 5 minutes away. All in all we had a fabulous time and met some really great people. I would go back.

Room Tip: Room 2235 very large and overlooking pool.
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  • Stayed: May 2014, travelled as a couple
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1  Thank boogie1708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_RelationsTAP, Guest Relations Supervisor at Tirana Aqua Park Resort, responded to this reviewResponded 22 May 2014

Dear Reviewer,

Many thanks for taking the time to complete a Trip Advisor review about Tirana Aqua Park Resort.

All of your kind comments have been shared with the management team and staff and everybody here is delighted to hear how much you enjoyed your holiday experience with us.

All feedback enables us to make continued improvements and is always of the utmost importance to the staff and management at the hotel.

We appreciate your valuable comments and hope to welcome you back to Tirana Aqua Park Resort in the future

Kind Regards
Joanne McCormack
Guest Relations Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2014

Just got back from an excellent and felt really compelled to write a review. There was a bit of a problem on arrival (the door out to the balcony didn’t lock and the lights didn’t work) but this was soon sorted by the duty manager and we were given a new room and late check out FOC, and after that we had no complaints. Really nice food, i don’t get the bad food reviews on here. If you’re really fussy they do chips and burgers all day, every day. Really good drink, i stuck to the beer and gin but my girlfriend enjoyed the wine and other spirits too. The facilities were spot on, with a good few pools and restaurants. Only fault with it would be they charged you for wi-fi, which was a annoyance. But it was the staff who really made it, a young lad called Shawkey in the main restaurant made my 11 mouth old daughters holiday, constantly giving her attention, bringing her drinks and generally making a fuss of her. I seen him doing this with other kids as well its really nice to see and hes a credit to the hotel, genuinely nice guy who wanted us to enjoy our time. Then there was Mahmood the lifeguard/waterside attendant, what a man, really made it for me, great guy always smiling and happy to talk to us, i really enjoyed his company. Also Mustapha on towels, top man really looked after us. All in all great holiday would defo advise to anyone

  • Stayed: May 2014, travelled with family
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1  Thank Matthew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_RelationsTAP, Guest Relations Supervisor at Tirana Aqua Park Resort, responded to this reviewResponded 22 May 2014

Dear Reviewer

Thank you very much for choosing to spend your holiday at Tirana Aqua Park Resort and for taking the time to post your review about your stay; we greatly appreciate any comments made by our guests and constantly strive to achieve and maintain the highest possible standards.

Your kind comments about the staff especially whom you highlighted in your review have been shared with the relevant departments to be used as examples of excellent customer service for all of the staff here at the hotel.

We are very pleased to know that overall your holiday with us was a memorable one and hope to welcome you back again in the future.

Kind Regards
Joanne McCormack
Guest Relations Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2014

We stayed in 2 family rooms with main-pool views. (May 10 - 17).
Hotel decor and design all very nice and palaceal.
Cleanliness was to a high standard. Our housekeeper 'Ahmed', was always polite, helpful very friendly.
The service staff mostly very happy, with the (odd few with difficulty trying understand what you are asking for).
Girls on 'guest relations' desk in main reception all seamed very helpful and pleasant.
Food choice tended to be quite limited. Esp. at breakfast, but certainly always something to fill the gap. House drinks were always satisfactory too.


But... the one major drawback to this hotel is the amount of different levels and staircases! I have mobility problems and a heart condition which made my personal stay very tiring and at sometimes painfull.


This is made worse due to the fact there are NO lifts at all. Nor are there any gradients or ramps which can be used to assend to all the different levels and terraces. (Infact, i could not see ONE way in which someone in a wheel chair / mobility carriage or push chair could get from the main reception level down to the main restaurant, which is where ALL the 'all inclusive' meals are served. This appeard to mean such guests are just not concidered at all.

Finally, I will sum up by saying 'Tirana Aqua Park' is a lovely, friendly, clean hotel which is great value for money. But... given the issues with all the different levels and lack of lifts or ramps, it is NOT a place for disabled, limited mobilty/health, or mothers with babys in push chairs.

(I invite any of the hotel management to give their response to any of these points?)

  • Stayed: May 2014
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2  Thank jtsaxon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_RelationsTAP, Guest Relations Supervisor at Tirana Aqua Park Resort, responded to this reviewResponded 22 May 2014

Dear Reviewer,

Many thanks for taking the time to complete a Trip Advisor review about Tirana Aqua Park Resort.
All of your kind comments have been shared with the management team and staff and everybody here is delighted to hear how much you enjoyed your holiday experience with us. It is through listening to guest comments and suggestions that we are able to achieve the constant improvement, guest satisfaction and quality service that we strive to maintain.

Regarding your problems with the access around the hotel. I can confirm that there are plans to include lifts in the hotel in the near future and currently there is work being undertaken in te public areas to include a lot more ramps and slopes to make access easier for guests with needs such as yourself. Meanwhile, the hotel does try and accommodate guests with pushchairs, wheelchairs and mobility issues with low level/easy access rooms to improve their stay and enjoyment of the facilities available.

Your kind comments about the staff especially whom you highlighted in your review have been shared with the relevant departments to be used as examples of excellent customer service for all of the staff here at the hotel.

We appreciate your valuable comments and hope to welcome you back to Tirana Aqua Park Resort in the future

Kind Regards
Joanne McCormack
Guest Relations Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2014

We stayed here 8th-18th May, had a great time.

Staff:

The animation staff are all friendly, with a mix of English, Egyptian and Russian entertainment staff to cater for the 3 main nationalities of holidaymakers that were there at the time. Most of the staff are really friendly and helpful, particularly Yasser at the pool bar and Mohammed our cleaner in block 2, and all of the animation team.

Food and Drink:

Plenty of variety and you can generally find something to eat. The food/alcohol quality isnt great if im honest and that would be my only negative for the hotel. The beer was ok, and my fiance found the cocktails tobe "drinkable" we found it better to ask the barmen to just "make a cocktail" rather than haing the ones on the menu. As long as you are not really overly fussy you should find enough variety and a couple of drinks you like to last you the stay. The only a la cartes we did were Chinese and Italian, both were ok, although the spring rolls in the chinese are saltier than the sea, so i'd choose a different starter personally! The main restaurant can get busy and it can get a little hard to find seats, but we always managed it, just got drinks and put sunglasses on the table os people knew someone was sat there before we grabbed our food.

Pools:

Really good, always clean, animation team do a pool party one night as well as aqua aerobics, volleyball and waterpolo

Overall we had a great time there, and got chatting to lots of people both English and Russian and got on with them all. I would recommend this hotel, although I wouldnt go back myself just because I like variety, this was our first visit to Egypt but would definitely go back to Sharm el Sheikh again if a good deal cropped up like it did this year.

Room Tip: Rooms in Block 2 face the main pools
See more room tips
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
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2  Thank JmJ1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_RelationsTAP, Guest Relations Supervisor at Tirana Aqua Park Resort, responded to this reviewResponded 22 May 2014

Dear Reviewer

Many thanks for taking the time to complete a Trip Advisor review about Tirana Aqua Park Resort.
All of your kind comments have been shared with the management team and staff and everybody here is delighted to hear how much you enjoyed your holiday experience with us. It is through listening to guest comments and suggestions that we are able to achieve the constant improvement, guest satisfaction and quality service that we strive to maintain

We appreciate your valuable comments and hope to welcome you back to Tirana Aqua Park Resort in the future

Kind Regards
Joanne McCormack
Guest Relations Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2014

This hotel is lovely , the food was great and the chef spoke to us and said he is always trying to improve by doing a wide range of different meals around the world .the staff in the restaurant are brilliant shawky,mohamed,islam,and the manager ahmed were very pleasant and polite and made us feel very welcome also a mention ahmed the pool no2 barman was a very lovely man and very funny .The rooms were very clean our cleaner Nabil took good care of us.Our stay was very welcoming and problem free,I will definatly be staying at this hotel again on our next visit to sharm. Teri the quality manager and joanne were absolutely brilliant,I highly recommend the Tirana.julia Bristol uk

  • Stayed: May 2014, travelled with friends
    • Value
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2  Thank Julia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_RelationsTAP, Guest Relations Supervisor at Tirana Aqua Park Resort, responded to this reviewResponded 22 May 2014

Dear Reviewer,

Thank you very much for choosing to spend your holiday at Tirana Aqua Park Resort and for taking the time to post your review about your stay; we greatly appreciate any comments made by our guests and constantly strive to achieve and maintain the highest possible standards.

We are very pleased to know that overall your holiday with us was a memorable one and hope to welcome you back again in the future.

Kind Regards
Joanne McCormack
Guest Relations Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tirana Aqua Park Resort

Address: Nabq Bay | Nabq, Nabq Bay, Sharm El Sheikh, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh > Nabq Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#12 Romantic Hotel in Nabq Bay
#18 Top resorts Hotel in Nabq Bay
#20 On the Beach Hotel in Nabq Bay
#21 Spa Hotel in Nabq Bay
#22 Family Hotel in Nabq Bay
#22 Luxury Hotel in Nabq Bay
Price Range: £94 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Tirana Aqua Park Resort 4*
Number of rooms: 510
Official Description (provided by the hotel):
Welcome to Tirana Aqua Park Resort The family paradise at the famous holiday destination Sharm el Sheikh. The Resort consists of 8 pool areas with Aqua Park and wave pool, in addition to a private Beach 800 meters away the shuttle bus each 15 minutes, family rooms with a 4-star (local rating) standard and our animation team with activities for young & old, guaranteeing that everybody will find the perfect place for a relaxing and exciting vacation. Hotel Facilities The Resort offers a 24-hours front desk, multilingual staff, express check-in/out, Guest Service Center, bell captain, limousine service, luggage room, laundry & valet service, live entertainment, beauty salon/barber, gift/souvenir shops, jewelry, internet cafe and a 24-hour on call doctor. ... more   less 
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Also Known As:
Sunrise Tirana Aqua Park Hotel Sharm El Sheikh
Sunrise Tirana Aquapark Hotel
Tirana Aqua Park Resort Sharm El Sheikh, Egypt - Nabq Bay

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