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“Good, not great”

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Tirana Aqua Park Resort
Ranked #22 of 33 Hotels in Nabq Bay
Certificate of Excellence
Reviewed 23 July 2014

I stayed at this resort for two weeks with my family and enjoyed the majority of it. The animation team were brilliant all so friendly, especially Rebeeca who was lovely and made our stay a lot more enjoyable! Hema was also very friendly and very funny. The majority of lifeguards were nice, but Mustafa was the nicest and happiest man I've ever met!, he was always so helpful and went out his way to make sure everyone was happy. The reception stank of sick at all times, and their were never any glasses, so it was plastic cups for adults aswell as children. The main resteraunt was not good at all, the lines were always long and the overall the food was not very nice. The Italian and English resteraunt were lovely and all watiors were friendly. The Indian was a joke, took 45 minutes just to get a drink, and our mains we're taken out before our starters! Overall a good stay, the only thing that would make me want to visit the hotel again is the animation team, all lovely and welcoming

  • Stayed: July 2014
    • Value
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    • Rooms
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2  Thank Millie-rosee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 23 July 2014

Well where to start had an enjoyable holiday would I book the Tirana again no because the food is not the best very repetitive and not always cooked.the hotel is lovely yes they sum times serve drinks in plastic cups but this was not a problem for us.the animation team where fab and all the workers work damn hard the icecream was limited between 3 and 5 as an all inclusive this was annoying then they try to limit how much you have but I asked for more.the rooms were spacious and clean ours was a bit smelly at times due to drainage which was sorted as soon as we rang reception.water park is gd just lots steps which is normal and people try to hog mats and inflatable.pools are massive and plenty of sun loungers and two great pool bars.the bar in lobby gets very busy in evening must recommend book a snorkelling or diving trip with Sam from pyramid diving around pool not wid rep wat an amazing trip one best we bin on and much cheaper than rep.the hotel could b a fab place if food was improved greatly and icecream was unlimited

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Clareh123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_RelationsTAP, Guest Relations Supervisor at Tirana Aqua Park Resort, responded to this reviewResponded 26 July 2014

Dear Reviewer

Thank you very much for choosing to spend your holiday at Tirana Aqua Park Resort and for taking the time to post your review about your stay; we greatly appreciate any comments made by our guests and constantly strive to achieve and maintain the highest possible standards.

I am sorry to read that overall you were not satisfied with the food. While you do not specify if this is the quality, quantity or variety I can confirm that our Executive Chef is currently in the process of rolling out new menus for the main restaurant dining experience. As I am sure you can appreciate it is a big challenge for our food & beverages team and kitchens to cater for such a wide variety of nationalities, cultures and personal taste. I would actively encourage any guest not satisfied with any aspect of the food to make direct contact with our guest relations team at the earliest available opportunity while still in the hotel. Guest relations will be able to act as a liaison between yourself and our food & beverages department to ensure a solution is found so we can cater for all our guests’ individual needs.

We apologise if you were not happy with the all inclusive drinks service. The all inclusive concept specifies that all beverages are served by the glass. All our indoor bars use glasses unless the drink is requested as take away in which case a plastic cup will be issued to minimize the risk of any glass breakages around pools and public areas for the safety of all our guests. All outdoor bars serve using either plastic cups or acrylic glasses.

In addition we have now also opened 2 further bars outside on the terrace area during the evenings which guests can queue and receive bar service. The lobby bar is now waiter service only. Now there are 3 bars available of an evening time we are sure that this will relieve the pressure and queues at the main lobby bar and also provide a more relaxing area for guests to spend their evenings.

At Tirana Aqua park we believe that it is through listening carefully to the comments and suggestions of all our valued guests that we are able to continually improve the services we provide. Your comments are always of the greatest importance to all staff and management and we appreciate your valuable feedback. I hope this goes some way towards answering the points you raised in your review and we would very much hope to welcome you back at Tirana Aqua Park Resort again on a future holiday to see the improvements which are continuously being implemented.

Kind Regards
Joanne McCormack
Guest Relations Supervisor

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Reviewed 22 July 2014

Cleaners and all the staff work amazingly hard hours ad hours day in day out. People moan too much at little things that need tweaking. It is a gorgeous hotel and you are made to feel so welcomed. Such as morenna the new animator and Ahmed from te lobby bar (/small one) is such a credit to the hotel. I really enjoyed my time there.


Lucy x

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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3  Thank Lucymaewhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_RelationsTAP, Guest Relations Supervisor at Tirana Aqua Park Resort, responded to this reviewResponded 26 July 2014

Dear Reviewer

Many thanks for taking the time to complete a Trip Advisor review about Tirana Aqua Park Resort.

All of your kind comments have been shared with the management team and staff and everybody here is delighted to hear how much you enjoyed your holiday experience with us. It is through listening to guest comments and suggestions that we are able to achieve the constant improvement, guest satisfaction and quality service that we strive to maintain

Your kind comments about the staff especially whom you highlighted in your review have been shared with the relevant departments to be used as examples of excellent customer service for all of the staff here at the hotel.

We appreciate your valuable comments and hope to welcome you back to Tirana Aqua Park Resort in the future

Kind Regards
Joanne McCormack
Guest Relations Supervisor

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Reviewed 22 July 2014

Brown water if you were lucky as it beat none at all ! Russians are a nightmare and staff were miserable apart from the cleaner ! Rooms are basic not even a kettle only got one when shampoo was stuck on my hair !

  • Stayed: July 2014
    • Value
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3  Thank suzanne s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014 via mobile

Visited tirana aqua park in July had the most amazing time. The animation are brilliant always getting people involved Naomi is such a nice girl loved spending time with her and going on nights out. Elsia and becca are a great laugh too. I would recommend going out with these girls if u want to have fun. Miss u guys loads.
The hotel is very nice tho a bit dated in some places but with the size of this hotel it's not a surprise. pools are all nice and the water park is fun we never had a problem getting mats or rings. The food is not good and we did have a few McDonald's but The Italian opens for breakfast and lunch and the food is better here then the main restaurant. Bigger glasses in the lobby bar would save the fights happening and guests would be happier. I would take your own if going here. Mostafa round the pool is one of the nicest men we have meet and we wanted to bring him home!! Hello my brother!! We meet some amazing people and made some lovely friends while here.
Mohammed night security lovely guy! everyone at this hotel really does work hard. We would go back tomorrow if we could. Xxx

Stayed: July 2014
2  Thank Sarahlou1261980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_RelationsTAP, Guest Relations Supervisor at Tirana Aqua Park Resort, responded to this reviewResponded 26 July 2014

Dear Reviewer,
Many thanks for taking the time to complete a Trip Advisor review about Tirana Aqua Park Resort.

All of your kind comments have been shared with the management team and staff and everybody here is delighted to hear how much you enjoyed your holiday experience with us.

Your recommendations regarding improvements have been passed to the hotel management team and, as always, are greatly appreciated. Our hotel is constantly looking for ways to implement new measures to ensure guest satisfaction.

Your kind comments about the staff especially whom you highlighted in your review have been shared with the relevant departments to be used as examples of excellent customer service for all of the staff here at the hotel.

We are very pleased to know that overall your holiday with us was a memorable one and hope to welcome you back again in the future.

Kind Regards
Joanne McCormack
Guest Relations Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

On arrival we were pointed in the direction of our Room (in the pitch black) only to find it was at the opposite side of the building (not a good start) - we were located in Block 2 which on 3 separate occasions had major problems with the water - the room itself was spacious and kept very clean.

We mainly sat at the busy pool due to the activities throughout the day by the Animation Team - these girls & boys work really hard throughout the day and night and special mentions go to Naomi, Sam, Rebecca, Elshia, Rina & not forgetting DJ Pepsi who kept my daughter amused for the entire holiday & even their shows at night were better than the entertainment supplied directly by the Hotel (thanks guys).

Food for breakfast and lunch was fine but having struggled one evening to find anything I would eat & I'm not a fussy eater, I was introduced to Ehab & Waled who for the remainder of my holiday cooked me what I wanted - my daughter had steak and I had lovely chicken breast with pepper sauce (yes the Buffet is a bit of a hit or miss but if you don't complain how can the management change things).

As the Lobby bar was the only bar open at night time it was a complete nightmare trying to get a drink unless you got waiter service.

The grounds of the hotel need a really good tidy up as we saw the same pile of ants munching into a mountain of tomato sauce for the duration of our holiday (2 weeks) !!!

I understand this hotel has only recently been bought over and obviously there are teething problems but the Management need to look at the generally cleanliness of the pools and surrounding areas as well as the poor standard of food offered in the evening and a severe shortage of staff as well as unhappy staff members.

On our 2nd last night my daughter lost a wifi unit - she immediately went to reception to see if anyone had handed it in where she was told by a rather rude guy on reception that he had one but it didn't belong to her - her reply how could he be sure - he shooed her away saying it wasn't hers - understandably I was furious and when I confronted him regarding this he looked directly at my daughter to answer my questions (very rude and totally unprofessional for being the face of the Hotel). I then checked with the Lobby Bar staff and it was then another member of staff informed me that he had found it and handed it into reception (the same person who had totally lied to myself and my daughter) - I kicked up so much fuss that miraculously the wifi unit appeared within 5 minutes.

Note to Mr Hamad - this receptionist should not be in the position he is in if he cannot be trusted and clearly as I have shown above he cannot be trusted - is this the kind of staff you wish in your hotel I certainly would not if I were in your position.

Obviously the encounter with the Reception staff left a very bitter taste in my mouth but in general I found 99% of the staff very friendly and always a polite good morning etc from them.

In 6 years of visiting Sharm I know what to expect with the Russians, food etc., however, this hotel was very poor on quality of food and it was mainly aimed at the Russian palate (very bland)

It is looking very run down and needs some money spent on it to bring it back to a decent standard

Overall we happy a lovely time in Sharm but unfortunately this Hotel is one I will not visit again.

Room Tip: Avoid Block 2 - seems to always have problems with the water supply.
See more room tips
  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank shazmcd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

Came here with a party of 10, we came for two weeks in June 2013. All I can say for a week it's lovely, but two weeks was too much as there wasn't much to do outside the resort. It felt that you was a little bit trapped inside the resort, perfect for kids with the slides and the kids pool. We couldn't get my sister out the pool!! Could not fault the rooms. They are lovely and our cleaner was really good also, making different animals with the towels ha!! They also decorated my mums room on her birthday which was lovely!! It's very hot here, around 12 you have to go inside for a break, also because the corridors are so dark to keep cool when you come outside the building your eyes sting from the sun, my advise put some sunglasses on then they won't hurt! Worked for me, don't buy sun cream from the shop, we brought 100plus for my sister as she fair skinned. She burnt more with this than she did the 50 factor. We did return it as we thought it may of been fake and money was refunded! Food could be bette, a lot of food on the bone, which I can't eat! Sheepshead stew didn't look yummy either. Make sure you do boat trip, good day out!! Oh McDonald's deliver and Pizza Hut! But you have to go to the front gate to collect!! Tip and you will looked after.. If your in a group a few pounds won't hurt a night, these people work very hard in hot weather for £80 a month.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
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Thank Hopejade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_RelationsTAP, Guest Relations Supervisor at Tirana Aqua Park Resort, responded to this reviewResponded 22 July 2014

Dear Reviewer,

Many thanks for taking the time to complete a Trip Advisor review about Tirana Aqua Park Resort.

All of your kind comments have been shared with the management team and staff and everybody here is delighted to hear how much you enjoyed your holiday experience with us.

Your recommendations regarding improvements have been passed to the hotel management team and, as always, are greatly appreciated. Our hotel is constantly looking for ways to implement new measures to ensure guest satisfaction.

In order to try and combat such comments regarding meal times and to find a solution to these issues we have the Italian Restaurant open for breakfast and lunch with a separate and varied menu to the main restaurant for all British guests to use as part of your all inclusive package, our Executive Chef and F&B Manager is always readily available to meet with guests to discuss food options with unsatisfied guests and to come to an amicable solution for any problems whilst in resort. We also offer private cooking served in the main restaurant, extra al a carte bookings subject to availability. Im sure you can agree that if we are not made aware of any issues our guests have whilst in resort then we are not able to resolve them to a satisfactory conclusion.

We appreciate your valuable comments and hope to welcome you back to Tirana Aqua Park Resort in the future

Kind Regards
Joanne McCormack
Guest Relations Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tirana Aqua Park Resort

Address: Nabq Bay | Nabq, Nabq Bay, Sharm El Sheikh, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh > Nabq Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#12 Romantic Hotel in Nabq Bay
#18 Top resorts Hotel in Nabq Bay
#20 On the Beach Hotel in Nabq Bay
#21 Spa Hotel in Nabq Bay
#22 Luxury Hotel in Nabq Bay
#22 Family Hotel in Nabq Bay
Hotel Class:4 star — Tirana Aqua Park Resort 4*
Number of rooms: 510
Official Description (provided by the hotel):
Welcome to Tirana Aqua Park Resort The family paradise at the famous holiday destination Sharm el Sheikh. The Resort consists of 8 pool areas with Aqua Park and wave pool, in addition to a private Beach 800 meters away the shuttle bus each 15 minutes, family rooms with a 4-star (local rating) standard and our animation team with activities for young & old, guaranteeing that everybody will find the perfect place for a relaxing and exciting vacation. Hotel Facilities The Resort offers a 24-hours front desk, multilingual staff, express check-in/out, Guest Service Center, bell captain, limousine service, luggage room, laundry & valet service, live entertainment, beauty salon/barber, gift/souvenir shops, jewelry, internet cafe and a 24-hour on call doctor. ... more   less 
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Also Known As:
Sunrise Tirana Aqua Park Hotel Sharm El Sheikh
Sunrise Tirana Aquapark Hotel
Tirana Aqua Park Resort Sharm El Sheikh, Egypt - Nabq Bay

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