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“Great Hotel but lacking a personality”

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Rixos Sharm El Sheikh
Ranked #3 of 33 Hotels in Nabq Bay
Certificate of Excellence
Reviewed 27 December 2013

Luca, Luca, Luca what an amazing guy, he certainly helped make our holiday a fun one. We are a family of 6 including a 4year old boy who adored Luca as did many of the guests whatever their age or nationality, well done Luca. Our grandson also had a great time at the kids club who are just brilliant and all the children we saw each day seem to be having a ball, certainly the best kids club we have ever seen at any hotel.
We stayed for 2 weeks returning home on boxing day. We had'nt realised that in Egypt they celebrate christmas eve and not christmas day, and although christmas eve was great for the children, christmas day was just an ordinary day, so that was a bit of a let down.
The rooms at the Rixos are of a very good size and comfortable, except for the beds, they are rock hard even with mattress toppers on.
Being December the weather was very changeable but in the main we were able to sunbathe most days. There is only one pool heated during the winter months so everyone who wants to swim has to use this pool, shame really, as there are other fabulous pools on the resort, but the water is just to cold, but great to sunbathe around if you want peace and quiet.
The main restaurants - only one was open the Zodiac and became very busy particularly in the evenings,it does have an outdoor terrace to eat outdoors, but it was much to cold in the evenings for mere mortals like us to be able to use it. We chose to eat A la Care several evenings and it has to be said that the food was superb and highly recommend you try them. There are many many facilities at the hotel and you will be bombarded by sales people around the pool trying to sell some of those facilities to you, can become a nuisance, but a polite no thank you usually does the trick if not interested.

The staff at the Rixos were brilliant, the gardener gave me flowers every few days for the room, the entertainment staff did not pressurise to join in.
The evening entertainment was poor, they have a stage which is set quite away from the audience and you lose the intamacy of the entertainment. Also there is no notification of where the entertainment will be each evening, that was decided sometime during the day and if you were lucky you got to hear about it.

The personal negative I have about the Rixos is that it is missing that special personality that we have felt in most hotels we have visited.
As I have walking difficulties and can only walk short distances, on occasion I have to use a wheelchair. Because of the vastness of the Rixos and its layout I had to use the wheelchair all the time, which was a bit disappointing. The reception areas ( 2 of them ) are at one end of the complex while the restaurants are at the other end of the complex, so impossible for anyone with walking difficulties to get from one to the other under their own steam. There are bus stops for the buggy to take you wherever you want to go within the complex, but (a) you have to wait at a bus stop for them and (b) it means you are unable to keep a little bit of independence and need to have someone with you to push the wheelchair. If you are a wheelchair user there are ramps in some places but not all are in the right places and some ramps are so steep you can not use them at all. There are lifts in reception and also to get to the Al a Carte Restaurants ( although we usually found that at least one of them was out of order each time we went to use them ).
When leaving the hotel we picked up a brochure which says they have 2 rooms specially for persons with challenging walking condition. We wonder why we were not offered one of these as I assume they are situated in an ideal position for people like myself or worse off.

Finally, as a family we enjoyed our stay - will we return - possibly, but only in the spring/summer months when all the facilities are available and can be used.

  • Stayed: December 2013, travelled with family
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1  Thank kat1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 26 December 2013

well what can we say sorry late writing but Christmas was upon us as we returned from another fabulous stay at Rixos Sharm El sheik our 6th visit to this amazing hotel we can only say it gets better each time we go all the a-la-carte restaurants were still of a very high standard and the food amazing it is much easier to book now with the new boking system which you will find in lower lobby bar and piano bar reception. The hotel rooms are immaculate and very large and spacious and if you are lucky enough to have a junior suite they are massive and all have good views but deluxe rooms are also very large .All swimming pools which there are 7 of are spaced out around hotel so if you want quiet its there and if you want entertainment and fun it is also there. Hotel grounds are beautiful and well maintained full credit to all the gardeners who work so hard and do a fantastic job. All the staff work very hard to keep up the standard of which is
Rixos goal to make everyone happy nothing is without trouble .
Just one thing we really hope the new Turkish restaurant will be open when we return in February we were so looking forward eating there .
There is so much more to Rixos but we would like you to find out for yourselves and we hope all who travel there will love it as much as we do .

Room Tip: if you want quiet evenings then deluxe rooms in good location
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  • Stayed: December 2013, travelled as a couple
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3  Thank whitex2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly W, Manager at Rixos Sharm El Sheikh, responded to this reviewResponded 27 December 2013

Dear whitex2

Thank you for taking the time to write about your stay here with us.

Thank you for your nice comments it is always a pleasure to have you visit us and we would like to thank you for your continued support of Rixos Sharm el Sheikh.

We look forward to welcoming you back in February.

Thank you

Kelly Walmsley

Rixos Sharm el Sheikh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2013

The hotel was brilliant, good service from most of the staff, good food even in the main restaurant - Zodiac but particularly recommend the seafood restaurant which has to be booked in advance. We stayed in a deluxe room overlooking the main pool and it was massive, bathroom probably bigger than some studio rooms in London loll

Only negatives are that I found the reception staff stiff and robot like which irked me a bit. The activities reps could be a bit pushy for money as well without providing adequate information. Internet access is only in the main Restaurant and Lounge areas, Providing Wifi or Internet access in the rooms needs to be a top priority target for the hotel to make it a truly 5 star experience even if guests have to pay a bit extra for it

PS - we went during the big chill that hit Egypt so first few days were freezing especially when you have only got shorts and tees...so check the forecasts before you set out no assumptions loll

  • Stayed: December 2013, travelled with family
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3  Thank EnglishSoBe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly W, Manager at Rixos Sharm El Sheikh, responded to this reviewResponded 27 December 2013

Dear EnglishSoBe


Thank you for taking the time to write about your stay here with us.

Thank you for your comments we have already planned for 2014 to have wi-fi in the rooms.

Your comments regarding the Reception have been shared with the Front Office Manager and he will implement this into their on the job training.

Once again thank you for your feedback it is much appreciated

We look forward to welcoming you back in the future

Thank you

Kelly Walmsley

Rixos Sharm el Sheikh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2013 via mobile

In terms of the grounds, buildings and pools this is probably one of the most impressive hotels I have stayed in. The hotel and grounds are spotless and the staff are constantly hard at work keeping everything spotless including the gardens.
We stayed in a Junior suite with plunge pool, the room was AMAZING. The plunge pool however wasn't heated so you can't use them in the winter months. You also loose the sun at 1pm around the pools so worth taking into consideration. Im sure in the summer they are amazing to stay in. Three of us stayed in the suite and I was on the provided sofa bed, this was really uncomfortable but reception provided me with a bed straight away when I requested. I would pre-request this if staying in one of these suites. They are so big it wouldn't make a difference in terms of space.
I was very impressed by the food at this hotel also, so much choice and catered well to English taste once you had found your way around the canteen.

My reasons for not wanting to return is personal preference that I thought I'd share with others who may have similar views to me on holiday requirements. I firstly just didn't feel this hotel had a very good vibe. The hotel grounds are so large everything just felt too spread out. It was extremely quiet in December so maybe I didn't get the true experience as for example 10 out of the 11 pools were unusable as they weren't heated.
Due to the weather been poor we couldn't sunbathe most days and there was no entertainment programme for indoors etc. So my family and I were lost for what to do. This hotel was 90% full of Russain families who are mainly rude, so we didn't meet many people to talk to.

Secondly I was annoyed that when trying to relax around the pool we were constantly approached by staff sitting at the end of our sun beds trying to sell us massages, excursions, salon treatments etc. This really bothers me when holiday is the only time I can relax from my busy life at home. The entertainment staff tried to get my family to go out to the hard rock cafe for a night out and when we declined were quite rude to us saying that we were boring and all we did was sit and drink cocktails and play cards.

Overall I would say the hotel is more suited to older couples or foreign travellers.

Stayed: December 2013
7  Thank helen11936
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2013

Just returned last night from the Rixos and I can't praise it enough. The room was fabulous , the food was just incredible, both in the main restaurant and all the a la carte restaurants, and the policy seems to be just make sure every guest wants for nothing!!! The staff are a pleasure, so polite and will go that extra mile for you every time. It is my second vist to this hotel, the time is was under different owners, it was good then but even better this time!
Thank you all for such a wonderful 10 days and hopefully one day we will return

Room Tip: We stayed in 4125, these rooms are near reception and also the heated pool, at this time of the year...
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  • Stayed: December 2013, travelled as a couple
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Thank Alison H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2013

Stayed 7 days at the Rixos at the start of December and all i can say is what a fantastic time we had. This was our 14th time in Sharm but the first time at the Rixos needless to say i am just about to book for Christmas next year. I cannot think of one fault with this hotel.
Clean Tidy Staff always pleasant and willing to help where ever they could , food of a high standard in both the buffet and spciality restaurants hard to tell which we liked the best.
Specialtiy resturants easily booked through a mobile unit in the piano bar so no queing for guest relations. Would like to return again and again to this hotel SUPERB !

  • Stayed: December 2013, travelled as a couple
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1  Thank bostinbalti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 December 2013

We loved our 7 days stay in this hotel. The food was great and the staff did everything they could to please the guests. Our special thanks to Jolien, the Belgian guest relations manager (assistant), who speaks the Dutch and German language very well. She resolved immediately a problem we had, in our language. It felt like we were at home.
The hotel is very clean and luxurious, much nicer than hotel Magic Life Sharm El Sheikh, in wich we stayed in the beginning of this year. We already booked a 10 days stay in Rixos in March 2014. We look forward to spend our holiday there again.
Do not hesitate to book this hotel! You won't regret!

  • Stayed: November 2013, travelled as a couple
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2  Thank dirk929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rixos Sharm El Sheikh

Address: | Nabq Bay, Nabq Bay, Sharm El Sheikh, Egypt
Phone Number:
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh > Nabq Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Nabq Bay
#2 Family Hotel in Nabq Bay
#3 Spa Hotel in Nabq Bay
#3 On the Beach Hotel in Nabq Bay
#3 Luxury Hotel in Nabq Bay
#3 Top resorts Hotel in Nabq Bay
Price Range: £155 - £282 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Rixos Sharm El Sheikh 5*
Number of rooms: 695
Official Description (provided by the hotel):
198 Superior Rooms, 290 Deluxe Rooms, 70 Family Rooms and 137 Junior Suites are spread around this beautifully designed modern resort. Several swimming pools wind there way between buildings or there is a gorgeous stretch of beach providing our guests with lots of options on where to spend their days. There are even 3 water slides to entertain the young and the young at heart. Try snorkeling from the wooden jetty or merely a stroll at sunset to see the magnificence of the underworld of the Red Sea. Dining choices include international buffet or choose from the World of Cuisines, with Chinese, Indian, Sushi, Italian, Sea Food or a taste of Egypt. ... more   less 
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Also Known As:
Royal Grand Azure Hotel Nabq Bay
Rixos Sharm El Sheikh Egypt - Nabq Bay

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