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“Luxury is more than just a name!” 2 of 5 bubbles
Review of Cleopatra Luxury Resort Sharm El Sheikh

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Cleopatra Luxury Resort Sharm El Sheikh
Ranked #8 of 32 Hotels in Nabq Bay
Certificate of Excellence
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Luxury is more than just a name!”
2 of 5 bubbles Reviewed 26 December 2013 via mobile

Having booked a cheap flight deal at the last minute to Sharm el Sheikh, I browsed countless websites and review sites to find a suitable hotel for me and my girlfriend to spend a relaxing week (hopefully in the sun!) over Christmas.

Needless to say, the Cleopatra Luxury 5* Resort caught my eye, not least because of the many glowing previous reviews on Tripadvisor and the hotel's own website making the place sound extremely inviting. The price of the hotel was £500 through Alpharooms for a week All Inclusive from 19/12/13.

On arrival at the hotel around 7.30pm in the evening, we were very kindly upgraded to a different room at no charge, to one overlooking the main swimming pool. The room was a very generous size, with kingsize bed, flat screen TV, climate control, safe, terrace with chairs and a large bathroom with walk-in shower. We were initially very impressed! We went for dinner that evening in the Market restaurant and found the food choice to be pretty limited, maybe as we had arrived late and towards the end of service we assumed.

The following morning we had set aside to lie in, this being our first opportunity all year to relax from our hectic London working lives and after a very long day travelling. At 10am we were woken by some extremely loud music and an MC/DJ announcing "Wakey Wakey it's Sharm el Sheikhy" before going into a long spiel about the Crazy Animation Team daily activities. Not the best start to our holiday, especially since there's no mention of this excessively loud and continual noise throughout each and every day. Being in a room near this pool means you will be disturbed, without a doubt, every single day. This isn't a criticism of the actual team doing the activities, they were great, enthusiastic and lots of fun but it's way too 'in your face' and meant we were unable to spend any time around this pool as we didn't want this continual noise. Very disappointing as this is where the only heated pool is!

The pool down in front of the beach is better and quieter, although you can still hear the bloody DJ's from neighbouring resorts! The view from here across the water to Tiran Island is fab and a lovely spot to soak up the sun.

Now to the food. I fail to understand how previous reviewers believe it to be good quality/variety. We thought it was very poor, ill thought out dishes, very similar every single day and rarely enjoyable. A chef who tells customers that a dish is vegetarian when it clearly has meat in it, unreal. I've travelled to Sharm before (Holiday Village) and the food was significantly better for a lower star rated hotel. The breakfast was decent, decent selection plus an omelette station, but they serve sautéed veg at breakfast, why?!

Away from the Market restaurant, there is a seafood restaurant and an Italian; we got a voucher for each one to use during our stay. The seafood menu was limited to 3 choices per course, one of the main course choices being lamb chops (in a seafood restaurant?). The dishes were unimaginative, uncreative and totally unispiring. The Italian restaurant menu was a lot better and was definitely the best meal of the week. The beach grill again sounds lovely in the marketing spiel but in reality is a fast food joint serving second rate tasteless fried food, massively over rated.

Many waiting staff cannot speak/understand English and while pleasant enough seem to walk around aimlessly being totally inefficient clearing tables and fetching drinks. Is it really 5* standard service? Mohamed at the beach grill who served drinks at the pool is a fantastic guy and the best member of staff there, really awesome service - train all your staff to be like him and you'll have a much better hotel!

It was Christmas week, so the music in the Market restaurant was a CD of classic Christmassy covers. This same CD was played at breakfast, lunch and dinner, it became something of a joke/stuff of nightmares hearing the same crap day in day out! I hope I never hear "Oh Happy Day" again in my life.

The on site gym is small, it has various machines and two treadmills, one of which was broken and never repaired, meaning it was nearly impossible to get a slot when desired for a run. The dive school which is punted out to guests should be avoided. We booked and paid for two intro dives plus snorkelling and the boat didn't make the stops we were told it would, so we were effectively over charged and the guy from the dive school who said he'd speak to his manager never got back to us before we left. I have dived with a much better school previously in Sharm and will post their info later as I wish we had used them again. This dive school company will try and fleece you once on board to buy a video of the dive and photos taken on board by some guy with a Canon camera who thinks he's a pro.

It may seem I am being picky or pedantic about many things but this is because the hotel promotes themselves as a 5* LUXURY resort. I work in the travel industry and have contracted hotels around the world for the UK market, experiencing levels of service in a 2* hotel which were better than here. Some will say oh that's Egypt and the standards are different but there is no way this hotel has luxury standards when it comes to dining, facilities and a number of the non-English speaking untrained waiting staff. If it wasn't for the fantastic weather this would have been a very challenging week! As it is, we leave with many memories, some good others not so but we definitely wouldn't return. Nabq Bay has very little to offer. Taxi to Naama Bay is 100LE return.

To those who continue to rave about the place, maybe they have totally different levels of expectation to me?

Stayed December 2013, travelled as a couple
Helpful?
6 Thank JBizzzay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Cleopatra L... M, General Manager at Cleopatra Luxury Resort Sharm El Sheikh, responded to this review, 30 December 2013
Dear JBizzzay,
Greeting from Cleopatra Luxury Resort - Sharm El Sheikh- Red Sea.


W e would like to thank you so much for your valued time you spent to evaluate our hotel and its service as it is really useful for us to improve our service .

First regarding the animation team they have a program schedule in which there are more than just the music and we are trying to control the volume to the minimum trying to get a relax atmosphere for our guests . Animation team making their activities on the active pool while there are 2 other pools ( the infinity and the family ) are very quiet and relaxing in addition to the beach are very relaxing .

Out of 5 pools We have 2 heated pools (one for adults and one for kids) and this is what we advertised on our Website .

As for the food in the main restaurant we have different theme every single day and a sign of each day is hanged on the board outside the main restaurant in order to cover all cuisines . And in the oriental night we serve the Egyptian food and we make it out side in the restaurant terrace along with the oriental show in order to have a pleasant atmosphere for our guests . breakfast is standard and as you mentioned you like it . In lunch and dinner we introduce different dishes of meat , chicken and Fish .

We give a large menu of 3 main courses in the fish restaurant and why meat ? as some times one of the couple in not eating sea food so give them the variety . Staff are having regular training but at the same time they are not English native speakers but they are able to understand English and deal with guests .

We have a complete Gym and all equipment are working normally but only one of the treadmill broken down just before your arrival and could not been fixed at the time while you have been here .

Regarding the diving trip we have not been informed about your disappointment to contact them and try to satisfy you by organizing another trip and also it can be due to the weather condition we cannot assure that as we got no feedback from you .

we wish to see you again in our resort to remove such negative experience you have got of the place and to do our best to meet your expectation .

all the best .
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (729)
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English first
Swindon, United Kingdom
1 review
4 of 5 bubbles Reviewed 23 December 2013

We first came to Cleopatra in February 2013. Enjoyed it so much we came back in December. Cannot really fault it. We have been coming to Sharm for 10 years now and this Hotel is up there with the best of them. Friendly and fun staff, very good food, very clean restaurant, bedrooms and outside areas. Very good value for money. Will probably return March 2014. Cant imagine going anywhere else in Sharm now. Would rather pay a bit more to stay here than risk a lesser hotel.

Room Tip: Rooms overlooking infinity pool are large and quiet
See more room tips
  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank keith r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Cleopatra L... M, General Manager at Cleopatra Luxury Resort Sharm El Sheikh, responded to this review, 24 December 2013
Dear Keith r,
Greeting from Cleopatra Luxury Resort - Sharm El Sheikh- Red Sea.

We would like to thank you for your positive comments and time to sharing your experience on TripAdvisor ,

That's wonderful to know this is your second visits to Cleopatra Luxury Resort after 10th years visiting Sharm, and we are very proud about our service and above facilities you mentioned that make guest feel special and come back again ..

The aim at Cleopatra Luxury is to have the highest standard of service to exceed guest expectation.

looking to welcome you again soon for your third visit t us on March 2014.

warmest regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warminster, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 December 2013

Six of us booked a short notice stay for the first week in December . Having been to Sharm before we new what to expect. On arrival the hotel appeared to be even better than others we have stayed in before . Over the week we found we could ask for no more, good service good food , location and accommodation . As a group of 6 , over 50s we are not ones who normally take to the Animation team, however on this occasion we found that they were all very nice enthusiastic and good company . They managed to get us involved in most things and each evening when they put on entertainment it was enjoyable . Probably the best we have come across during any of our-previous stays in Sharm . We would just like to say thanks to them all
Carla , Ecko Mamo Momo Valentina Tessa Rico Fares &Kamba . Once again thanks
We would certainly return to the Cleopatra

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RDW3599
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Cleopatra L... M, General Manager at Cleopatra Luxury Resort Sharm El Sheikh, responded to this review, 24 December 2013
Dear RDW5399,
Sunny greeting from Cleopatra Luxury Resort - Sharm El Sheikh- Red Sea.

Thank you for taking time to post a great summary about your recent stay with us. We appreciate your excellent feedback, which demonstrates the quality hospitality experienced during your stay at Cleopatra Luxury Resort,it will definitely help undecided tourists in selecting our property for their future vacation in our destination. We looking forward to welcome you again in Cleopatra Luxury Resort.

We ill pass your nice comment to Carla , Ecko Mamo Momo Valentina Tessa Rico Fares &Kamba

Kind regards
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Peterborough, United Kingdom
1 review
4 of 5 bubbles Reviewed 22 December 2013

Had such an amazing holiday at this hotel! The animation team, Carla echo, Sokar and the others made our holiday extremely special taking us out to Hard Rock Cafe at night, and all then different entertainment during the day! These guys are truly amazing and put on fab performances ever evening and are great and what they do! They get everyone involved! Love them! The hotel was amazing very clean and the pool areas are lovely also the pool boys were fab! Only thing I could moan about that the choice of food but what there was, was lovely! Defo conning back :)

  • Stayed October 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Aimeemarie22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Cleopatra L... M, General Manager at Cleopatra Luxury Resort Sharm El Sheikh, responded to this review, 24 December 2013
Thank you for your positive feedback and for sharing your experience on Trip Advisor.

We are delighted to know that you enjoyed your stay and most of all the hospitality of our Staff.

Recognition is very important to us and we hope to always be up to your expectations!

We hope to see you again soon in the near future.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 20 December 2013

After having surgery, my mother, our friend and I went to the Cleopatra for a complete rejuvenation away from home. The hotel was beautiful, very picturesque and as everything was in the middle of the hotel you did not feel others could just walk in to the hotel. For three women away we felt very safe. The pools were incredible and the beach is so close by. Mohammed was fantastic and was always around to serve us drinks and a smile! The bedrooms were lovely, clean, comfortable and Cluster 6 made a perfect location for the views. The food choice was fantastic and of great quality, although as the hotel was quiet, the food needed to be kept a little hotter.

We had an amazing holiday and met some incredible people, guests and staff. I have never been to a hotel before were every member of staff was friendly, welcoming and were happy to get you anything you needed to make your holiday better. The animation staff were incredible - Fares, Momo, Reco, Tessa, Valentina, Carla, Mamu, Kamba and Eko - and they are all very special people who we will not forget. Ahmed and Mostafah at the spa were great too. Overall, it was exactly what we needed, and more! Cannot wait to return soon.

Room Tip: Cluster 6 rooms
See more room tips
  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hester C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Cleopatra L... M, General Manager at Cleopatra Luxury Resort Sharm El Sheikh, responded to this review, 21 December 2013
Sunny Greeting from Cleopatra Luxury Resort- Sharm El Sheikh.
First we wish you to be in good health...

Let me thank you for visiting Cleopatra luxury Resort and thank you for sharing your comments and experience on TripAdvisor.

We are glad to know that you enjoyed our hotel, service pools.. and above all facilities..

we will pass your nice comment to all Cleopatra team members..

Your comments are highly appreciated, looking forward to welcoming you back soon.


Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 18 December 2013

We enjoyed our stay at this hotel.
Stayed 23rd Nov for 1 week. Got a good price.
Close to the airport. Nice entrance and foyer and greeted with a smile and welcome drink.

Our room 1134 was to the front right hand side of the hotel with a partial sea view which for us seemed to be pretty much a full sea view. Tiran Island was directly in front and we enjoyed the view. It was really spacious and massive comfortable bed we slept really well.
There is tea and coffee and a fridge where you are given 2 large bottles of water per day. The bath is large and modern and the shower is really powerful. We had no complaints.

The food in the main restaurant was limited in the evening due to the fact the hotel was quiet, but there was always something nice to try of an evening and we are pretty picky Lunch time we went to the beach bar/grill again limited menu but fine and the view was great. We tried the Fellini Italian restaurant for free and it was nice to be served and made to feel special, the food was good quality but not special. We didn't try the fish restaurant. We never had any tummy issues.

The beach was great loads of comfy sunbeds and Mohammed was always on hand to get us a drink with a smile, and he remembers what you like.

There are a few pools the main heated one was a bit loud for us as the animation run around asking you to join in, so we mainly stayed at the beach or the infinity pool which unfortunately wasn't heated. The staff were great, Sam and Tito made efforts to get us a lovely spot each day with a sun shade.
Please tip the staff they do a great job.

The evening entertainment was hit and miss but we've seen worse.
The Russians here are not as rude as some places however we never forget the Karaoke and the dour songs, we won't be buying the greatest hits.

We had a lovely winter break and will return to this hotel as the service is good and the quality is there.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ruthie8411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Cleopatra L... M, General Manager at Cleopatra Luxury Resort Sharm El Sheikh, responded to this review, 24 December 2013
Thank you for your positive feedback and for sharing your experience on Trip Advisor.

We are delighted to know that you enjoyed your stay and most of all the hospitality of our Staff.

Recognition is very important to us and we hope to always be up to your expectations!

We hope to see you again soon in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 December 2013

Stayed with a friend for a chilled out week in the sun, and it was amazing. The hotel is in great condition as it is so new, really clean and great facilities. So many fish to see whilst snorkelling just off the beach too.

Most of the staff are brilliant and have your best interests at heart, particularly would like to thank Hannu in Housekeeping, and Ahmed and Musafa from Phili phili bar. We arrived tired and worn out from work and the journey, but we quickly got in the mood for fun thanks to the crazy animation team- they really made our holiday for us! We will be performing the club dances in a bar back home soon! Carla, Tessa, Fares, Momo, Mamu, Rico, Kamba and Eko, thank you for befriending us and giving us great memories :)

Lauren and Danielle x

  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Lauren T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Cleopatra L... M, General Manager at Cleopatra Luxury Resort Sharm El Sheikh, responded to this review, 19 December 2013
Greeting from the Cleopatra Luxury Resort- Red Sea.

We are pleased to read your wonderful review , great memories and experience in Cleopatra Luxury Resort.

We much appreciate your time for posting your comments and sharing your experience here.
we will pass your nice comments to all Cleopatra team work.

wish to welcome you again soon ... :)

warmest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cleopatra Luxury Resort Sharm El Sheikh

Property: Cleopatra Luxury Resort Sharm El Sheikh
Address: Nabq Bay, Sharm El Sheikh 33735, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh > Nabq Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Nabq Bay
#3 Romantic Hotel in Nabq Bay
#6 Family Hotel in Nabq Bay
#8 Spa Hotel in Nabq Bay
#8 On the Beach Hotel in Nabq Bay
#8 Luxury Hotel in Nabq Bay
Price Range (Based on Average Rates): £
Hotel Class:5 star — Cleopatra Luxury Resort Sharm El Sheikh 5*
Number of rooms: 324
Official Description (provided by the hotel):
Cleopatra Luxury Resort Sharm El Sheikh is located in the Sinai Peninsula in the splendid isolation of Nabq Bay along the shores of the Red Sea with a water front private beach. The Resort offers one of a kind ambiance and style by reflecting the location, culture and history. The Resort combines the tradition of its host community with exceptional Service & Cuisine a luxury product with attention to detail. This distinction elevates Cleopatra Luxury Resort Sharm El Sheikh into the upper echelon of a five star hotel destination for sophisticated travelers. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, LoveHolidays, Hotels.com, Southall Travel and Odigeo so you can book your Cleopatra Luxury Resort Sharm El Sheikh reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Cleopatra Luxury Resort Collection Hotel Sharm El Sheikh
Cleopatra Luxury Resort Sharm El Sheikh Egypt - Nabq Bay

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