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Cleopatra Luxury Resort Sharm El Sheikh
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Reviews (3,447)
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Reviewed 3 May 2014

Our holiday was meeting up with another family so our travel agent suggested the Family Suites at the Cleopatra. It was exactly the right recommendation as the accommodation was spacious with two large bedrooms (one en suite) with a huge lounge and dining area (not that this was ever used). It even had a kitchen with a large fridge which was kept stocked with water.
There was a pool outside which was almost private - the barman at the pool was excellent and made the children non alcoholic cocktails.
I was pleasantly surprised at the food - a buffet style restaurant was the main stay and there was ample variety and it was well run and replenished when necessary.
All in all I couldn't find any major fault.

Room Tip: The Family Suites were spacious and private.
  • Stayed: April 2014, travelled with family
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2  Thank bostonspa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Cleopatra L... M, General Manager at Cleopatra Luxury Resort Sharm El Sheikh, responded to this reviewResponded 4 May 2014

Dear Guest,
Greeting from Cleopatra Luxury Resort - Sharm el Sheikh- Red Sea ,

On behalf of all the staff here at the Cleopatra Luxury Resort, Sharm El Sheikh I would like to wish you a prosperous and happy new year and to thank you for time to post your review.

We are delighted that you enjoyed your stay here and that our staff made you feel comfortable.

It will be a pleasure to host you again and we look forward to welcoming you back to your home from home.

Kind regards,

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Reviewed 3 May 2014

My family and I just returned from this hotel and it was our first trip to Sharm el Sheikh so we wasn't sure what to expect but went on a recommendation. We pulled up at the hotel which has a long drive , and it looked lovely. The reception area was well presented and a nice place to relax, have a drink and wifi access. We stayed in a family suite which the pictures are a true reflection of....there were two seperate bedrooms, two bathrooms with walk in shower, living area and kitchen (basic equipment but you don't need anything). Particularly impressed also with a washing machine even if it is sad, a bonus with small children. There were three balconies, two of which had pool view (quieter pool). The room was cleaned daily by the same team, who were exceptionally friendly (Saber) and had a great sense of humour with creations each day from the towels!

We spent most of our time at the centre pool as for a family it has a small shallow pool, all the entertainment by the animation team is there and a centre pool bar with a holiday atmosphere. Mohammed and Ahmed looked after us each day for drinks . Hani (the pool service rep) looked after us every day, arranged our beds and chatted so we knew him very well by the end of the week. If you want excursions the reps come round by the pool for this and the on site spa. We were unsure to start what we would like to do but in the end everyone was happy by the pool with friends they had made and chilling so thats where we stayed.

The Food - its ok and typical of all-inclusive. We managed to find something at breakfast and lunch but the buffet we felt got mondane and meat quality is below average but this is personal opinion. The seafood restaurant was fine but limited choice. Out of eight nights, we went our for four which included:- The White Elephant - Fab!!; Hard Rock Cafe - Good atmosphere and know what you are getting; Fresar - local and excellent food (fish) in old market ; Soho square - defo worth a visit and good choice of restaurants. The egyptian show in the hotel was our best night and a fantastic show. Even if we went out we always returned back for drinks and a bit of the entertainment which we all enjoyed.

Drinks are ok and again typical of all inclusive. As a wine drinker I thought the white was fine and managed to drink it all week! Ahmed in the Pilli Pilli bar makes the best cocktails at the hotel with local spirits and juices. The bar is run well and we were always looked after by him, extremely attentive and friendly.

Overall although the food was a little disappointing we had a fab time, the resort and grounds are beautiful and well kept. The staff friendly and we met other guests which we spent time with. Having had such a good time, we would definitly consider returning to the hotel even though we would venture out some nights!

Room Tip: As a family I am so glad we had a family suite with two bedrooms and bathrooms. They are located altogether and overlook a quieter poll but all have pool view plus the ground floor suites have a garden - highly recommended! All have air con too which is a must in Sharm..
  • Stayed: April 2014, travelled with family
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1  Thank Jo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Cleopatra L... M, General Manager at Cleopatra Luxury Resort Sharm El Sheikh, responded to this reviewResponded 8 May 2014

Thank you for such a vivid description and for sharing your experience on Trip Advisor.

We are delighted to know that you enjoyed your stay and most of all the hospitality of our Staff.
Recognition is very important to us and we hope to always be up to your expectations!

We hope to see you again soon in the near future.

Sincerely

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Reviewed 3 May 2014

Just returned from a 10 day trip to the cleopatra luxury resort and it was simply beautiful. The food was lovely theres something to chose from every night. Mainly the pasta station is where i ate! The desserts are amazing, i simply loved the little pink fluffy cake with cream in the middle. The room was kept clean although our cleaner was strange. Room 1023. He would come and knock on our door everynight and ask if our room was okay which got annoying because he just wanted more tips from us when we already tipped him 70 egp. Mohammad at the pool bar with his umbrella hat was wonderful always keeping us refreshed with drinks. Now for the animation team! Carla, ecko, chipsy and kelly are all wonderful. We loved water polo!!! Also have a new love for pingpong thanks to them! Thanks for making our holiday fun and hilarious!
We are looking to return to the cleopatra very soon!!

A small tip, becareful of the eyptian staff making up stories for more tips. For example theyve just had a baby, they go back to cairo the day you go home, or a fantastic one, a little boy cut there foot and had to have 6 stitches because of the glass you dropped and that he had his wages halved. So just be aware!!
Much love
Ella and luke x

  • Stayed: April 2014
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3  Thank Vodkacat12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Cleopatra L... M, General Manager at Cleopatra Luxury Resort Sharm El Sheikh, responded to this reviewResponded 4 May 2014

Dear reviewer ,

Sunny Greeting from Sharm El Sheikh

Thank you for giving us such a great feedback on Trip Advisor , following your recent stay at Cleopatra Luxury Resort Sharm El Sheikh.

We are delighted to know that you enjoyed your stay with us and thank you for taking the time to let us know about it.
regarding to your comment will be taken in our serious consideration..
We look forward to welcoming you back to Cleopatra Luxury Resort on your next trip to Sharm El Sheikh.

Sincerely,

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Reviewed 1 May 2014

We have just returned from a fantastic week at this lovely hotel. Upon arrival we were upgraded to a bigger room which was very clean, comfortable and had a great view of the pool and the gardens.
We found the staff extrememly helpful and the waiters around the pool were great at bringing you drinks all through the day. We remembered a cable for the wifi and the reception staff gave us another code when it ran out. We did not find the food bland and there was a huge amount of choice for lunch and dinner. The food in the 2 al la carte restaurants was delicios especailly the seafood restaurant. We were on an all inclusive package which was great value because there did not seem to be a closing time in the bar!
The hotel was quieter than some we have been to and this was perfect. There were no noisy, raucous groups of youngsters! There is a lovely entertainment team who were friendly and the entertainment was perfectly adequate everrry night. Many thanks to Carla in the Animation team who chatted to all the holiday makers and was really friendly. She and the team worked very hard to provide the entertainment all though the day.
We all had an absolutely lovely stay at this hotel and we will be returning there next year with more members of our family.

Room Tip: The deluxe rooms by the pools were very nice Block 7000 and 8000. They also have very spacious 2 bed villas for families which are right next to a quiet swimming pool- great if you have young kids.
  • Stayed: April 2014, travelled with family
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1  Thank AMG50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Cleopatra L... M, General Manager at Cleopatra Luxury Resort Sharm El Sheikh, responded to this reviewResponded 2 May 2014

Sunny Greeting from Cleopatra Luxury Resort- Sharm El Sheikh.

First let me thank you for visiting Cleopatra luxury Resort and thank you for sharing your comments and experience on TripAdvisor
We are glad to know that you enjoyed staff hospitality and Hotel , food facilities

Your comments are highly appreciated, looking forward to welcoming you back soon!
all the best

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Reviewed 30 April 2014

We stayed at this hotel from 24th March to 2nd April. We were given a warm welcome from reception staff and escorted by buggy to our room (6107). The room was very comfortable however, free wifi in the rooms is via cable only (one to remember if you do stay here). Also, there is a double shower (not the shower head over the bath that our previous top ranked hotel had) The hotel and grounds are kept immaculately clean, and pest control is in operation at dusk every day so you dont get bitten much.

Restaurants: The Market Restaurant is a buffet style affair and although there is a variety of food to eat, we didnt really find much to eat and as a result our evening meal usually consisted of bread rolls

The Grill Bar: Situated near the beach, and open 12-5pm, serves burger and chips, pizza, fajitas and chips, fish and chips (the fish is no bigger than a fish finger though) and a couple of pasta dishes which were rather big meals and really nice and we found that we were eating these every day just because we knew we wouldnt find anything to eat at night.

Fellini Restaurant/Red Sea Wharf: You can have two free meals at these restaurants during your stay however, these need to be booked through the guest relations (not reception). Please ask to see the menu before you book as we booked Fellini thinking there would be the usual bolognese, pizza, and tagliatelle but on arrival we found that most of the dishes contained fish (which I cant eat) and after 5 minutes of studying the menu, we decided to leave and make our way to the Market Restaurant for our 2 bread rolls. We were followed out by the manager of the restaurant and asked if we would like something cooked a la carte but we politely declined.

If you are sitting in the lounge bar (reception area), please look out for Ahmed Said, he is a lovely guy and couldnt do enough for us, even when we were waiting for our transfer back to the airport, he made sure we had a drink up til the last 10 minutes.

The Pilli Pilli Bar: A totally different experience from the rest of the hotel, sometimes we would be sitting in the far corner and it would take a waiter about 20 minutes to notice us on arrival before getting drinks, but once we had their attention again they were attentive. The Pilli Pilli Bar has a downstairs disco open 11pm-2am which we found a nice touch to have at a hotel.

We stayed at the Sensatori hotel last time we visited and apart from small things like no bar snacks (peanuts, crisps etc) and no Spa Menu in the rooms, we say that this is by far the better hotel, even if it is smaller. We are definitely looking to return at some point next year (as long as we get room 6107 again).

Room Tip: As with the Sensatori, there are no lifts to any rooms on higher floors so if you have any disabilities/walking difficulties, please check with the hotel before booking.
  • Stayed: March 2014, travelled as a couple
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2  Thank gsd0874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Cleopatra L... M, General Manager at Cleopatra Luxury Resort Sharm El Sheikh, responded to this reviewResponded 1 May 2014

Dear Guest,
Sunny greeting from Cleopatra Luxury Resort- Sharm El Sheikh.

Many thanks for your fantastic review; we are delighted to read that you have enjoyed your stay at Cleopatra Luxury Resort- we much appreciate your time for posting your comments and sharing your experience here. Ensure that your comments you mentioned will be gladly shared with the entire team and will taken in our considerations, .

We do look forward to welcoming you soon again at our resort ..

Warmest regards,

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