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“Ideal hotel”

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Cleopatra Luxury Resort Sharm El Sheikh
Ranked #7 of 31 Hotels in Nabq Bay
Certificate of Excellence
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Ideal hotel”
Reviewed 22 May 2014

Just returned on 10/5/2014 after a wonderful week.hotel is very good,but is starting to look abit tired,although it is only 3 years old.the staff were excellent,nothing was to much trouble.the only member of staff we did not warm to was the manager in the A la Carte restaurants,he was just miserable and we could not get him to smile.snack and grill bar was very good,food was good here unlike the main restaurant.The food in the main restaurant was not good,very repetitive and nothing seemed to go with anything else,it was also not very hot.If the food had been better we would have rated this hotel 5/5,overall we had a fabulous time.

Room Tip: They are all good
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  • Stayed May 2014, travelled with family
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Review collected in partnership with this hotel

Helpful?
2 Thank Ian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Cleopatra L... M, General Manager at Cleopatra Luxury Resort Sharm El Sheikh, responded to this review, 25 May 2014
Dear Guest ,
Greeting from Cleopatra Luxury Resort - Red Sea,
First we would like to thank you for your nice comments after one week vacation on TripAdvisor The team of the Cleopatra Luxury Resort tray to reach 100% of our guest satisfactions and to make you feel so comfortable, to enjoyed your stay & the time you spent we will pass your nice comment to all staff you mentioned :)
we would like to mentioned that the hotel was opened since 2006 from only 08 years not as you mentioned 03 years ..

looking to welcome you again soon.
all the best
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Newcastle upon Tyne, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 May 2014

Just returned from 11 days at the Cleopatra resort and i have to say we really enjoyed are time there. The hotel is a good size, not to big and not to small. All areas of the hotel were always very clean and the staff were amazing in every department, very friendly and can not do enough for you. We received a free room upgrade on arrival and we could not have wished for a better view from our balcony (block 6) where we had a sea view and looking over the infinity pool. The buffet restaurant was nice and there was always plenty of things to eat (even if you are a fussy eater like me). The only downside is that the lunch is more or less the same as the evening dinner.
The only two disappointing things for me was the evening entertainment and the two so called specialty restaurants. The entertainment was very poor (a bit like a young group of friends who just decided to make it up as they go along) however on a few nights they brought in outside entertainers and they were very good and we really enjoyed it. The Italian restaurant has a lovely setting just a shame about the food (nothing Italian about it). Same goes for the fish restaurant, you could not ask for a better setting just a shame about the food or lack of it.
All in all in my opinion all the disappointing things can be easily solved and i would stay here again, good value for money, great staff and great setting.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
1 Thank Stuza21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Cleopatra L... M, General Manager at Cleopatra Luxury Resort Sharm El Sheikh, responded to this review, 23 May 2014
Dear Reviewer ,
Sunny greeting from Cleopatra luxury Resort - Sharm El Sheikh- Red Sea.

Many thanks for staying with us, i am very pleased you have enjoyed your stay with us. We are very proud to continuously receive positive comments like yours...

Your comment about to show at night we have different shows every day at lest 02 per day and professional entertainment like Guitarist playing Spanish style guitar , and also we have violin , pianist.

looking to welcome you again soon ...
all the best
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Leicester, United Kingdom
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 May 2014

just returned from 2 weeks at the Cleopatra resort with my partner and sister and brother in law and WOW !!!!! what a fabulous hotel and staff , cannot praise the staff enough THEY are what makes this hotel stand out from any other we have stayed in in sharm or any where worldwide actually and we have been to a lot of places, , they cannot do enough for you , too many to mention all but a few that stand out are AHMED MEJAHAD (no:1) our regular waiter in the market restaurant a big THANK YOU to him for looking after us so well and giving us lots of little tricks to try that we only ever got one right ....very clever and amusing , and having our drinks etc all ready at breakfast you really are a credit to this hotel , pili pili barman AHMED you kept us quenched with beautiful cocktails and lovely iced coffees and chatting to us you made us feel very very welcome , SAMIH pool/towel man infinity pool well you truly are a star such a genuine nice man and so helpful to us especially my elderly brother in law who you took great care of , we miss you already , spa man MUSTAFA very friendly and we were very impressed with shave what my partner had and pedicure and decent prices too very talented man and NAASA massage man brill we had 4 massages and well worth having at a decent price very relaxing , animation team very friendly all of them chatting everyday KELLY and CARLA lovely friendly girls great fun ,all staff in lobby bar excellent I,m sorry I cant remember all your names but you all made us feel so welcome, food in market place was good always something nice great selection and hot which is rare in Egypt , Italian restaurant very nice and lovely service and seafood too , makes a change after buffet every night so nice to have choice, infinity pool best I have ever seen fabulous views of tiran island ,kept very clean by samih but just be careful of slippery floors , jetty lifeguard was brill he took me and my sister out along the coral too see fish as he could see we wernt too confident in the sea it was really nice of him and a real experience to see such wonderful fish, rooms are lovely and spacious great modern showers and décor and cleaned everyday to a high standard our cleaner mohamid did me proud on my 50th birthday whilst there decorating our room very much appreciated a lovely touch ,I definitely recommend this hotel and most certainly will be returning THANK YOU cleopatra

Room Tip: disabled room 8002 brilliant for access around hotel and view of main pool but not noisy
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  • Stayed May 2014, travelled with family
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Helpful?
3 Thank kazzandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Cleopatra L... M, General Manager at Cleopatra Luxury Resort Sharm El Sheikh, responded to this review, 22 May 2014
Dear Guest ,
Sunny Greeting from Cleopatra Luxury Resort- Sharm El Sheikh- Red Sea,

Cleopatra Luxury Resort glad to know that you are enjoyed your stayed with us and very thankful to you for your kind comment on TripAdvisor The team of the Cleopatra Luxury resort tray to reach 100% of our guest satisfactions and to make you feel so comfortable, to enjoyed your stay & the time you spent we will pass your nice comment to all staff you mentioned :)

waiting to welcome you again soon ..

warmest regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burnaby
Level 3 Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 20 May 2014

We were delighted when we arrived at this resort - we had found a great deal on Booking.com and were pleasantly surprised to see great facilities, a beautiful room, and gorgeous pool and beach areas. Unfortunately, however, as our visit progressed we became more and more disappointed with the customer service of the resort.

Although it claims to be a five star resort, the Cleopatra does not have a 'customer comes first' mentality at all. The room staff and waiters were very nice, however the upper management could really use some more advanced training. We had a few mi or issues throughout our stay which could have been easily resolved. However, every time we approached the front desk we were received with a shrug of the shoulders and a 'Not our problem' response. They seemed more interested in just shuffling responsibility onto someone else's shoulders. A few specific issues:

-We wanted to book a massage one evening but the spa was closed at 6 every night (why so early??) When we inquired about arranging a later massage (after our dive) it seemed like an impossible request.
-When returning to the airport for our flight, we were quoted 150 Egyptian pounds for a shuttle service (extremely overpriced). When we said we had only paid 100 pounds upon arrival, they said there was nothing they could do. We asked if we could call our own regular taxi; the answer was no. So we ended up having lug all our luggage out to the main road in the hot sun and find our own means of transport. When we expressed our displeasure, we were met with apathetic stares. Not the best way to end a vacation :S

***Food was fine for the price, but breakfast needs a fresh fruit selection!

Room Tip: We had a room overlooking the pool, which was a little loud with the entertainment at night. If I we...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank GypsygirlCanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Cleopatra L... M, General Manager at Cleopatra Luxury Resort Sharm El Sheikh, responded to this review, 21 May 2014
Dear Reviewer ,
Sunny greeting from Cleopatra luxury Resort - Sharm El Sheikh- Red Sea.

Many thanks for staying with us, i am very pleased you have enjoyed your stay with us. We are very proud to continuously receive positive comments like yours...

Your comment about Limousine issue , this is a big company for limousine we deal with it for guest safety in first place and this issue should be taken in your consideration , regarding to to prices this is fixed price list on limousine company desk in lobby area...

looking to welcome you again soon ...
all the best
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Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 May 2014 via mobile

Stayed at the resort for 7 nights. The room was up to expectations and always clean. Food was mostly good but there is room for improvement. The Hotel staff was friendly over all.

Our favourite place was the swim up bar, the guys who worked there were very friendly and polite. Also here we had opportunity to meet other couples and singles!

The animation team were always round this pool as well, doing aqua aerobics, polo... They were also responsible for evening entertainment, which was a good laugh to watch, few times we did get involved, dancing and acting :) Carla and Kelly always smiley and they definitely made our stay more special!

Thanks guys,
Bela & Jamie Buttigieg

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Brown_0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Cleopatra L... M, General Manager at Cleopatra Luxury Resort Sharm El Sheikh, responded to this review, 21 May 2014
Dear Guest,

Thank you very much for staying with us and for you rating of Great Resort which all of us here at the Cleopatra Luxury Resort appreciate very much.
It has been a great pleasure to receive your fantastic comments like yours
It is a pleasure that you have stayed with us and we would hope to welcome you back again to our resort in the near future.all your comment were taken in our consideration and we start for our plan, when you come next time will see difference..

Please do let us know if ever we can be of any assistance.

Sincerely and with kind regards.
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yorkhire
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 May 2014 via mobile

Just returned after a 10night stay. Check in was very smooth and fast. Our room was in the main building over looking the grounds and sea view, this was a beautiful view. The room was spacious and modern, the shower was very good, the best i have had on holiday.

The food: breakfast- very good variety breads and eggs etc. however there is only 1 toaster and you need to put your bread in 3 times!!! For it to toast. This was very annoying as there was always a que. In such a big hotel i would expect at least 2 or something that actually works the first time.

The Market Buffet: the food was ok plenty of meat chicken fish, pasta etc. sometimes food was very bland. But i think that had been mentioned a few times on here.

Beach Grill. We ate here everyday. I always had a salad, 1 day ordered a chicken fajita and was presented with 1 tiny piece of chicken, good job i wasnt hungry. My partner always had the beef burger wich he said was great. The service here sometimes was great. And some times we were sat waiting ages, the manager with the blue shirt saw us come in and sit down he did not send anyone to take our order and waiters were standing talking.

Pools: we always stayed at the infinity pool which is gorgeous. The first few days we had Mohammed serving drinks. He workd really hard and always came round every half an hour, mid week we had a different waiter every day, and i must say service then was not great. You would have to wait up to an hour before a waiter came.

Hotel in general is lovely. Views are amazing. The hotel is well maintained. And had great potential.
The staff are all amazing. And very friendly. A special mention to Ahmed ( lobby bar from subhan) Hamada, Chipsy!! Thank you to everyone.
Overall very good a few improvemnets required.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank YorkhireAngel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Cleopatra L... M, General Manager at Cleopatra Luxury Resort Sharm El Sheikh, responded to this review, 21 May 2014
Dear Guest ,
Sunny Greeting from Cleopatra Luxury Resort- Sharm El Sheikh.

Cleopatra Luxury Resort glad to know that you are enjoyed your stayed with us and very thankful to you for your kind comment on TripAdvisor The team of the Cleopatra Luxury resort tray to reach 100% of our guest satisfactions and to make you feel so comfortable, to enjoyed your stay & the time you spent
your comments will be taken in our consideration we care about all guest details and comments..

warmest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 May 2014

Just arrived back home after staying at the hotel for 10days and had an amazing time... The rooms are very spacious and cleaned daily, we had a sea view which was really nice, the guy who cleaned our room every day always made us a welcome guest on our bed which was pretty cool... The overall staff at the hotel was so nice and friendly and couldn't do enough for you. The food was very good and a good selection, drinks was ok if you don't mind the local branded alcohol. The entertainment staff was so nice too made u feel so welcome advised u on where to go out of the resort ect.... But 1 of them stood out from the rest which is Carla, she is such a lovely person who loves her job and making sure u have a super holiday and I hope everything works out for her as she deserves it. So thanks again everyone from the Cleopatra luxury resort for making our stay and holiday fantastic. 5 star *****

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank J3mmajem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Cleopatra L... M, General Manager at Cleopatra Luxury Resort Sharm El Sheikh, responded to this review, 20 May 2014
Thank you for such a vivid description and for sharing your experience on Trip Advisor.

We are delighted to know that you enjoyed your stay and most of all the hospitality of our Staff.
Recognition is very important to us and we hope to always be up to your expectations!

We hope to see you again soon in the near future.

Sincerely,
Report response as inappropriate
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Additional Information about Cleopatra Luxury Resort Sharm El Sheikh

Property: Cleopatra Luxury Resort Sharm El Sheikh
Address: Nabq Bay, Sharm El Sheikh 33735, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh > Nabq Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Nabq Bay
#3 Business Hotel in Nabq Bay
#3 Romantic Hotel in Nabq Bay
#6 Family Hotel in Nabq Bay
#7 On the Beach Hotel in Nabq Bay
#7 Spa Hotel in Nabq Bay
#7 Luxury Hotel in Nabq Bay
Price Range (Based on Average Rates): £
Hotel Class:5 star — Cleopatra Luxury Resort Sharm El Sheikh 5*
Number of rooms: 324
Official Description (provided by the hotel):
Cleopatra Luxury Resort Sharm El Sheikh is located in the Sinai Peninsula in the splendid isolation of Nabq Bay along the shores of the Red Sea with a water front private beach. The Resort offers one of a kind ambiance and style by reflecting the location, culture and history. The Resort combines the tradition of its host community with exceptional Service & Cuisine a luxury product with attention to detail. This distinction elevates Cleopatra Luxury Resort Sharm El Sheikh into the upper echelon of a five star hotel destination for sophisticated travelers. ... more   less 
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Also Known As:
The Cleopatra Luxury Resort Collection Hotel Sharm El Sheikh
Cleopatra Luxury Resort Sharm El Sheikh Egypt - Nabq Bay

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