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Reviewed 23 March 2013

Recently visited this hotel and joined in some of the poolside activities .. Like TOMBSTONING where u dive in with your arms down by your side , and the lilo run.. Did any of you join on?... Food was lovely even had hp sauce for breakfast ha ha... Good clean hotel..

  • Stayed: March 2013
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1  Thank Danny_j_kelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2013

What can I say but only positive feedback for this fantatsic hotel. As a family of 15, age ranges from 66 down to 1 year old we have all thoroughly enjoyed our stay. This is our 2nd visit to the Coral Sea Splash and it was amazing how lots of the staff remembered who we were. We were offered upgrades as we were returning guests, they helped us celebrate various birthdays with towel art, cakes, fresh fruit baskets and retaurant celebrations.
The hotel is super clean, fantastic food and the staff are so helpful. They pay special attention to guests and are fantatsic with the kids.
Its so hard to name all the great staff but special thanks to Mohammed on reception (always smiling) and Rami for the fabulous drink service (never let our drinks go empty) and not forgetting Alan on the suitcase duty (not his name but we chrisitned him this as it suited him well) for his always happy smile and offer of help!
The animation team were also great, how they work so hard all day and night is beyond me!
I just hope that when Thomson take ownership of the hotel from May, they make no changes - this hotel works, dont change it! If you dont, we will be returning every year and only adding to the party we bring along!
Thanks again to the coral sea, great hotel, great staff and brilliant holiday environment!

  • Stayed: March 2013, travelled with family
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1  Thank julie t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2013 via mobile

Stayed in February for one week with my husband and two daughters aged 18 and 12. Really cannot say anything negative at all. It was a relaxing holiday in a clean friendly hotel with the most amazing staff . The entertainment team were great special mention about how fantastic Bob and Kimo are as well as the fabulous bar staff and waiters. We will definitely be visiting again.

  • Stayed: February 2013
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3  Thank ROSSGANG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2013

When i first arrived i just thought wow,it was fancy,the people were nice,it was just amazing. I walked into my room and i had a big swan made completely out of towels,a basket full of fruit and our cleaner Bebo made a different animal every day! The only thing was in the bathroom the shower tray was very short and caused a small flood. Other than that it was brilliant.
The best bit about the water park was the activities and the staff were lovely. My two favourite members of staff were Jemma and Megan,they worked at the kids club. i enjoyed the kids club because it was never the same activities it was a new thing every day. If i had the choice i would definately go there again another time. Ellie

  • Stayed: August 2012, travelled with family
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2  Thank Mike_Bairn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2013

I've held off writing this review for the past 5 months as I didn't want to go through thinking about all the terrible experiences again, but as I'm about to book a holiday I feel the need to WARN OFF anyone with children from booking this hotel. Here are the many many reasons why...

We were two mothers travelling with two 2 year olds.

Day 1.

Probably one of the better days. Arrive and check in fine. Get taken to our swim up room which we requested in the block that is in the sun (one side of the hotel has swim ups in the sun, and one side has them in the shade). We unpack, and head down to the restaurant. Food very poor. Unless your happy with carb overload (pizza, pasta and bread, bread, bread) then you will struggle to put a meal together, Salad bar horrendous. We like our children to eat healthily with the odd treat but this was near enough impossible here. Apple/Orange juice - radioactive!

Day 2.

Wake up in our sunny side swim up room.. oh wait... we're in the shade! Pop over to reception who said they could move us but not until 2.30pm. We thought about staying but the water was freezing to chose to move, but spent most of the day in limbo waiting to be moved across. Went over, room nice and facing the sun!
We get ready in the evening to go down for dinner but find that the shower doesn't work if you put the water temperature to hot. So we call and they send someone up. 3 men show up. One takes apart and replaces the WHOLE shower whilst two men lurk in the doorway looking at us - Just what two women with children want happening in their room. All fixed, tip expected (like with all staff here) and off they go.

Day 3.

The electrics and air conditioning no longer work when we wake up. AGAIN, we call, another group of men came up, this time we chose to just leave them to it. We return and all working.

Day 4.

A DAY NEVER TO FORGET!

We decide to get internet cards paid about £20 for them to take back to our room whilst the kids were asleep. We managed to log on (so time starts ticking away on our cards) but can't get on to anything! it's so slow that it took my 10minute card to load... well nothing! nothing worked! As we were stood at the end of the beds by the desk moaning about this, my friend notice that A RAT WAS UNDER ONE OF THE BABY'S COT! It ran out and jumped into the wardrobe. Both of us grabbed the kids and lept onto the bed. We called reception AGAIN and reported it.

We wait... and wait... 40 minutes has gone by and nobody has come and this massive rat is still in the wardrobe with all of ours/ours babies clothes/shoes/suitcases etc so we call 2 more times.

Then after 50 minutes, a man who can't speak English turns up on his mobile. We try to tell him about whats happened and he basically acts like he doesn't care. barely looking properly and after about 20 second says there's nothing there. We tell him there is 100% a rat in our wardrobe and he isn't to leave until he's found it. He then pulls down the spare duvet from the top of the wardrobe and we here the rat fall...

Just when you think it can't get worse...

The guy throws the duvet on top of the rat and starts stamping.. from the noise the rat is making obviously injuring it... then lefts up the duvet and kicks the injured rat out of the door. There is blood on the floor and all over the spare duvet. DISGUSTING!

but then as if that's not bad enough the man puts the duvet back in the wardrobe!?!?!

We tell him to get it out and he does and calls the night manager, who is may I add, the biggest waste of space ever.

He stroles in about 15 minutes later and basically says because we've called them so many times throughout the first few days, he didn't believe us when we called to report the rat.

To wrap this evening up in a nut shell he first of all said he wouldn't move us, then decided he would upgrade us after much arguments - an upgrade we didn't care for. At this point we just wanted to go home!.At about 2am we had to abandon all of our belongings in the room and move to yet another room. The next morning when we had to go back and pack our stuff we noticed rat droppings everywhere when we properly looked. All under the curtains, sofa and bed. We were horrified having our toddlers on there!

So Day 5/7

We have to pack up our room and move and then meet with the First Choice reps to make a report at 11am and then meet with the manager at 1pm to discuss whats happened. How this man manages to keep a hotel running I'll never know. All he could offer us was the room upgrade (which we had no choice to accept because otherwise we had to stay in the room with rats droppings) a free meal in the stone grill and a day pass into the sister resort. We said this wasn't good enough and we didn't want freebies. We were annoyed that it was day 5 and we'd messed around almost every day sorting something out, and also we now paid a lot more for a swim up room and are stuck with an upgrade that isn't a swim up room. Basically he wouldn't do anything and neither would First Choice - Appalling beyond words!

As any parent would agree those points are enough in themselves to ruin a holiday but if you add the following to it too then you'll agree the best thing for you is to NEVER book with this hotel.

- bad food
- awful entertainment - as a professional dancer myself i'm astonished these people got paid for this!
- THE SPA STAFF - One man in particular sadly I didn't get his name, practically stalked me the whole holiday. And was constantly trying to touch me and massage me by the pool as well as making crude and sleazy comments every time he walked past. Pretty intimidating for women by themselves.
- The childrens pool should be closed down. Both of our two year olds cut their feet on the gravel that is falling off the crumbling sides of the pool.

The only staff member worth a mention is Chris who is wonderful with the children!

A HOLIDAY TO FORGET!

  • Stayed: November 2012, travelled with family
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12  Thank RaraMogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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