This was my first holiday with my girlfriend - we'd picked this hotel after reading some good reviews on this website prior to going, which i have to say, was a major influence in us picking this resort.
First impressions were great, looks amazing from the outside & continues throughout with a huge, impressive, reception area. On checking in, we were asked to go get some food as the restaurant would be closing soon; we were then told by the staff in the restaurant it was too late & we would have to come back later, so was told to go to our room & get showered. We weren't shown where our room was & had to wait 15 minutes before our luggage was brought to our room once we found it (by this point we were very annoyed & decided to go have a walk around and get a drink at the reception bar to calm down).
The staff at the reception bar were far from friendly, and this didn't change throughout the holiday - ignorant, & they always seemed to slam my drinks down on the counter. Not a great start to our holiday, but we thought it might had been a one off & looked forward to enjoying the next 2 weeks.
We found throughout the entire 2 weeks that the service in the food restaurants was an absolute mess. The tables were hardly ever cleaned, the staff seemed very reluctant in cleaning them & spent more time chatting. On one occasion, we saw a waiter walk up to a table with an empty tray, picked up one of the plates that was left ..decided to put it back on the table then walked off .. he only came back to clean it when he realised someone actually wanted to sit there. The tables that were clean didn't have any placemats put back on them with cutlery - we found we had to do this ourself. I had glass kicked at my feet on one day from a smashed glass that hadn't been swept up!
We found ourselves eating out the majority of the time as everytime we went to eat in the resort, we got annoyed & found ourselves just wanting to go home.
We also tried the italian a la carte but were disapointed to learn that there is a seperate all inclusive menu for the free meal. If you want to eat from the main menu, you have to pay. The seafood restaurant wasn't all inclusive either & had to pay.
Aside from this, there were some pluses.
Staff down at the quieter pool were amazing; always helpful & friendly.
Our rep Emma was very helpful & friendly.
The people we met were great too.
Thanks for reading,
Mike & Rach
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- Also Known As:
- Laguna Vista Beach Hotel Sharm El Sheikh
- Laguna Vista Sharm El Sheikh
- Laguna Vista Beach Resort Sharm El Sheikh, Egypt - Nabq Bay