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Charmillion Club Aqua Park
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Reviews (1,709)
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1,105
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Reviewed 7 June 2013

I have just returned from a weeks holiday with my daughter.We had a lovely holiday please ignore any bad reviews. This hotel is lovely and clean and the staff and management really look after you so well. The food is lovely and the entertainment suits adults and children alike.I have no negative comments about this hotel.We really have had a brilliant time in every way possible. The management of this hotel is extremely proactive and is not found in the office but my being a active member of the team.I would definitely recommend this hotel to all English guests.Thank you so much too Mustafa and Mr Mohamed and all the chefs waiters and lifeguards for our wonderful holiday . My daughter Mairead and I will definitely be returning . Thank you.

  • Stayed: June 2013, travelled with family
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5  Thank Fran E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M A, Manager at Charmillion Club Aqua Park, responded to this reviewResponded 25 August 2014

Dear Valued Guest,

Many thanks for your review; we are delighted to read that you have enjoyed your stay at the Sea Club Aqua Park Resort and were satisfied with the overall provided services. Rest assured that your compliments have been gladly shared with the entire team and we do look forward to welcoming you soon again at our resort.

Please feel free to let us know once you have booked your next holiday; we will do everything we can to make your stay with us even more memorable.

Warmest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2013

this hotel is absolutely fab !! great for families the staff carnt do enough for you treated us like royalty !! the food was lovely no complaints at all ,the rooms are immaculate and the cleaners are very attentive and do a fantastic job !! as you can tell I loved this hotel and would highly recommend this to anyone young or old ,singles or families !!

  • Stayed: May 2013, travelled with family
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5  Thank kellyreynolds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M A, Manager at Charmillion Club Aqua Park, responded to this reviewResponded 25 August 2014

Dear Valued Guest,

I am delighted to see that you were generally pleased and satisfied with our facilities and services and have, indeed, thoroughly enjoyed your stay with us once more. The entire team and myself are always sincerely delighted to know that we have managed to meet the expectations of our guests and are always more than happy to be welcoming you back to the Resort.

Kind regards from all the team members to you and your respected family .

Looking forward to welcoming you back at Sea Club Aqua Park

Thank you & kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2013

I really had so much fun with my family in this hotel!..Everything was organized and the staff were absolutely amazing.Guys in the reception were so helpful and friendly especially Mohamed Hosny, who was so cheerful, Ahmed Hussein and Mohamed Gomaa were so kind too!
Bellman Mahmoud and Osama from the main restaurant were so sweet and very hardworking.
We also enjoyed the gorgeous view of the aqua park from our room and the aqua slides were so much fun i couldn't get enough of them !
you guys should try having dinner at the Italian restaurant, it was great!!

I didn't sleep well because i didn't want to miss a moment in this terrific hotel and i seriously hope to spend my honeymoon there!!! :)

if you wanna relax and get an excellent service from excellent people u gotta stay in Sea Club Aqua Park =)

  • Stayed: May 2013, travelled with family
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1  Thank Ola K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M A, Manager at Charmillion Club Aqua Park, responded to this reviewResponded 25 August 2014

Dear Valued Guest,

I would like to seize this opportunity to thank you very much for the time you spend to write your valuable comments regarding your recent stay at Sea Club Aqua Park and the efforts you took to share your views with us. It is a pleasure to see that in general you were happy with the services you received during your stay with us. Your positive comments about some of the team members have been delivered to them in person.

Looking forward to welcoming you back at Sea Club Aqua Park

Thank you & kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2013

myself and my family are returning on june 19th for another 14 days, we stayed in January and were very satisfied with nearly everything about the hotel. the rooms are brilliant, clean and spacious, the pool area was very very well staffed with lifeguards who were more than happy to assist you in anyway they could. unfortunately as others have stated the food wasn't really of a very good standard, Im not a fussy eater at all but the main meals lacked any sort of flavour! A example of this was the chilli, it was more like mince in a tomato sauce, not in the slightest bit spicy! All this aside we are looking forward to our return as every other part of our previous holiday was great.

  • Stayed: January 2013, travelled with family
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Thank Foxy100474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M A, Manager at Charmillion Club Aqua Park, responded to this reviewResponded 25 August 2014

Dear Valued Guest,

I am delighted to see that you were generally pleased and satisfied with our facilities and services and have, indeed, thoroughly enjoyed your stay with us once more. The entire team and myself are always sincerely delighted to know that we have managed to meet the expectations of our guests and are always more than happy to be welcoming you back to the Resort.

Regarding the food issue kindly note that we have upgraded all our menus and we have worked on your comments and others comments too . Now the variety is surely satisfying our guests.
Your feedback is very important to us as this assists us in continually improving the services and facilities we offer to our guests. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Warmest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2013

Just returned from 12 night stay at this hotel must say the staff can not do enough for you, the food does get a bit repetitive but that is what you get with all inclusive, you can book yourself into the Indian and Italian as we did and more than once without any questions being asked, the Indian was really good.

I didn't find any issues with the cleanliness of the toilets and always saw the cleaner about washing them down.

Only down side is too many ignorant Russians but if you stood up to them and made them que like anyone else they got the message, the bar staff always sent then to the back if the que.

Overall a good stay with very polite hard working staff

  • Stayed: May 2013
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3  Thank aparky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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