We holidayed here in the half term, so Feb 10th - 17th 2012, there were 5 of us in total. Myself, Partner, 11yr old boy, 6yr old girl and 1yr old.
This is our 3rd visit to Sharm, and our 1st to RAM. Have to say, not our best experience of Egypt - largely due to problems with the hotel in the beginning which started the holiday off on the wrong foot.
We arrived just before midnight, with the kids, having booked a family apartment - 2 rooms adjoining, not interconnecting. Upon arrival, we were told there was a problem with the room and they would put us up in a family room (all of us in one room). We were promised our family room would be ready by 10am on the Saturday. The temporary room was a treck away from the main reception, down lots of little flights of stairs which was not good with the buggy. They didn't even give us a cot for the baby, which was requested. As you can imagine, after a long journey, this did not put me in the best mood! At 10am on Saturday my partner returned to reception to chase up our room. Whilst he was waiting, he overheard someone else having a similar discussion with reception, and them saying they were sorry - despite telling him to return at 10am they had overbooked the family apartments and that there were none available. When my partner followed up on our room, he was told the same thing, and offered interconnecting rooms, which are not suitable with young children. If we were travelling with teenagers we may have considered it. After much frustration, and having involved our YouTravel rep Sayed (who, btw was very good!), we were told we could have a family apartment and it would be ready by 2pm. We eventually got our room about 6pm so this wasted our first day of holiday as we were waiting round, couldn't unpack, and didn't know where we were going. We had to chase up the travel cot as we were told it wasn't on our booking, which it clearly was - in black and white. By way of compensation we were offered a fruit basket - well this was a joke in itself. We finally got this, 2 days before departing, and it was literally 8 pieces of fruit from the restaurant put onto a plate from the restaurant and covered in clingfilm. As our holiday progressed, I heard lots of different conversations with Management and customers having the same problem, and being told the same initialy lie.
The array of restaurants in this AI hotel is very good, we tended to go to the italian for breakfast as the kids liked the croissants. And it was normally where we ventured for lunch. Having been to Egypt a few times, we've experienced the effects of adventurous eating! So, especially with the kids we tried to keep it simple. The Italian does freshly made pizza's and pasta's. The Asian restaurant was a favourite for all of us for dinner. The Tandoori chicken, and the freshly made Naan Bread was lovely!!
The swimming pools are amazing, and probably the hotels' saving grace. The only shame is that they are all freeeeezing! One would think at least the children's pool would be heated, but no. The slides and climbing frames in the pool were a firm favourite with my daughter, whilst our 11yr old preferred the aqua park. I have to say, I really enjoyed myself there too - the slides were brilliant! The "heated pool" was only warm(ish) in the afternoon, which was a shame because this is when the weather started to chill off and get dark....
I must say, my biggest shock with this hotel was the staff. On the whole they were good, but I did come across, on more than one occasion, quite rude attitudes. More than once in the asian restaurant , we were left waiting for food whilst the staff were arguing with each other! There was only 1 time where someone actually came to our table and asked us if we would like drinks with our meal. For some reason the staff seem to have an issue dealing with the kids. The amount of times I saw the staff completely ignore kids waiting for ice creams at the coffee station by the pool. And it wasn't until parents started coming up that the staff would take notice. Also, in the columbus bar, I got annoyed on more than one occasion with the staff ignoring my son, or outright lying to him. On one occasion he asked for whipped cream on his hot chocolate. He was told there was none. 30 seconds later the guy stood next to him asked for the same thing and was served with no problems.... This annoyed me a lot! I wasn't the only person to have noted this, I spoke to a few families by the pool and they mentioned the same things. The other thing that was confusing and frustrating was that they seemed to have a lot of staff standing around where they weren't needed, and not enough in other places - like the bar! Evening entertainment tended to be in the beach bar from 9pm after the kids disco, and on the 1 evening we ventured down, there was 1 person behind the bar... I queued for just under 20 minutes for a drink. Needless to say, we didn't go back!
On the whole, good hotel, nice array of restaurants, but would have to seriously consider if we would go back to this particular hotel.
- Official Description (provided by the hotel):
- Opened in 2004, the 5* resort has a dream location on the golden sandy beach on the new hotel zone of Nabq Bay, facing coral reefs in the crystal clear waters of the Red Sea, and the shipwrecks of the nearby Straits of Tiran. The main building and the attached two-storey building are surrounded by resplendent gardens extending down to the beach. This elegant all inclusive resort is only 12 km from Sharm El Sheikh Airport, and 20 km from the famous Naama-Bay.Whether you're celebrating an anniversary or honeymoon, planning a family vacation in Sharm El Sheikh or just wanting to get away from it all, Royal Albatros Moderna is the perfect place for all ages and interests. ... more less
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- Also Known As:
- Royal Albatros Moderna Hotel Nabq Bay
- Calimera Royal Moderna
- Calimera Moderna Beach
- Royal Albatros Moderna Sharm El-Sheikh Sharm El Sheikh, Egypt - Nabq Bay