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Royal Albatros Moderna Sharm el-Sheikh
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Reviews (6,883)
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4,078
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All reviewsrelaxation pooltaginewhite elephantbeach barcoffee loungedoughnutsaqua parkpizzaheated poolfishgreat holidayanimation teamice creamlong jettyplenty of choicereturning guestsfantastic hotel
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Reviewed 24 August 2014

Having arrived at approximately 11pm at night, the booking in process was quite slow even though we were the only ones to book in. We were shown to our own and then told that we could go down for food as the late restaurant served until 12 midnight. Not knowing where this was and been absolutely shattered we didn't bother.
The resort was very clean and there was someone with a brush in their hand 24/7.
The staff especially bar and entertainment guys were absolutely brilliant, always at hand for anything that you needed.
I am not a fussy eater but even though this resort has 6 eateries (1 for which you have to pay for) I found it quite difficult to find something that I liked besides the freshly made Pizza's and Burgers.
The Hotel is set in a very flat area so people with walking difficulties shouldn't find it too hard to get about. There are ramps available all over the resort for wheelchair users and parents with young children in pushchairs.
The one bug bear I had were the Spa personnel trying to sell the treatments on offer, even using a 'red' flag didn't put them off from pestering you continuously. The only way out of it was to be rude to them and to basically tell them to go away.
There is free wifi available in the main reception area, which is very touch and go due to the amount of people using it, but you can pay for wifi which will allow you to use it all over the resort (approx £30 for 3 days!!)
I thoroughly enjoyed my stay here and would recommend it as there are 4 different pools to use too.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank SJ2507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahmoud R, General Manager at Royal Albatros Moderna Sharm el-Sheikh, responded to this reviewResponded 26 August 2014

Dear Guest,

Thank you for the “great” review and for choosing the RAM for your holiday. I’m so pleased you enjoyed your stay and you really liked the freshly made pizzas and hamburgers and don’t forget the doughnuts and pancakes every day at 4pm.

Thanks also for the recommendation and we hope to see you again soon.

Yours sincerely,

Mahmoud Ragab
Area Operations Director
Pickalbatros Hotels
gm@royalalbatros.com.eg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014

This was our first trip to Egypt and the first overseas holiday that we had had as a family (two adults + 10, 14 and 16 year old children) for 6 years. We travelled with my parents who had visited Sharm on three occasions previously, but never stayed at RAM. We visited the last two days of July and the beginning of August. From the moment we arrived until the minute we left we could not fault the RAM. We spent most of the day on the beach which was quiet and relaxing. We snorkelled every day and the variety of fish is quite exceptional. The choice of food throughout the day was wide and varied and there was never a point when any of us could not find something that we wanted. The fresh doughnuts and pancakes every afternoon were fantastic and the Mojitos made by Ahmed at the Irish Bar are fantastic. We ate most nights on the terrace overlooking the relaxation bar and Essy looked after us every day with a smile and was always there with fresh drinks without being asked!!
The room overlooked the brilliant water park and was quiet, spacious and always cleaned thoroughly. The beds were very comfortable and the air conditioning worked fantastically (although it had not worked on our first night but after being reported was fixed the same day).
Having not been to Egypt before we had no real expectation and we ended up staying at RAM by accident as we had originally booked to stay at Dahab, but had had to change at short notice when the Foreign Office3 advised not to travel there 9 weeks before departing. I am delighted that we stayed at RAM as the pools are all brilliant, the staff are friendly and helpful and the facilities suited all of our party, bearing in mind the ages ranged from 10 to nearly 70!!
My parents are already looking at returning in Feb/Mar 2015 as are my wife and I and I would not hesitate to recommend staying at RAM (I have already recommended to several friends and colleagues already) and if you want a clean well run, well organised and friendly hotel to stay at, you should make RAM your only choice. Thanks to all we will be back!!

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Neal B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahmoud R, General Manager at Royal Albatros Moderna Sharm el-Sheikh, responded to this reviewResponded 1 September 2014

Dear Neal,

Thank you for the great review and the wonderful recommendation. I’m so pleased you had a fantastic holiday from 10 years old to 70 and you’ll all be back.

We look forward to it.

Yours sincerely,

Mahmoud Ragab
Area Operations Director
Pickalbatros Hotels
gm@royalalbatros.com.eg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014

We stayed at the RAM for a week at the end of July as a family of five. Good hotel, lovely pools, plenty of sunbeds lots of parasols to provide shade and friendly staff. Food selection was good something for everyone; but we prefer hotels where you are allocated a table and the waiter gets your drinks. Here we had to try and get a table then get food, avoiding kids running around as it was so busy and hectic. We loved the pancakes at 4pm and the lovely coffees in the bar in the evening. Aqua park is very good and the snorkeling was amazing in the lovely clear warm sea. Had a good holiday, would visit again but not in peak season.

Room Tip: ground floor by the quiet pool.
  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank beckslincoln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahmoud R, General Manager at Royal Albatros Moderna Sharm el-Sheikh, responded to this reviewResponded 26 August 2014

Dear Becks,

Thank you for the review and for the nice words about the hotel. Most of our guests love the way the restaurants are laid out but it does come down to personal choice.

Hopefully we’ll see you back here when it’s not so busy. We look forward to it.

Yours sincerely,

Mahmoud Ragab
Area Operations Director
Pickalbatros Hotels
gm@royalalbatros.com.eg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2014

We returned from RAM two weeks ago and we still remember how brilliant a holiday we had. Where do we even start? The hotel staff was always helpful, the food was brilliant even the 2 year old enjoyed the food. Anna from the pasta corner was fab. Fudge brownie and ice cream was absolutely to die for. The doughnuts and the croissants were delicious

The entertainment was not very amusing but our two year old danced to the music till she dropped. We also enjoyed dancing with some very friendly Russians, the Irish Bar is a cool place to chill. The snorkelling off the pier was amazing, my 11 year old son enjoyed that, he also enjoyed playing football playing a Polish team on tour, if your son is into football you should bring some football boots.

We had our excursions with Meeting Point and our tour guide Sameh made our holiday extremely memorable. The quad bikes and water sports were absolutely brilliant. The photos for the water sports were a big con, they put the wrong photos on the disc which we paid for and we are still trying to get that resolved and we have not had a response from anyone. I would advise when you purchase any photos on discs to make you have the right photos before you leave otherwise you risk ending up with other peoples holiday photos like we did.

The Spa was too expensive but Mohamed Beauty was brilliant. Be prepared for lots and lots of tips for everything and anything you do. They ask for tips for anything and everything.

All in all it was a brilliant holiday which we highly recommend. Sameh made our trip more interesting so try and find him.

  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
3  Thank Tatianna07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahmoud R, General Manager at Royal Albatros Moderna Sharm el-Sheikh, responded to this reviewResponded 26 August 2014

Dear Tatianna,

It’s lovely to hear you had a fabulous holiday and I’m so pleased that your children had a great time too. We do occasionally get sports teams on tour and they can be a lot of fun.

I’m sorry to hear about your water sports photos. Perhaps if you send me your email and all the excursion details I can put you in touch with the photographer as he is not employed by us.

I am also a little surprised that you felt you had to tip everybody for everything. The huge majority of my staff are honest hard-working people who do their best and if that deserves a tip then so be it.

Thank you for the review and we do hope to see you again soon.

Yours sincerely,

Mahmoud Ragab
Area Operations Director
Pickalbatros Hotels
gm@royalalbatros.com.eg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2014

Lovely hotel, lovely pools very friendly helpful staff. Everywhere is spotless , rooms grounds pools.
Food selection was very good something for everyone, food delicious.
Aqua park is good fun.
Snorkelling was amazing.
Will defiantly stay here again.

  • Stayed: October 2013, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahmoud R, General Manager at Royal Albatros Moderna Sharm el-Sheikh, responded to this reviewResponded 26 August 2014

Dear Sarah,

Thank you for the review of your October holiday. If you thought it was good back then, you should see it now. We’ve added a new beach restaurant and stage along with a new pool bar and loads of other stuff.

Hopefully we’ll see you soon to catch up with the new improvements.

Yours sincerely,

Mahmoud Ragab
Area Operations Director
Pickalbatros Hotels
gm@royalalbatros.com.eg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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