My husband and I recently stayed at the Jaz Mirabel Beach for a fortnight, the first week on our own and the second week with our daughter and her family. Thomson's advertise this as a Thomson Platinum Hotel and 5 Star, this is not a Platinum or a 5 Star unfortunately it is more a 3* plus, what lets it down is it's family restaurant which we used the week our daughter and her family arrived. The restaurant for families was more like a canteen albeit the food was exactly the same as served in the Adult Only restaurant, no complaints about the food apart from some repetitiveness, but the family restaurant really does need a make over asap, customers are paying the same as those with no children so why should they not receive the same type of service!! The pool area was very busy, but the team Osami and the pool boys and the bar staff did their best to help everyone, fortunately my husband likes to get up early so he always managed to save our sunbeds with shade. The staff in the Adult Only restaurant were superb, Abd El Hady, Lobna and Rabea (cheeky boy) always made us welcome, note to management you should change the seat covers regularly they were starting to look rather shabby. There are 4 Al A Carte restaurants around the hotel one is for Adults Only (The Moonlight) the others are Asian, Lebanese and Italian, on previous holidays we have stayed at resorts where you get one free Al La Carte a week but you can book a table and pay a small surcharge if you wish to use these restaurants more than once a week, the hotel should seriously consider doing this. Our hotel room was always clean and tidy (room 2350). I made a complaint whilst at the hotel about litter around the gardens especially those leading down to the pools, it was quite amusing to see the guy sent to clean up he seemed to be limited to only doing about 30 minutes worth of clearing up and then he disappeared!! I don't blame the staff for the drop in standards, their are not enough of them especially in high season, so the management should look at bringing in more staff at peak times if they want to regain there 5*.
Don't let my reviews put you off too much we had a great holiday, and this was our 3rd time to Sharm, shame that the Government has cut his funding to the area and Business's are pulling out, the areas around the hotels are already starting to look run down and this will put people off from travelling to this resort in the future.
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- Also Known As:
- Jaz Mirabel Beach Hotel Sharm El Sheikh
- Jaz Mirabel Beach Resort
- Jaz Mirabel Beach Sharm El Sheikh, Egypt - Nabq Bay
- Mirabel Beach Resort