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“Perfect !”
Review of Sharm Grand Plaza

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Sharm Grand Plaza
Ranked #18 of 32 Hotels in Nabq Bay
Certificate of Excellence
UK
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Perfect !”
Reviewed 14 July 2011

this hotel ensured a relaxing holiday right from the very start. we were greeted with chilled face cloths at the reception door to freshen up after the short drive from the airport to the hotel.

the grounds, including pools , gardens and terraces were maintained to an exceptional standard. The hibiscus flowers and mimosa blooms were unbelievable they were so vivid!

The choice and quality of restaurants available was amazing. The food was well cooked and beautifully presented (most food is cooked in view which is always reassuring).

The quality of the staff makes your stay very special, they are attentive without being intrusive and Mohamed at the lazy river pool bar was wonderful , teaching me one new arabic phrase per day! All the staff without exception were super from the pool men and gardeners to the senior management team. In the current political climate many of them must have been worrying about families they leave in Cairo whilst they come to the Red Sea for employment but non of them let this affect their customer service - a truely professional crew.

Gigantic beach/pool towels were provided and changed as often as we wished.
We tipped throughout our stay but never felt pressured to do so. You can tip in UK £ but we just split down our larger Egyptian £ at reception and used those.

the only thing that was not 5* was the room. it was more than adequate for our needs , a comfortable bed and the room was kept very clean but didn't have the 'polish & facilities' of 5stars .

If you are female you may (like me ) have been made to feel uncomfortable on occasions within countries with a Muslim culture, believe me you will feel totally at ease within this hotel .

Would I return???? .....YES , as soon as possible!

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank happyhoppycamper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMHG, Manager at Sharm Grand Plaza, responded to this review, 18 July 2011
Dear Guest ,
Thank you very much for having taken the time to write a review. We are delighted that you had enjoyed your holiday at Sharm Grand Plaza; the whole team is looking forward to welcoming you again to our resort. In reference to you our comment in regards to rooms, we like to inform you that we are presently making a few mock- up rooms for a renovation and up-grade plan in the near future.
We are indeed looking forward to welcome you again.
The Management
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English first
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 July 2011

Lorraine and I enjoyed this holiday to the full it was fantastic from start to finish all.staff were very polite indeed and the managers were a special class we were very well looked after at all times the food was of a high standard and chefs extremely high standard we will be going back to this one without any doubt Phil and Lorraine from crewe

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gujgfuknjkbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMHG, Manager at Sharm Grand Plaza, responded to this review, 18 July 2011
Dear Guest
Thank you so much for choosing Sharm Grand Plaza. We appreciate taking the time to convey your positive comments. It is very highly appreciated to know that our hotel facilities, services and staff manners met your satisfaction, surely your support and recommendation for our hotel is very motivating for all of us here.
Again thank you very much for trusting our service and all Grand Plaza team members will be very happy to welcome you again to Sharm Grand Plaza Resort.
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Tirana, Albania
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 July 2011

I just come back from this hotel, the grand was very nice, the rooms was Ok, ( except some of them was very bad) the pools the bars was ok, overall had nice holidays.
You get what you pay.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank danTirana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMHG, Manager at Sharm Grand Plaza, responded to this review, 18 July 2011
Dear Guest
thank you for your review. We are very pleased to know that you had pleasant stay with us.
Regarding your comment on the room please be informed that we are in the middle of making some mock-up rooms for a potential up-grade in the not so distant future.
We are indeed looking forward to welcome you again at Sharm Grand Plaza Resort.
The management
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 July 2011

It was the first time that we had been to egypt and what a holiday it was fantastic the hotel was the best hotel that we have ever stayed in so friendly polite so helpful food was very nice we were very well looked after the rooms are of a high standard the managers were truly professional at what they did we have already recomended this hotel to our friends and family again fantastic and a big thankyou to all lorraine and phil in crewe

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank loopeyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMHG, Manager at Sharm Grand Plaza, responded to this review, 18 July 2011
Dear Guest
We would like to thank you for choosing Sharm Grand Plaza. Also we would like to thank you for your time conveying your positive comments. We are very pleased to know that our hotel facilities, services and staff manners met your satisfaction, surely your support and recommendation for our resort is highly appreciated.
Thank you again and we are looking forward to welcome you again at Sharm Grand Plaza in the hopefully not so distant future.
The management
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Wokingham
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 6 July 2011

Stayed here at the end of May 2011 - Could not fault the staff, hotel, food or cleanliness. The room was clean, the beds comfortable, view was amazing and the bath had a plug - always a bonus! The pools and the gardens are lovely! The snorkelling just off the jetty to the right is amazing and saw just as much sealife as I've seen in much deeper waters! The spa people are a bit of a pain but a firm no thank you and they leave you alone! If I had to make one complaint it would be the lack of glasses they always seemed to be in the dishwsher and as the hotel was no way full to its capacity this could cause a real problem if they get busier. Transfer to and from airport max 10 mins. Trip to Soho square on Tuesday nights has lots of entertainment so worth going!

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
9 Thank coffeebeanwokingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMHG, Manager at Sharm Grand Plaza, responded to this review, 9 July 2011
Dear Guest,
Thank you so much for staying at Sharm Grand Plaza and for posting your valued comments in the Trip Advisor. We are so glad that you have enjoyed your stay with us. Rest assured that the entire resort staff and management spare no time in order to deliver our customers with the best service in town.

Thank you once again and we look forward to welcoming you back to Sharm Grand Plaza.

The Management.
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Leeds, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 July 2011

I am wondering if some of these bad reviews were written about another hotel as they are nothing like the Sharm Grand Plaza I've just visited. I travelled to Sharm with my friend (two girls) and found the hotel staff to be courteous, kind, polite and helpful at all times. From the moment you arrive nothing is too much trouble, the reception staff and concierge (Mohamed) make you feel welcome straight away. The Hotel food, facilities, cleanliness and staff were excellent. Everyday there was an army of staff cleaning (Thank you for a spotless room at all times Alaa) and maintaining the beautiful grounds and rooms. The restaurant service was second to none (Thank you Karim) and worked like a well oiled machine to make sure plates were cleared and tables available. The food was excellent and plentiful, even the fussiest of eaters would find something to their taste. The hotel has 5 pools as well as a beautiful private beach so you are never lost for somewhere to relax. They do play music at certain times on the beach but if you move away from the beach bar you can't hear it. The top pool (Nino Bar pool) is a quiet pool so if you wish to escape the sales patter there is somewhere to go. Yes, there are people selling scuba diving/beauty treatments/excursions on the beach but all are friendly and speak good English and love chatting if you don't wish to chat/buy simply say no politely and they will go away. All in all I have returned from my holiday relaxed and happy and would recommend the Sharm Grand Plaza to anyone, it is a beautiful hotel and I can't wait to go back.

  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
8 Thank Vik27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMHG, Manager at Sharm Grand Plaza, responded to this review, 9 July 2011
Dear our valued guest ,

We are very glad that you enjoyed our hospitality and that services provided did meet you expectations.
We are looking forward to welcome you again and like to thank you in advance for recommending Sharm Grand Plaza Resort.

The Management
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Peterborough, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 June 2011

Having stayed in a 5 star hotel in Sharm as recently as March 2011 we were particularly disappointed with three aspects to this hotel. Firstly we were unable to use the facilities at Nino pool, reception or Palmero restaurant due to stairs and steep ramps which need to be negotiated, no mention of access problems on hotel website. This problem could be easily resolved by installing a small lift between Riviera restaurant lobby and reception level.
Secondly for the first three days of our holiday we found the service in Riviera restaurant to be virtually non-existent apparently due to staff shortages. The few staff available were primarily engaged in clearing and re-setting tables and several times we left our table to collect next course and returned to find it cleared and re-occupied. The food service area is badly laid out with horde of people carrying hot food, including children, moving in all directions, spilling food onto floor and barging into each other.
This improved slightly but only after feedback to food & bev. manager who detailed a waiter to look after us and offered several comp. meals from the set menu in Falfalel restuarant, which was fine except for the fact that the set menu was the same every night and despite repeated attempts we were unable to obtain an a la carte menu from the restaurant staff, and the fish restaurant appeared to be permanantly closed.
Thirdly we have never stayed in a4 or 5 star hotel which did not provide tea & coffee making facilities as a matter of course, even Travelodge does this. However they did offer this on room service at a charge of 10 euros. We decided to order this but for three days they could not provide a kettle but did offer to send tea & coffee sachets minu a kettle!!! After the intervention of the food & bev. manager once again this was provided but kettle was leaking badly over electric base- very dangerous. Further two days before replacement provided but tea/coffee supplies were never topped up. Food & bev. manager cancelled charges for this service.
Positive points!! Hotel grounds are beautiful & spotlessly clean as is the beach. Our room was excellent, cleaned daily with fresh towels & linen & avery pleasant sea view. All staff friendly & approachable with one or two exceptions. Snacks at Luna bar very good, lunch @ Grill room very good with excellent service as is set menu @ Falafel restuarant excellent waiters & service in direct contrast to main Riviera restaurant. Members of staff who were very pleasant & helpful were food & bev. manager, [Mr. Saffra?] and Hossam at Luna bar, although he appeared to be both understaffed and overworked, particularly in trying to provide drink glasses, a task he was not helped with as guests repeatedly took glasses to their room and could not be bothered to return them and then complained at the shortage of glasses and consequent queues.
Overall the holiday could have been better particularly if hotel concentrated as much as they appear to do with throughput. Will not return, far better hotels available.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Mitch024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMHG, Manager at Sharm Grand Plaza, responded to this review, 9 July 2011
Dear valued guest ,

Thank you for visiting our resort and thank you for posting your feedback, firstly we are very sorry that our services did not meet fully your expectations .We have been reading carefully your comments, please note below.
Your remark on installing a Lift has been noted, however this is the first time such a request is made in 5 years of operation and we feel that with having only a total of ground plus 2 floors this is not required, also there are many possible accesses towards Nino Pool and the one steep ramp can be avoided if on wishes. All arriving guests receive a property map in which all passages are listed.
Your point on coffee making facilities is well taken and we defiantly will rectify this issue as the non-availability is not acceptable. Kindly accept our apologies on this issue.
For your information, the Starfish Restaurant has not been closed at any time but during this time of the year due to the heat clients prefer to dine in the air-conditioned Falafal Restaurant and we are serving there also the menu from Starfish, though on request, as it will create a logistical issue. We are a bit surprised on your statement that there is no a la carte menu at Falafal available, as we do have it. Perhaps there was a language barrier or a mis-understanding of some sort, unfortunately our investigation on this matter did not conclude into a clear result.
Dear guest we would like to thank you again for staying with us and do hope that you change your mind and give Sharm Grand Plaza another chance in the hopefully not so distant future.
The Management
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Additional Information about Sharm Grand Plaza

Property: Sharm Grand Plaza
Address: El Salam Rd, 8 Km from Sharm Airport | P.O.Box 340 Sharm El-Sheikh, Nabq Bay, Sharm El Sheikh, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh > Nabq Bay
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Nabq Bay
#10 Romantic Hotel in Nabq Bay
#14 Family Hotel in Nabq Bay
#14 Top resorts Hotel in Nabq Bay
#16 On the Beach Hotel in Nabq Bay
#17 Spa Hotel in Nabq Bay
#18 Luxury Hotel in Nabq Bay
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sharm Grand Plaza 5*
Number of rooms: 547
Official Description (provided by the hotel):
Perfectly laid on the shores of the Red Sea, with private 300 meters long sandy beach, own stunning Coral reef, 90 meters away walk on the hotel own jetty, The Sharm Grand Plaza reflects peacfulness, tranquility and comfort.The one and only resort in Sharm featuring a 2 double queen size bed in all rooms "160 cm wide", Our aim is for you to relax and enjoy the wide range facilities of pools, entertainment and Dinning experiences. ... more   less 
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Also Known As:
Sharm Grand Plaza Hotel Nabq Bay
Grand Plaza Hotel
Grand Plaza Sharm El Sheikh
Grand Plaza Resort
Sharm Grand Plaza Sharm El Sheikh, Egypt - Nabq Bay

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