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Reviews (4,759)
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Reviewed 16 August 2014 via mobile

We stayed for 2 weeks between 29/7 and 10/8 and had an absolutely fantastic time. The hotel itself was massive and had good facilities! The pools were great (although we didn't spend much time there because the beach is the place to be!) the staff were great and Waleed the cleaner was fantastic! The internet in reception is shocking, but on holiday that shouldn't be a main concern anyway. The food was great and overall we had a great experience!
The 'Easy Divers' diving centre in the hotel is absolutely fantastic and any diving/snorkelling trips should be done through them!
Marco from sokar safari in the hotel was very persistent about excursions, but overall a good guy who was easy to deal with.
We also met Zara from guest relations on a boat trip to Ras Mohammed. She was a really nice girl, who would ensure you were happy with all aspects of the stay. She was very easy to get on with and is great at her job.

Fantastic stay overall and would definitely go back!

Stayed: August 2014
1  Thank Tommelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
the m, Manager at Sharm Grand Plaza, responded to this reviewResponded 17 August 2014

Dear Tommelling,
Thank you for your review of your stay with us at Sharm Grand Plaza resort . We always like to know that our hotel standards and services are lived up to our guest expectations. We are delighted that you enjoyed the hotel Facilities and very happy to know that you could feel happy in our sunny country.It has been for our pleasure to welcome you and we look forward to seeing you again in the nearest future
Best Regards
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2014

This Hotel provided our first experience of Egypt with a warm welcome and very friendly services, clean rooms and good wholesome fresh food. The plaza was kept clean in all respects and there were very few flies and we saw nor heard any mosquitoes. Given the amount of daily clients and customs, menus were vast and varied despite them being repeated every 7 days. Recommendations would be to provide soup spoons. Airport transfers were hurried and no allowance made for elderly people wheeling their baggage to the buses. Excursion transfers were faultless provided they were booked. Inside the hotel's complex, staff are all willing to help and serve. The medical service was second to none. You really do need water shoes on the beach and in the sea. The coral is very hard on the feet. The fish on an in-tide are stunning particularly around the jetty and a waterproof camera is highly recommended when snorkelling. Check out the EasyDiver practise sessions in the big pool noon every day which prepared us all to go out and dive 1:1 in the sea. Absolutely brilliant experience and the staff are just amazing even our 4 year old got to snorkel.Thank you Grand Plaza.

Room Tip: All rooms have a veranda except the ground floor which have a patio therefore you will need to lock your patio door when your out of the room.
  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank 3107ValliT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
the m, Manager at Sharm Grand Plaza, responded to this reviewResponded 4 September 2014

Dear 3107ValliT
We much appreciate your comments and feed back about hotel food, rooms, cleanliness, and staff manners and also all recommendations made by your side in your review. It is our hotel aim and to gain our guest satisfaction and loyalty at all the time.
We will be more than glad to welcome you again in the hotel and we will do our best to exceed your expectation always
Thank you
The Management

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Reviewed 15 August 2014

This is the third visit we have had to this hotel and on the whole it was fantastic we had a great time and took friends with us this time so as a party of 10 they looked after us well, as our friends were first timers they also intend to return. In the main there have been many improvements since last year especially the food though this was 100% better and we all agreed, the staff were as great as ever and I would like to make a special mention to effat in the main restaurant who has looked after us twice now and we have become very good friends his service was second to none and he looked after the kids so much, I just hope he gets to go home to visit his own family very soon! and also the manager Abdul who also went out of his way to ensure we were happy. I feel the entertainment team however need to be worked on although the entertainment was the same as last year the entertainers were no where near as good, they didn't capture the audience sadly, last year you couldn't help but be involved but this years team didn't seem to want to be there which was disappointing. we also had a lot of trouble with towels going missing but to fair management always sorted it but it was a niggle we could have done without. We stayed in tiran block which is central in the complex and our cleaner was fantastic.
My last point is about a trip we went on which was amazing, we were dubious as you hear many sales pitches but Marco form Sokar safari kept his word and we went on the most amazing trip we have ever been on! He promised a private trip for our party on the dune buggies,quads and camels and that's what we got it was well worth the money we all really enjoyed I would recommend his trips to anyone they were totally safe and helmets were available upon request and it was also very reasonable for what we did all 6 kids and 4 adults had a fantastic time,I would certainly do this trip again but only with prince Marco!!!
We will hopefully be back to the hotel for a fourth time and we look forward to even more improvements thank you grand sharm plaza.

Room Tip: Tiran is central
  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
5  Thank Teresa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
the m, Manager at Sharm Grand Plaza, responded to this reviewResponded 17 August 2014

Dear Teresa W,
Thank you for choosing Sharm Grand Plaza for your latest stay in Sharm El Sheikh and for sharing your feedback. It is a great pleasure to know that we are on the right track to gain our guests’ satisfaction and loyalty
Your positive comments are taken into our consideration and future planning
We will be looking forward to welcoming you again at Sharm Grand Plaza Resort and we will do our best always to exceed your expectations
Thank you
The Management

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Reviewed 14 August 2014

We have just returned from holiday at weekend , overall it was an enjoyable stay the hotel is huge with many pools and a seafront location with a private beach and jetty which was absolutely fabulous for snorkelling ,our room was huge we were 2adults and 2 teens. There were 2 king size beds and 2. Sofa beds. Plenty of room ,about 4 English movie channels on tv wich was great,rooms were really clean and cleaned daily ,we stayed in teran blocks of rooms which in my opinion are the best ,nice and central for pools ,sea and dining room lovely views too ,the hotel puts a free bus on to soho square wich is a great evening out or aa trip to Nama bay Is also good if u want shopping. ,we went to beach/foam party. It was good. With a fabulous fire show. Unfortunately the hotel charges for this. £10.00 pp. .the food at hotel I would say was ok you could always find something. ,the selection of fresh breads was fab ,but I thought the food around pool areas wasn't up to much always chips and hotdogs or fish with a little selection of salad .there isn't much entertainment on evenings plenty going on during day around pool area .they let us keep room on until 4 on leaving day which was a big help at no extra charge .overall I would stay again it was a lovely very big hotel with great security. But Internet connection was non existent unless u buy a card at reception £6 for 75 mins we used to go to beach beside rixos hotel next door and get there connection ,if you like to use social networking this could be a problem .i must also mention air con it's the best I've ever had in any hotel I've stayed and u will definitely need it as it was 40-45 ,it went off we reported it and it was back on within hr .

Room Tip: Tiran is the most central to pools,beach and dining if you have the option to stay in this block you will have a pool and sea view .
  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
4  Thank Elleden114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
the m, Manager at Sharm Grand Plaza, responded to this reviewResponded 17 August 2014

Dear Elleden114,
Thank you for your review of your recent stay with us at Sharm Grand Plaza resort . We always like to know that our hotel standards and services are lived up to our guest expectations. Your comments will be taken into our consideration and action as well. We are delighted that you enjoyed the hotel Facilities and very happy to know that you could feel happy in our sunny country.It has been for our pleasure to welcome you and we look forward to seeing you again in the nearest future
Best regards
The Management

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Reviewed 13 August 2014

We stayed here from 26th july - 2 aug in room 1112, ground floor next to the restaurant. Room was very spacious with two queen beds, cleaned every day by Ahmed who was extremely friendly and good at his job; also had a complimentary bottle of water in our room everyday. Animation team were extremely friendly and were never too pushy, providing us with activities to take part in all day, big thanks to kelly, claire and dylan who were our favourites. Also, thank you to Zara who was very friendly and helpful as she extended our room to a late check out free of charge as we had a late flight. Constant snacks all day at the luna bar and good place for drinks in the evening. Lovely hotel, plenty to do, right on the beach, excellent holiday. Rosie & Chris

Room Tip: Sea view rooms looked very nice.
  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Chris Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
the m, Manager at Sharm Grand Plaza, responded to this reviewResponded 4 September 2014

Dear Chris Y
We much appreciate your comments and feed back about hotel food, rooms, cleanliness, and staff manners and also all recommendations made by your side in your review. It is our hotel aim and to gain our guest satisfaction and loyalty at all the time.
We will be more than glad to welcome you again in the hotel and we will do our best to exceed your expectation always
Thank you
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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