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Traveller rating
2,266
125
29
12
24
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All reviews special thanks turquoise restaurant aqua park rixy club sharm el golf car entertainment team open buffet main restaurant wonderful vacation family vacation kids area f b front office big thanks visit sharm amazing hotel
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Reviewed 12 April 2019

My wife Sylvia and her girlfriend were on 12 days holiday after I was with her at Rixos premium Seagate a few months ago. we want to thank you all for the amazing wonderful time at Rixos Premium Seagate, thank you for your hospitality and warm welcome. The superior and tasty restaurants, entertainment team and staff. Soon we meet again! Best regards Frank and Sylvia.

Room tip: take a room with pool or sea view
Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Service
3  Thank D4905GPfrankv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosSeagateM, GuestRelation at Rixos Premium Seagate, responded to this reviewResponded 13 April 2019

Dear Mr.Frank and Mrs.Sylvia

Sunny greetings from Rixos Premium Seagate!

All Rixos Premium Seagate Team and Management are very grateful for your detailed feedback about vacation at Rixos Premium Seagate.

Thank you for all your comments as they are so much important for us!

We look forward to welcoming you as soon as possible.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2019 via mobile

This was our second time in this lovely hotel and this time we came with another couple that never been to Egypt before. We were all very satisfied with service, drinks and food. One thing that could be improved is the sun loungers, they are not super comfortable. I was especially impressed by the selection of alcohol in the lobby bar, i don't think they have much local alcohol it is all well known international brands. There were like 12 different whiskeys and 8 cognac, including Johnny Walker blue label and Hennessy xo as a part of the all inclusive.
We dined in all the special restaurants and they are all very good, but the Lebanese was not for our taste.
We tried the new aqua park and it was a lot of fun.
This hotel is by far the best we have been to, and we hope to return.

Date of stay: April 2019
Trip type: Travelled as a couple
1  Thank Carsten j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosSeagateM, GuestRelation at Rixos Premium Seagate, responded to this reviewResponded 13 April 2019

Dear Valued Guest!

Sunny greetings from Rixos Premium Seagate!

All Rixos Premium Seagate Team and Management are very grateful for your detailed feedback about vacation at Rixos Premium Seagate.

Thank you for all your comments as they are so much important for us!

We look forward to welcoming you as soon as possible.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2019

We have visited this hotel several times (before and after it was repositioned as premium last year) and though there are several things we really like about this hotel - the food is excellent (compliments to the team of chefs), the territory is beautiful and well-maintained, the rooms are big enough and still fresh (we faced a small issue with the water in the toilet, but it was fixed), the main restaurant works fine when the manager Ibrahim is on duty; every time we also faced the same issues, therefore I decided to point them out. The animation team and animation in general is nothing spectacular (how many 'Arabian nights' you can organize, high time to change this show as well as similar ones to something more interesting!), the guest relations need big time improvement - they never exchange information between each other (or at least pretend that is the case), they don't know if you are a frequent guest or not (we haven't got the complimentary plate of fruits as returning guest in our room nor any other compliments), they don't offer anything for your birthday apart from a cake and only after reminding them 5 times (in Turkey for instance we were treated like kings)...Taking into consideration the fact that they recently increased prices when adding premium to their name without actually apart from the aqua park - I wonder if the hotel is worth the money anymore...

Date of stay: October 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
5  Thank Wolfchild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosSeagateM, GuestRelation at Rixos Premium Seagate, responded to this reviewResponded 13 April 2019

Dear Valued Guests,

Sunny greetings from Rixos Premium Seagate!

Thank you very much for taking the time to write about your experience at our property.
We are very grateful for the comments that we receive from our guests as it definitely helps us to enhance our services.
We sincerely look forward to the opportunity of welcoming You back to the Resort for providing impeccable service in order to make sure it meets your all expectations.

Kindest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2019 via mobile

We’ve spent a lovely time here, enjoying the pools, the great food and the attentive service. I would totally recommend People’s restaurant and the Lebanese a la carte restaurant. I have experienced some great massages at Anjana, so do not miss it (Tatiana was my favorite). Also, take the boat trip and the diving experience with Pyramids - we’ve had a great day with them. I would come back for sure. :)

Date of stay: March 2019
Trip type: Travelled as a couple
4  Thank SmileAndShine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosSeagateM, GuestRelation at Rixos Premium Seagate, responded to this reviewResponded 13 April 2019

Dear Valued Guests!

Sunny greetings from Rixos Premium Seagate!

All Rixos Premium Seagate Team and Management is very thankful for Your kind feedback about recent stay with us.

Thank you for complimenting our property and for having chosen it for vacation!

We are already looking forward to welcoming You as soonest.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2019

My family Had a splendid trip in March at The Rixos Premium Seagate Resort. We received excellent service from the moment of check in, till departure. The resort is huge but there are shuttles/ carts always timeous at collection points to ensure that one does not wait longer than 5 minutes to get to another part of resort.
The Corel reef at Rixos offers the guest the ability to snorkel & appreciate the beauty of the red sea. The hotel supplies Snorkels & mask so really no need to carry these, even though I did.
The Aquapark linked to Rixos had recently opened and my family added MORE WATER FUN to our experience. An Aquapark shuttle transports you across the road to the park where Lunch & Towels are also provided by the Restaurant at the Aquapark- an extension of the hotel so Very convenient.
The staff are always willing to assist and our rooms at the Resort building 18 was maintained by a very hospitable and efficient Mr Mohammed.
We were met by the most amazing staff at the Turquoise restaurant who always made my family feel comfortable during the Breakfasts and dinner, ensuring efficient service at all times. We thank Mr Mohammed Abdu, ELSaid Ebrahim, Eid Ali, Mohammed El Sayed, Islam Ebrahim Salama and Mr Mahmoud Abdul Fatah who were an amazing team of waiters. The Buffets offered by the Restaurant has a huge variety meeting everybody's tastebud requirements. The Bakery is amazing providing Pizzas and baked delicacies while you watch.-Wow.

Thank you and we hope to Visit again.

Date of stay: March 2019
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank _salima_mahomed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosSeagateM, GuestRelation at Rixos Premium Seagate, responded to this reviewResponded 8 April 2019

Dear Ms. Salima

Sunny greetings from Rixos Premium Seagate!

All Rixos Premium Seagate Team and Management are very grateful for your detailed feedback about vacation at Rixos Premium Seagate.

Thank you for all your comments as they are so much important for us!

We look forward to welcoming you as soon as possible.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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