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“Amazing customer Service and true customer delight!”

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Goa Marriott Resort & Spa
Ranked #1 of 48 Hotels in Panjim
Certificate of Excellence
Reviewed 8 June 2014

Me and my wife had booked the Goa Marriot to celebrate our anniversary and the experience that we had was simple awesome. To start with the property, it is situated on the waterfront of the river that flows into the sea with a clear view of the sea. They kinda have a private beach on the larger Miramar beach ( I say kinda since in Goa, there isn't a private beach concept in Goa and each hotel maintains a part of the beach). The rooms are really nice ( you can go for a harbor bay room in case you would wanna enjoy the sea view)..they are actually nicer than the way they have been shown on the Marriott website. The lobby has a wonderful view and its nice and relaxing to sit in the lobby and have a drink or two. The pool is nice and you can have a good time at the pool which has a bar as well in case you may want to have few drinks while you are in the pool. The food at the hotel was just awesome and the Chef ( Munish Agarwal ) from the Terrace and Pool Cafe would everyday go around the restaurant and ask if the customers liked the food and offered something new each day which the kitchen was working upon each day (at breakfast). The pool side restaurant (Simply Grills) has a real nice ambience with the pool and the sea on each side. The hotel arranged for a candle night anniversary dinner at the pool side restaurant and as an exception ensured that we have access to menu from the other restaurant as well which had a broader spread of vegetarian food. We didn't try the cake shop however it must be pretty good since the hotel presented us with a complimentary anniversary cake along with wine when we checked in. The most distinguishing feature of the hotel is its customer friendly staff. Right from assisting us find good deals to book our rooms until our checkout, the hotel displayed the highest standards of hospitality. We were helped by Sheerana in the booking process and were helped by Yamini in the check in /checkout process and ensured that all our needs were catered to. The Manager Elizabeth and Randal were always at the reception talking to customers and making sure that everyone was comfortable. I was quite amazed with the energy Elizabeth showed in being proactive and reaching out to customers. We were met by the hotel General Manager Alex as well and she also made sure that we were comfortable and asked for any feedback that we may had for them. All the staff at the Pool side café where breakfast is being served were very courteous ..Vinayak, and Azim mainly served us and they did a small cheesecake for us on our checkout date. In the end I would only say that in this age of hotel industry ..its not enough to satisfy your customers, you need to delight them..and the guys at the Marriott did that pretty well.. Being a Marriott member does come with some additional benefits like discounts on food etc. however I was still having second thoughts when we were deciding the hotel etc. since I had not been to Goa Mariott ever however I am glad we made a good decision and not to mention the airport transfers which were seamless as well. Thank you Marriott for another wonderful stay!

Room Tip: Go for a harbor room if you want a view of the water however the park side room are good aswell the...
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  • Stayed: May 2014, travelled as a couple
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Thank Mudit2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoaMarriottResortSpa, General Manager at Goa Marriott Resort & Spa, responded to this reviewResponded 10 June 2014

Dear Guest,

Greetings from the Goa Marriott Resort and Spa!

It was indeed a pleasure meeting you and your wonderful wife ! I would like to thank you for spending valuable time for such a wonderful detailed review. We are glad that you were able to unwind and relax. Our sincerely gratitude for your recommendation about the location, rooms, pool bar and the food. Our entire team strives to ensure that all our guests have a memorable and hassle free stay. Our staff in their spirit to serve are thrilled with your review. Our sincere gratitude for your recommendation of our services on Trip advisor. Feedback like these only boost us to go above and beyond to make each and every guest’s stay a memorable one. We are glad you were able to take back happy memories with you. We look forward to having you back with us for yet another pleasant stay in the near future. My best wishes for many more anniversaries to come your way!

Warm Regards,
Ranju Alex,
General Manager,
Goa Marriott Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,281 - 1,287 of 2,174 reviews

Reviewed 7 June 2014 via mobile

Hi friends, visited the property for 3 nights 4 days 4th to 7th June
Stayed in the bay view room..
Location wise if u want to enjoy goa with family and kids ..dont look further....
But I can state a few pros like
Excellent location , sea view at its best,delecious multi cuisines food in all meals,staff very courteous. In house casino .very close to panjim city
Cons
no poolside attendant,
No active kids games conductor in the kids club,no celeing fan in the room,no karoke or DJ for families at the resort..
But overall a good experience.

Stayed: June 2014, travelled with family
Thank Khushalkm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoaMarriottResortSpa, General Manager at Goa Marriott Resort & Spa, responded to this reviewResponded 10 June 2014

Dear Guest,

Greetings from the Goa Marriott Resort and Spa!

At the onset we would like to thank you for taking valuable time out for this wonderful review. Our sincere gratitude for your impressive recommendation about the ambience, location, brilliant variety of food and excellent service. The staff in their spirit to serve are delighted with the review. However we sincerely apologise for being unable to meet your expectations in a few areas. We are glad you were able to unwind and had a memorable trip. We look forward to welcoming you back for yet another holiday.

Warm Regards,
Ranju Alex,
General Manager,
Goa Marriott Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014

Enjoy a lot staying at Marriott right from room to bkf to lunch to dinner everything was perfect upto mark. Chef were Nc they made what we say. I still don't forget the cookies and sandwiches. Would be happy to hv that cookies if that send me.

Room Tip: If u have kids select 2 nd flr
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  • Stayed: May 2014, travelled with family
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Thank Nikita D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoaMarriottResortSpa, General Manager at Goa Marriott Resort & Spa, responded to this reviewResponded 10 June 2014

Dear Guest,

Greetings from the Goa Marriott Resort and Spa!

We are truly thankful to you for writing this wonderful review. We are glad that you had a pleasant stay with us and enjoyed the food and our services. We are glad you had a memorable trip and we do hope to welcome you back in the near future.

Warm Regards,
Ranju Alex,
General Manager,
Goa Marriott Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

It was very comfortable stay at Goa Marriott. Very relaxing, easy, cool and cozy time. Sushegad!!! Good expensive food for lunch and dinner. I was expecting more accompaniments in food packets like paper plates,tissues and ketchups, with sandwiches or titbits. Complementary Breakfast was sumptuous and good spread. Rooms need to be more equipped with cutlery for fruits and drinks. Internet connections should be free. There are many activities like gym, casino and spa, one can enjoy at Marriott. Very good courteous staff like Roshna, Ashley and Chortem who are ready to help at any time. I ENJOYED THE STAY!!!

  • Stayed: June 2014, travelled with family
    • Value
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Review collected in partnership with Cleartrip
Thank RRRMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoaMarriottResortSpa, General Manager at Goa Marriott Resort & Spa, responded to this reviewResponded 7 June 2014

Dear Guest

Greetings from the Goa Marriott Resort and Spa!

At the outset, the entire team would like to thank you for spending valuable time, for such a wonderful detailed review. The staff, in their spirit to serve are delighted that their services and hospitality have made your stay such a memorable one . However, we sincerely apologise for being unable to meet your expectations in a few areas, and we have noted your feedback regarding the same. We look forward to welcoming you, again in future for yet another enjoyable holiday!

Warm regards,
Ranju Alex,
General Manager,
Goa Marriott Resort & Spa

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Reviewed 5 June 2014

had been there many years back with my gang of boys.
they have a very impressive range of breakfast.
the best thing to do here is to laze in the swimming pool.
we had a real memorable time here.
rooms are also spacious.

  • Stayed: July 2013, travelled with friends
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Thank dharmishmehta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoaMarriottResortSpa, General Manager at Goa Marriott Resort & Spa, responded to this reviewResponded 6 June 2014

Dear Guest,

Greetings from the Goa Marriott Resort and Spa!

Thank you for taking valuable time out for such a wonderful feedback. The staff, in their spirit to serve, are delighted that their services and hospitality have made your stay such a memorable one. We look forward to welcoming you back to another beautiful holiday.

Warm Regards,
Ranju Alex,
General Manager,
Goa Marriott Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

Great place if if want to relax and rejuvenate, catch up on your reading and visit the city of Panaji and North Goa. There are cabs near Mandovi hotel or bikes just a 2 minute walk away from the hotel that you can hire.

The hotel itself offers a fantastic buffet breakfast and great pool a well-equipped gym and spa and a large sized children's room.

Room Tip: All rooms are good.
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  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank pepperedcorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoaMarriottResortSpa, General Manager at Goa Marriott Resort & Spa, responded to this reviewResponded 5 June 2014

Dear Guest,

Greetings from the Goa Marriott Resort and Spa!

Thank you for your wonderful words! We are glad you enjoyed our property, and were able to unwind and relax. The staff in their spirit to serve are delighted with your feedback, especially your compliments about our food and facilities. We look forward to welcoming you back to another memorable holiday.

Warm Regards,
Ranju Alex,
General Manager,
Goa Marriott Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014 via mobile

We reached here on June 1nd. We were welcomed by the front desk with a sea shell garland. We were promptly escorted to our room and the initial raga was quiet swift. On our way to the hotel room we saw a view I can never forget. The poolside and sea. Well done Marriott. The room was awesome too and was well set. I was confused as to stay in the hotel room or get out to see Goa. As the front desk knew it was my birthday that day, I received a cake and a wine bottle that was special and very personalized. We went out to have breakfast which is complementary and we were a lil late for it. Still we could manage to pull off a decent breakfast. Next morning the head chef walked up to us and said sorry they had to wrap up yesterday. He knew we were late yesterday, that made us feel very special. Every customer is being personally looked after. This lady at the front desk named Elizabeth was awesome and helpful. He helped us checkout with grace and also welcomed us back if we ever come back to Goa. I now know the money you spend here is all worth it. If you are ready for a great Goa experience make sure you stay here.

Stayed: June 2014, travelled with friends
Thank Vaibhavpatell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoaMarriottResortSpa, General Manager at Goa Marriott Resort & Spa, responded to this reviewResponded 7 June 2014

Dear Guest

Greetings from the Goa Marriott Resort and Spa!

At the outset, we thank you for your precious time penning down this wonderful feedback. From the stunning view ,the shell garland arrival, awesome room, to feeling special on your birthday and our personalized service. Our entire team strives to ensure that all our guests have a memorable and hassle free stay. We are so glad that you were able to unwind and relax .! The staff in their spirit to serve are delighted with this review. We look forward to welcoming you back and pampering you again.

Warm regards,
Ranju Alex,
General Manager,
Goa Marriott Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Goa Marriott Resort & Spa

Address: Post Box No. 64 | Miramar, Panaji - Goa, Panjim 403001, India
Region: India > Goa > North Goa District > Panjim
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Panjim
#1 Luxury Hotel in Panjim
#1 Romantic Hotel in Panjim
#1 Family Hotel in Panjim
#2 Business Hotel in Panjim
Price Range: £147 - £368 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Goa Marriott Resort & Spa 5*
Number of rooms: 180
Official Description (provided by the hotel):
With a stunning sea-view and glorious sunsets, Goa Marriott Resort & Spa is the ideal destination for a stay in the land of sun and sand. Located at the edge of Miramar Beach, our hotel in North Goa, India is perfect for a truly relaxing vacation. This charming luxury resort boasts dining facilities that include a revolutionary transition lounge, outdoor dining at our specialty barbeque restaurant, Wan Hao – Pan Asian cuisine, and a 24-hour Coffee Shop and in-room dining. Guests can benefit from the on site world renowned Quan spa and a well equipped fitness centre. Besides an exciting mix of fine dining and leisure activities, Goa Marriott Resort & Spa also provides easy access to bustling Panaji, the capital city of Goa, rich in its history and cultural heritage. ... more   less 
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Also Known As:
Goa Marriott Hotel Panaji
Goa Marriott Resort And Spa
Marriott Goa Hotel
Marriott Panaji
Panaji Marriott
Marriott Goa Resort
Goa Marriott Resort & Spa Panjim

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