To start with Check-In its a little sloppy and quite slow. The staff was not very happy that we came at least I felt so. There was no smile no warm greeting.
I was there with my family, and my inlaws as well as my brother in law. I specifically preferred this hotel as they have all room with a nice spacious sitting room , a sofabed and a partitioned bedroom. My Inlaws and BIL were sharing the room.
Had reach late evening so after a early dinner at a beach shack went of to sleep early, middle of night I hear hammering sound, was too exhausted so did not bother next day I come to know it was from my inlaws room because the convertible sofa bed broke and they were repairing it!! Now the moving space is limited as they had fixed it with a nail and you cannot close it. I asked my BIL to share room with us, I just tried the sofabed and the front portion just came in my hand ... that was a horror. Again the staff says temporary fix. After 2 visits to reception no one turns up and then when I go the 3rd time the guy says and these were is words "Cant do anything, please change the room" What the Heck.... no sorry nothing? in the new room which was in another block the same issue with sofa bed...
Ok excused may be a bad lot... but atleast feel sorry for your customers.
Food... the breakfast spread was quite limited and worst every time you have to wait for 15 mins for the item to replenish. Only one person coordinating. It was very frustrating to wait for the items to arrive. You ask for Puri it comes after 15 mins and by that time you are waiting for something else too.
Check out again extremely inefficient. While checking I had already paid my room rate... after 15 mins of struggle the lady at desk hands a invoice of 10K to my BIL as they were leaving a day early. He was about to pay as he did not know regarding the booking and room rates but good for me I was there to check. I see the invoice and on asking they say its the room rate!! I tell them that I have already paid and then after some calls the lady tells me oh we forgot to update it... WHAT!!! you generate a receipt of 31K and your system does not record it! Well after another 10 mins I just asked her to shift any additional charges to my room as they were figuring out what to do.
Last but not the least... very ugly stench near the pool, reception and just outside the restaurant.
An yes I cannot forget the pool caretaker. I believe he was the best person in the hotel. Very warm, always smiling and made people and children very comfortable.
Give the hotel 3 star for over all property and giving a benefit that this is their 1st year
- Official Description (provided by the hotel):
- Deltin suites is an all season’s hotel, Hotel for every traveler! Whether you are on travel for business or pleasure, you will appreciate our efforts to offer you 84 guest rooms including 20 suites and 2 penthouse suites. All the rooms are designed keeping guest comfort in mind and are yet contemporary & spacious. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Travel Republic (UK), Ebookers, Priceline, Hotels.com, TripOnline SA, 5viajes2012 S.L., Evoline ltd and Cancelon so you can book your Deltin Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Deltin Suites Goa/Panjim