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“Fantastic find...will definitely go back.” 5 of 5 bubbles
Review of Mystique Heights, Panjim

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Mystique Heights, Panjim
Ranked #6 of 48 Hotels in Panjim
Certificate of Excellence
1 review
“Fantastic find...will definitely go back.”
5 of 5 bubbles Reviewed 16 July 2014

We had a wonderful stay at Justa Panjim and will definitely be back. I wanted to recognize the following staff members who I was really impressed with, first and foremost Johann at the front desk who went out of his way to make sure we are comfortable and offered valuable suggestions on how we should spend our time in Goa, he was always smiling and could be depended on to fulfill every request we made- Thanks Johann. We also had a very good experience with Sandesh in the restaurant, Seville at the front desk, Din Bandhu the duty manager and Aneesh Mohammmed who I believe all these folks report to.
The chef in Justa's restaurant is really talented, the food was awesome and reasonably priced.
Justa has managed to recruit and retain such an amiable, eager to please and excellent team. Kudos to the staff and management at Justa- we are your fans. Keep up the good work.

Room Tip: Our corner room with a view of the two large ponds was wonderful.
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mathew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
juSTaTheResidence, General Manager at Mystique Heights, Panjim, responded to this review, 25 July 2014
Dear Guest,

We are extremely glad to note that you felt the service provided by our staff members to be fantastic and also you liked out teams friendliness. We have conveyed your appreciation to Mr. Johann, Mr. Sandesh, Mr. Dinbandu, Mr. Siville & Mr. Aneesh and also to all our staff members who are highly motivated as their efforts are recognized and appreciated.

It is our foremost priority to ensure that every guest needs and requirement are looked upon as an opportunity to go extra mile and serve to exceed their expectation. We thank you once again and look forward to serve you as our esteemed guest at our hotels in the near future.

Yours Sincerely,

Narayan Rao
Head of Operations
jüSTa Hotels & Resorts
narayan.rao@justahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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304 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Bengaluru, India
1 review
4 of 5 bubbles Reviewed 14 July 2014

We ( 6 family members including children) stayed 3 nights. Great hospitality by the manager and staff made us comfortable. Our grandmother aged 63 was suffering from leg pain and she felt comfortable with the hospitality. Hotel staff arranged good taxi and taken more care . Due to taxi driver delay to pickup from Cruise (Dancing Boat) we stayed 25 minutes in rain, However after complaint hotel staff taken immediate action and forced the taxi to pick up. We liked the immediate action from hotel staff. Food was very nice and adjustable to all ages. My son liked very much. We feel the status like star hotel. Night dinner and breakfast was very nice. I booked this hotel based on the review and felt comfortable. I recommend to all tourists to have the experience without any hesitation.

Thanks
Shreedhar
14.07.14
Doha Qatar.

Room Tip: Make sure if you are 2 persons select corner with balcony which will give the best morning view. If...
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  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank shreedhar2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
juSTaTheResidence, General Manager at Mystique Heights, Panjim, responded to this review, 25 July 2014
Dear Guest,

We sincerely thank you for sparing time to write your experience in tripadvisor. It is indeed a pleasure to know that you found our hotel to be excellent, rooms to be comfortable and also liked the product and service provided to you by our team.

We have shared your appreciation with our staff members especially to Mr. Aneesh, who are highly motivated as their effort to make your stay along with your family has been achieved.

Your compliments are our greatest reward. It is our constant endeavor to make our guests feel special in every aspect and providing highest quality of service. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest.

Yours Sincerely,

Narayan Rao
Head of Operations
jüSTa Hotels & Resorts
narayan.rao@justahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 8 July 2014

Right from the security till the chef it was more like a family treatment than just being a guest. The staff , rooms and food is good . Rooms are bit small but worth the amount. the only problem is that its a business property but very difficult to get taxi /accessibility for the city unlike the other business properties . The location is not very favourable to get a cab for to and fro .

Room Tip: small rooms but comfortable for business trip
See more room tips
  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank js v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
juSTaTheResidence, General Manager at Mystique Heights, Panjim, responded to this review, 25 July 2014
Dear Guest,

We are extremely glad to have had the opportunity to serve you during your visit to juSTa Panjim Goa. It is indeed a pleasure to note that you liked our resort, rooms and service provided by our team. It is our pure intention to provide every guest an opportunity to experience beauty of the nature and get close contact with the serene place.

It is an honor to note that you have had a perfect relaxing holiday at our resort. Thank you so much for your kind words and recommendation. On behalf of the team at juSTa, we look forward to serve you again as our esteemed guest.

Yours Sincerely,

Narayan Rao
Head of Operations
jüSTa Hotels & Resorts
narayan.rao@justahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 7 July 2014

We came for the conference at Grand hyatt in Goa,but we stayed at justa panjim Goa.The great hospitality by the manager and the whole staff made us felt homely.We asked for urgent service at times like laundry,booking cab.We got it in no time ,in this Mr.Robin helped us alot directing ways in Goa,goodd restraunt,laundry,salon,cab booking.So,on service part,no complaints.

Thanks.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank montcena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
juSTaTheResidence, General Manager at Mystique Heights, Panjim, responded to this review, 25 July 2014
Dear Guest,

My team and I are truly honored to read such fantastic review. Thank you so much for sharing your experience in tripadvisor. We are happy to note that you found the service extended by our team to be good. Your appreciation has been conveyed to them especially to Mr. Aneesh & Mr. Robin.

We take this opportunity to thank you once again and On behalf of the team at jüSTa, we look forward to having the opportunity to be able to host you again at our Hotels & Resorts in the near future.

Yours Sincerely,

Narayan Rao
Head of Operations
jüSTa Hotels & Resorts
narayan.rao@justahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 6 July 2014 via mobile

We(a couple + 5 yr old son) stayed at this hotel from 28th June to 1st July. Booking was smooth on phone ( thanks Aneesh) & we got the room with balcony( excellent view of green fields). The hotel has a young team with all good intentions to care for customers. Good buffet breakfast & high on service orientation. This is the place to stay if you want in Panaji & go around ( bike or car) in North or South goa..regards, Varun

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Varun_Guptas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
juSTaTheResidence, General Manager at Mystique Heights, Panjim, responded to this review, 25 July 2014
Dear Guest,

We thank you for giving us opportunity to serve you and it is indeed an honor to note that you liked our hotel, food quality and the service provided by our staff members.

We are grateful for your appreciation of the services provided by the team. Indeed it has been our endeavor to offer excellent accommodation, food and warm and friendly service to all our guests I am delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you.

Our staff members are tremendously encouraged especially Mr. Aneesh, as their efforts are recognized and appreciated. We are delighted to note that juSTa will remain your choice of hotel on your future visits to Goa and we look forward to welcoming you back again.

Yours Sincerely,

Narayan Rao
Head of Operations
jüSTa Hotels & Resorts
narayan.rao@justahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 26 June 2014

I defenitely recommend people to go and stay here. Everything is just perfect. People are absolutely fantastic. Hospitality at its best. Strongly recommend people to go and stay here. Must try the buffet as well. Good the cost.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank esh N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
juSTaTheResidence, General Manager at Mystique Heights, Panjim, responded to this review, 30 June 2014
Dear Guest,

It was indeed a pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked our hotels, Quality of food served, and the service provided by our team members.

We thank you for sparing your precious time to write such positive words about our hotel in Tripadvisor. On behalf of our team at juSTa, we look forward for the delight of welcoming you back.

Yours Sincerely,

Narayan Rao
Head of Operations
jüSTa Hotels & Resorts
narayan.rao@justahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
1 review
5 of 5 bubbles Reviewed 26 June 2014

actually there was a technical error as we booked the hotel online but the solution they gave for it was awesome.they made us stay at a different hotel sandalwoods , the staff over there accompanied with us to the hotel arranged cab and picked up back in the morning. Felt more than home. extremely comfortable, very good service, perfect breakfast, nearby to miramar beach, the most awesome hotel ever.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lovelycute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
juSTaTheResidence, General Manager at Mystique Heights, Panjim, responded to this review, 30 June 2014
Dear Guest,

It was indeed a pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked our hotels, Quality of food served, and the service provided by our team members.

We thank you for sparing your precious time to write such positive words about our hotel in Tripadvisor. On behalf of our team at juSTa, we look forward for the delight of welcoming you back.

Yours Sincerely,

Narayan Rao
Head of Operations
jüSTa Hotels & Resorts
narayan.rao@justahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mystique Heights, Panjim

Property: Mystique Heights, Panjim
Address: off Marine Drive, Caranzalem, Ilhas, Panjim 403002, India (Formerly juSTa Panjim, Goa)
Region: India > Goa > Panjim
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Panjim
#4 Best Value Hotel in Panjim
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Mystique Heights, Panjim 3.5*
Number of rooms: 26
Official Description (provided by the hotel):
Welcome to Mystique Heights, a quaint 26 room Small Luxury Hotel located in one of the most sought after neighbourhoods in Caranzalem, just a few meters from the beach. The hotel is designed to offer a contemporary luxury experience for business & leisure traveller. Its proximity to Dona Paula Jetty, Miramar beach & Panjim makes it an ideal holiday address when you are travelling to Goa. Hotel's unique interiors, chic ambience & personalised service make it a trendsetter. It's an eclectic blend of traditional architecture & contemporary amenities. Service design at the hotel truly reflects rich culture of Goa with an amalgamation of Indian & Portuguese values. ... more   less 
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Also Known As:
Mystique Heights, Panjim Goa

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