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“Bussiness or leisure, this is the best hotel in the capital city”

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Country Inn & Suites By Carlson - Goa Panjim
Ranked #16 of 48 Hotels in Panjim
Reviewed 19 July 2014 via mobile

We have stayed in many hotels & resorts in this region but this time we wanted to try something new, thus we came across this beautiful hotel " country inn & suites by Carlson" in Panjim. This is a newest property in the town and extremely affordable, and yes they have kept their brand standard very well maintained.

I actually wanted to thank the in-house reservation guy ( Mr. Tanveer) hope I got his name right. He helped us in lots of ways, from getting a rock bottom rate to early check in & yes a surprise upgrade too. We would also want to mention Mr. Akshay and ms. Malika from reception team, they have helped us by going out of the way to make our stay memorable.

And the best part is their new rooftop restaurant, this is the place where I have fallen in luv with grills, yes folks they have the most amazing grills in the town and great view of river mandovi. One should definitely try their biryani, a good size portion with easy on pocket prices.

Thank buddy hope to return very soon with family and a sure recommendation to all who are travelling to goa, for great stay and excellent food
Cheers guy

Stayed: July 2014, travelled with friends
1  Thank supertahirkhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cis P, Front Office Manager at Country Inn & Suites By Carlson - Goa Panjim, responded to this reviewResponded 8 August 2014

Dear Mr. Khan,

Thank you for taking the time to write about Country Inn & Suites, Goa, Panjim.

We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,
Gagan Sharma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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335 - 341 of 389 reviews

Reviewed 14 July 2014

Let me start with perhaps the only two good things - location and the buffet breakfast. The rest, RIP.

Firstly, it was a task in itself to locate the place as not many people were familiar with the place. The cabbie didn’t know it either. Upon reaching the gate, interestingly there was no IN and OUT boards on the gates and it was pouring cats and dogs. We were redirected to get in from the other gate, having come in,the x-ray scanner wasn’t working it was just a show stuff :) (most hotels are that way :) )

The room that we got was on the 5th floor, it was infested with mosquitos we thought of having a cup of tea, the kettle was stinking (perhaps someone boiled a fish in it ?? ) we called the housekeeping and they brought one more which was also smelly but less smelly. We returned that too, then there comes one more but this one was really smelling of strong cleaning soap!!

The next day, on coming in, the same issue with the gate, since we were driving ourself, today apparently the in and out gate changed !! how ridiculous can that be! . It continued pouring, basic stuff like a bedroom slipper with freezing marble !!

A 3 star property and this hotel has just parking for about 6 cars !! Coupled with inexperienced staff, this truly didn't live up anywhere close to our expectations. The three nights and four days tahat we stayed, just not even one day was there HOT WATER! as basic as this. Everyday there were excuses. The first day we presumed, there would be a issue with solar, we checked with front office who said we will fix never managed to fix. The shower panel was broken which was fixed by the housekeeping but wondering how that gets beyond their notice before check in.

Two nights later, since I couldn't bear the cold water anymore, kept reminding the Duty Manager (Abhishek) who agreed to change our room to a jr.Suite, but this wasn't much different w.r.t hot water, besides the bathroom in this Jr.suite was really claustrophobic and really small. It had a wired accumulation of moisture and water leak everywhere including the main door of the room !!

The buffet breakfast was good, but way too crowded, their banquet crowd comes down for breakfast and there is not a single place to sit and it becomes so noisy, three straight days in a row. No wonder they sell their room so dirt cheap !! The team is highly inexperienced, they so much dont even serve water when you are seated! Not once did they do that and we had to ask every single day !

Room Tip: considering the disaster with the Jr.Sutie which was smelly, you could still do with 501 :)
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Mohan-cache
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cis P, Front Office Manager at Country Inn & Suites By Carlson - Goa Panjim, responded to this reviewResponded 27 July 2014

Dear Guest,

Thank you for taking the time to write your valuable feedback.

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.


Sincerely,

Gagan Sharma

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Reviewed 12 July 2014

For casino lovers, this hotel is absolutely perfectly located at a 5 min walk from the off shore casinos. It's a no frills hotel but comfortable and pleasant. The breakfast buffet is lavish like any other Carlson hotel. Staff is courteous n helpful. Overall a good choice.

Room Tip: Some rooms have columns, avoid those.
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  • Stayed: March 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Shruti_lsr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cis P, Front Office Manager at Country Inn & Suites By Carlson - Goa Panjim, responded to this reviewResponded 27 July 2014

Dear Guest,

Thank you for taking the time to write your valuable feedback.

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.


Sincerely,

Gagan Sharma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

Location advantage at Panjim makes it a good option. The rooms are good. Clean and well maintained. Hosts a good buffet in the morning. Well connected across Goa. If you are on a holiday and plan to try the boat cruise, this is a walk from the Mandovi river- boating point.

Has a clean pool on its 8-th floor in addition to a fitness centre.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank sushilkmenon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cis P, Front Office Manager at Country Inn & Suites By Carlson - Goa Panjim, responded to this reviewResponded 10 July 2014

Dear Mr. Menon,

Namaskar!!

Thank you for taking the time to write your valuable feedback on TripAdvisor. We are thrilled to see that you enjoyed your time at the hotel.

You liked Location advantage at Panjim which makes it a good option. You found The rooms are good, Clean and well maintained. Hosts a good buffet in the morning. Well connected across Goa.

We thank you on your feedback as "If you are on a holiday and plan to try the boat cruise, this is a walk from the Mandovi river- boating point.Has a clean pool on its 8-th floor in addition to a fitness centre."

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Gagan Sharma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

Had a very good experience staying at this hotel. We reached the hotel atleast two hours prior to the standard check in, but the front desk let us in without any hassle. The rooms are impeccably clean and organised.

The best part about this hotel is its location. Located at a walking distance from all major attractions at Panjim, the city center.

We also enjoyed at the pool located at the roof top. The hotel also has complementary steam bath.

The breakfast spread was quite elaborate and good.

This place is definitely value for money and would strongly recommend it to others. Keep up the good work guys!!

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Rahulchakraborty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cis P, Front Office Manager at Country Inn & Suites By Carlson - Goa Panjim, responded to this reviewResponded 10 July 2014

Dear Mr. Chakraborty,

Namaskar!!

Thank you for taking the time and give your valuable feedback on TripAdvisor.

We are thrilled to see that you enjoyed your time at the hotel. You had a very good experience staying at the hotel. You reached the hotel atleast two hours prior to the standard check in time, but the front desk let you in without any hassle. You found rooms are impeccably clean and organised.

We thank you that you liked the location of the hotel and at a walking distance from all major attractions at Panjim, the city center.

We appreciate that you enjoyed the pool located at the roof top, and used complementary steam bath. Thanks for such a feedback as "The breakfast spread was quite elaborate and good. This place is definitely value for money and would strongly recommend it to others. Keep up the good work guys!! "

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Gagan Sharma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2014

I booked the hotel for 2 nights but had to cancel my trip to Goa for some reasons. As per the reservation confirmation, I were to be charged for 1 night unless I cancel the reservation 3 days in advance. If I did not cancel the reservation at all then I were to be charged for both nights.

I called to hotel to cancel the reservation 2 days before the check-in date. As requested by staff, I sent an email to hotel 2 days before check-in date to cancel the reservation. I did not get any response for the email. I called the hotel few times and every time I was told that someone would call me in next few hours to confirm cancellation. No one called, and I had to keep following for cancellation.

Later I was told that I as I did not cancel the reservation until the chek-in date, I would be charged for both nights. I did not expect so much of efforts and time for one simple transaction. I expected better from country inn.

I would not recommend this hotel to anyone.

  • Stayed: June 2014, travelled with family
    • Value
    • Service
Thank Gaurav G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cis P, Front Office Manager at Country Inn & Suites By Carlson - Goa Panjim, responded to this reviewResponded 10 July 2014

Dear Mr. Gaurav,

Namaskar!!

Thank you for taking the time to write your valuable feedback on TripAdvisor.
On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience. It was addressed with our team, and I am sure that you got your refund back. We assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.


Sincerely,

Gagan Sharma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

We were in Goa for 2 days (budget stay) but we had no place to stay.. we searched many budget places in and around Panjim but even the shady places were charging a bomb during the off season. Then we went to Country Inn only to check the prices for a room knowing well that we will not be able to afford it.

Let me tell you, we were blown away by the dirt cheap prices they offered us. The room rent offered by Country Inn, including breakfast and without any bargaining, was equal to the room rent of various other budget places that we looked and it was even cheaper than the badly maintained Ginger hotel.

The staff was more than polite and welcoming. The rooms were small but very practical and well maintained. The central air conditioning was quite efficient which made the stay very comfortable. All the facilities claimed on their website were available including the mini bar in room, various types of cushions and mattresses on request, free (high speed) internet through wifi.

The breakfast menu was amazing and the food was tasty. We never had the opportunity to be present for the lunch/dinner however in the 'round the clock' menu, the Biryani was worth having. The cocktails were amazing and the prices of alcohol were comparable to any standard restaurant of Goa (read cheap).

Probably due to the off season the prices were so low. But whatever the case, we loved our stay of 2 days with Country Inn and we were actually blown away by the dirt cheap prices, courtesy of staff, free gift box of muffins and the over all ambience of the Hotel. Will definately visit this place again.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Samanvya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cis P, Front Office Manager at Country Inn & Suites By Carlson - Goa Panjim, responded to this reviewResponded 24 June 2014

Dear Guest,

Thank you for taking the time to write on Trip Advisor.

On behalf of our entire staff at Country Inns & Suites we thank you for your valuable feedback.

We appreciate the feedback and will look forward to welcome you back at Country Inn & Suites by Carlson, Goa, Panjim.


Sincerely,

Gagan Sharma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson - Goa Panjim

Address: Plot no 31, EDC Patto Plaza, Panjim 403001, India
Region: India > Goa > North Goa District > Panjim
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Panjim
#8 Luxury Hotel in Panjim
Price Range: £50 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Country Inn & Suites By Carlson - Goa Panjim 4*
Number of rooms: 62
Reservation Options:
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Country Inn & Suites By Carlson - Goa Panjim

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