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“Great hotel in the business district of Panjim”

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Country Inn & Suites By Carlson - Goa Panjim
Ranked #14 of 47 Hotels in Panjim
Reviewed 31 July 2014

Very nice hotel with well appointed rooms. Hotel staff was courteous and very helpful. They were almost eager to please us. The hotel is located at the heart of the business district of Panjim. Since we were on a leisure trip, we wanted to go to the downtown area for a dinner. This was a long walk. This was the only drawback of this hotel. Otherwise, it is a very nice hotel. I think the restaurant staff deserve special mention. They made our trip memorable.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
1  Thank siladityar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cis P, Front Office Manager at Country Inn & Suites By Carlson - Goa Panjim, responded to this reviewResponded 8 August 2014

Dear Guest,

Thank you for taking the time to write about our services and Hotel.

We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,
Gagan Sharma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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354 - 360 of 412 reviews

Reviewed 26 July 2014

Good location. Good Service and Room facilities in line with Business travelers requirement. Other facilities like gymnasium, swimming pool available.The staff of the hotel was courteous and helpful. Would recommend to business travelers and Family.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank Amresh P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cis P, Front Office Manager at Country Inn & Suites By Carlson - Goa Panjim, responded to this reviewResponded 8 August 2014

Dear Guest,

Thank you for taking the time and write about Country Inn & Suites, Goa, Panjim.

We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,
Gagan Sharma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

Excellent service & feed back taken for every service given which I found different. Over all good ambience and good hotel for business stay in panjim also the rates a reasonable. Location is also perfect.

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank ferns27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cis P, Front Office Manager at Country Inn & Suites By Carlson - Goa Panjim, responded to this reviewResponded 27 July 2014

Dear Guest,

Thank you for taking the time to write on Tripadvisor. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Gagan Sharma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

Pros :
1. Very Well Maintained property.
2. Close to City Center.
3. Good Breakfast & Food.
4. Super like the staff.
Cons:
1. Spa & Pool are quite small.

My personal experience has been good with this hotel.
The Front Desk Manager Noticed that it was my birthday and when we returned to our room in the night we found a Surprise Cake with greetings which was placed in our room. GOOD THINKING.

The Hotel is small but nice to stay.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip
2  Thank Satya Prakash B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cis P, Front Office Manager at Country Inn & Suites By Carlson - Goa Panjim, responded to this reviewResponded 27 July 2014

Dear Mr. Prakash,

Thank you for taking the time to write on Tripadvisor. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Gagan Sharma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014 via mobile

We have stayed in many hotels & resorts in this region but this time we wanted to try something new, thus we came across this beautiful hotel " country inn & suites by Carlson" in Panjim. This is a newest property in the town and extremely affordable, and yes they have kept their brand standard very well maintained.

I actually wanted to thank the in-house reservation guy ( Mr. Tanveer) hope I got his name right. He helped us in lots of ways, from getting a rock bottom rate to early check in & yes a surprise upgrade too. We would also want to mention Mr. Akshay and ms. Malika from reception team, they have helped us by going out of the way to make our stay memorable.

And the best part is their new rooftop restaurant, this is the place where I have fallen in luv with grills, yes folks they have the most amazing grills in the town and great view of river mandovi. One should definitely try their biryani, a good size portion with easy on pocket prices.

Thank buddy hope to return very soon with family and a sure recommendation to all who are travelling to goa, for great stay and excellent food
Cheers guy

Stayed: July 2014, travelled with friends
1  Thank supertahirkhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cis P, Front Office Manager at Country Inn & Suites By Carlson - Goa Panjim, responded to this reviewResponded 8 August 2014

Dear Mr. Khan,

Thank you for taking the time to write about Country Inn & Suites, Goa, Panjim.

We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,
Gagan Sharma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

Let me start with perhaps the only two good things - location and the buffet breakfast. The rest, RIP.

Firstly, it was a task in itself to locate the place as not many people were familiar with the place. The cabbie didn’t know it either. Upon reaching the gate, interestingly there was no IN and OUT boards on the gates and it was pouring cats and dogs. We were redirected to get in from the other gate, having come in,the x-ray scanner wasn’t working it was just a show stuff :) (most hotels are that way :) )

The room that we got was on the 5th floor, it was infested with mosquitos we thought of having a cup of tea, the kettle was stinking (perhaps someone boiled a fish in it ?? ) we called the housekeeping and they brought one more which was also smelly but less smelly. We returned that too, then there comes one more but this one was really smelling of strong cleaning soap!!

The next day, on coming in, the same issue with the gate, since we were driving ourself, today apparently the in and out gate changed !! how ridiculous can that be! . It continued pouring, basic stuff like a bedroom slipper with freezing marble !!

A 3 star property and this hotel has just parking for about 6 cars !! Coupled with inexperienced staff, this truly didn't live up anywhere close to our expectations. The three nights and four days tahat we stayed, just not even one day was there HOT WATER! as basic as this. Everyday there were excuses. The first day we presumed, there would be a issue with solar, we checked with front office who said we will fix never managed to fix. The shower panel was broken which was fixed by the housekeeping but wondering how that gets beyond their notice before check in.

Two nights later, since I couldn't bear the cold water anymore, kept reminding the Duty Manager (Abhishek) who agreed to change our room to a jr.Suite, but this wasn't much different w.r.t hot water, besides the bathroom in this Jr.suite was really claustrophobic and really small. It had a wired accumulation of moisture and water leak everywhere including the main door of the room !!

The buffet breakfast was good, but way too crowded, their banquet crowd comes down for breakfast and there is not a single place to sit and it becomes so noisy, three straight days in a row. No wonder they sell their room so dirt cheap !! The team is highly inexperienced, they so much dont even serve water when you are seated! Not once did they do that and we had to ask every single day !

Room Tip: considering the disaster with the Jr.Sutie which was smelly, you could still do with 501 :)
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Mohan-cache
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cis P, Front Office Manager at Country Inn & Suites By Carlson - Goa Panjim, responded to this reviewResponded 27 July 2014

Dear Guest,

Thank you for taking the time to write your valuable feedback.

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.


Sincerely,

Gagan Sharma

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Reviewed 12 July 2014

For casino lovers, this hotel is absolutely perfectly located at a 5 min walk from the off shore casinos. It's a no frills hotel but comfortable and pleasant. The breakfast buffet is lavish like any other Carlson hotel. Staff is courteous n helpful. Overall a good choice.

Room Tip: Some rooms have columns, avoid those.
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  • Stayed: March 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Shruti_lsr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cis P, Front Office Manager at Country Inn & Suites By Carlson - Goa Panjim, responded to this reviewResponded 27 July 2014

Dear Guest,

Thank you for taking the time to write your valuable feedback.

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.


Sincerely,

Gagan Sharma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson - Goa Panjim

Address: Plot no 31, EDC Patto Plaza, Panjim 403001, India
Phone Number:
Region: India > Goa > North Goa District > Panjim
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Panjim
#8 Luxury Hotel in Panjim
Price Range: £51 - £100 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Country Inn & Suites By Carlson - Goa Panjim 4*
Number of rooms: 62
Reservation Options:
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Country Inn & Suites By Carlson - Goa Panjim

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