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Grand Plaza Munnar
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Reviews (1,111)
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All reviewsmorning walkmr balajielegance roomnapkin foldingroom servicethe hotel staffmunnar townvery nice hotelriver viewpleasant stayexcellent staymain marketbreakfast spreadmunnar tripbooked this hotelcomplimentary breakfastnice experience
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Reviewed 5 April 2012

We had a great stay at this hotel during the end of march. The staff and the service is really par with finest city hotels and it was not to my expectation in such a hill station. The restauarant offered excellent breakfast and dinner. The room service is a bit slow which has to be done with few repeated and it was the only area where the management should be checked into. Surely a property to be recommended and will do it....Keep the good work guys....

  • Stayed: March 2012, travelled with family
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Thank ansarabdul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
balajiar, Front Office Manager at Grand Plaza Munnar, responded to this reviewResponded 6 April 2012

Dear Guest,
Team Grand Plaza is thankful for your stay. We respect your valuable comments and appreciate th effort you have made for this. We apologize for the inconvenience caused with our room service . We assure that immediate action will be taken with the concerned matter and such problems wont be existed again. We welcome you well in advance for your next visit.

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Reviewed 31 March 2012

We had a pleasant stay at Grandplaza lastweek•The staff were so cooperative and always willing to help with smile.Though the rooms are small the amenities are quite satisfactary.The food is excellent too•Surely come back on next visit•

  • Stayed: March 2012
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Thank rajfr77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
balajiar, Front Office Manager at Grand Plaza Munnar, responded to this reviewResponded 6 April 2012

Dear Guest,
Team Grand Plaza is thankful for your stay. We are happy to recieve such valuable comments from your side. We respect the review and will try to come up with higher standards too. Looking forward for your next visit.

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Reviewed 21 March 2012

The town is easily accesible from the hotel. The breakfast buffet is really good. Lunch and dinner is also decent and they also serve it in the room if requested. Staff is quite courteous. We were given a free upgrade to a superior room.

The only thing that stops me from giving 4 starts to this hotel is the last interaction with the hotel manager. He made us wait in the hotel lobby for 20 min and sent his guy to check the minibar despite the fact that we listed down all the things used from the minibar and paid for them. Still, he did not seem convinced and asked a housekeeping boy to check the same.

I feel that the hotel is a bit overpriced and a traveller can consider another hotel - Archana Residency which is located right next to Grand Plaza and is available for a lesser price.

Barring the last incident, we had a pleasant stay.

  • Stayed: March 2012, travelled as a couple
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1  Thank Arch_here
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
balajiar, Front Office Manager at Grand Plaza Munnar, responded to this reviewResponded 24 March 2012

Dear Guest
Team Grand Plaza is thankful for your stay. We respect your valuable comment and we express our apologize for the bitter experience you had during the checkout. Its the normal procedure to check the room while a guest is checking out and its because the guest would forget some valuables and it would be helpful for the hotel to check everything before the checkout . We really apologise for the inconvinience caused to you. We wish to have you again at Grand Plaza for a much better experience.

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Reviewed 20 March 2012

We stayed in Grand Plaza Munnar for three nights and right from the time of check-in, we were in for a delightful experience. We were upgraded to the suite room which was very comfortable and spacious. Food was sumptuous with a huge spread both for breakfast as well as dinner. The staff was helpful and friendly though we had to call them to clear the cups and trays after afternoon tea. Also the hotel is conveniently located near the market place and DTDC, a government organisation, which organises trekking, sight seeing, etc. is just across the corner. Most of the sight seeing places in Munnar are in and around the hotel.

  • Stayed: March 2012, travelled with family
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Thank FarhanaMP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
balajiar, Front Office Manager at Grand Plaza Munnar, responded to this reviewResponded 24 March 2012

Dear Guest
Team Grand Plaza is thankful for your stay. We are happy and honoured to recieve such valuable comments. We are inspired with the great comments from our respective guests. We welcome you well in advance for your next visit.

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Reviewed 8 March 2012

I stayed at Grand Plaza Munnar for 2 days in March. It's located perfectly just at the entrance of Old Munnar which makes the town accessible even while you are away for its hustle bustle. I must give my compliments to the staff as they made my stay truly memorable and enjoyable. Full marks for the cleanliness and hygiene maintained...

The overall service was really good. The staffs were really co-operative. The food was really good from the pastas to the idles. The room was well ventilated. Would have preferred having an AC it gets a bit hot in the mornings. Overall it was a really good and quiet stay.

But I have few suggestions too ... 1. It would have been good if you had few AC rooms available cos in the day times it is hot and humid. 2. If you could have couple of more plug-points in the room which would be more...

  • Stayed: March 2012, travelled as a couple
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5  Thank JAYSHBangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
balajiar, Front Office Manager at Grand Plaza Munnar, responded to this reviewResponded 12 March 2012

Dear Guest
Team Grand Plaza is thankful for your stay. We are happy to receive the valuable review you have made. Munnars climate is so pleasant which doesnt make the requirement of the AC unfortunately you were not comfortable with it hope the fan in the room would have made you comfortable. Once again we appreciate the comments you have made because its the inspiration for us to perform much better. Looking forward for your next visit for a much better experience at Grand Plaza.

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