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“Truly awful”

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Westwood Riverside Garden Resorts
Ranked #27 of 97 Hotels in Munnar
San Francisco, California
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Truly awful”
Reviewed 13 January 2014

I'm sorry to say that this hotel is grossly overrated if it has any stars whatsoever. It has led me to question the validity of any tripadvisor rating. The hotel was filthy and dilapidated. The intermittent electricity shot several of our home appliances, but more importantly brings into question the stability of the refrigeration and safety of the food. Our toilet leaked, there was no hot water, your feet turn black from walking barefoot in the room, and the sheets were stained and WET when "freshly changed." Abysmal. For the equivalent price by India standards, we could have paid for a week at a comfortable and clean homestay in one overpriced night. We want a refund.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank M P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BONYPAUL, Owner at Westwood Riverside Garden Resorts, responded to this review, 4 March 2014
Dear guest, Thanks for your feedback and suggestions. It will be given importance and found solutions for.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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460 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (142)
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English first
Chennai (Madras), India
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 January 2014

Stayed in the resort during Christmas. The resort location is good. Room was clean and the staff was very cordial and helpful. Food was somewhat a letdown and can be improved.

Overall a nice place to stay.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gokul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BONYPAUL, Owner at Westwood Riverside Garden Resorts, responded to this review, 11 January 2014
Dear Guest, Great having you with us during Christmas. Thanks for your feedback appreciating facilities and staff service at our hotel. All the suggestions regarding food shall be given immediate attention and quality maintained. Looking forward to meet you next time around also while in Munnar. Thanks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
102 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 7 January 2014

After reading reviews on Tripadvisor, we went to this restaurant for lunch. Food quality was excellence. Furniture was bit outdated. But location was excellent. Price were moderate. We liked the food and will surely come here.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank JITENDERhotelclassic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BONYPAUL, Owner at Westwood Riverside Garden Resorts, responded to this review, 11 January 2014
Dear Guest, Great hearing from you appreciating our food and ambience. We will strive to maintain the quality in everything you appreciated and suggested.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurgaon
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 January 2014

The hotel is a good place to stay located at a convenient place, not too far from the main market,yet amidst the greens. The entire staff is very courteous and eager to help. Breakfast and dinner are good though the variety is limited. I would recommend this place.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Rajesh A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BONYPAUL, Owner at Westwood Riverside Garden Resorts, responded to this review, 11 January 2014
Dear Guest, Thanks for your feedback appreciating our hotel and facilities. Your suggestions regarding food variety will be considered. Once again thanks for recommending our hotel and Looking forward to meet you again in Munnar.
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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 January 2014 via mobile

On 30 dec 2013 we had our booking as confirmation was done on the day we reached they tell that our rooms r not ready and renovation r going on it the bad welcome in my life . Never go to this hotel as there are many go resort than this

Stayed December 2013, travelled with family
Helpful?
1 Thank Kunal P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BONYPAUL, Owner at Westwood Riverside Garden Resorts, responded to this review, 5 January 2014
Dear guest, First of all sorry to hear the difficulties faced by you during this peak season. Even though most care and efforts were taken to avoid such matters in peak seasons, your feedbacks bring up to management notice more steps need to be taken. Surely most urgently it would be discussed and if found guilty of written confirmation provided from Hotel side in this case, then it would be be taken care of and made sure it won't happen again. Thanks again for bringing up this matter.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ahmedabad, India
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 January 2014

The hotel is located at a bank of a river (not so sure that whethet that thin water flow can be considered as a river?) and offers a good view of a river and hills. The hotel has an average kind of interiors and very average rooms. The rooms have neither A.C. nor fan and that may make you feel suffocated. The restaurant offers a limited variety of food during break fast and dinner and further the taste is also not great. The one complaint which I have with the hotel is they listed so many activites on the board such as camp fire, live barbeques and other shows but during my stay no such activites were conducted. The excuse cited was that these are group activites and for them presence of group of required but I personally felt that they were very little kin to arrange such things.

Room Tip: If possible opt for riverside rooms as they offer nice view.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank manojchechani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BONYPAUL, Owner at Westwood Riverside Garden Resorts, responded to this review, 2 January 2014
Dear Guest, Thanks for your feedback about your stay at hotel. We have already taken up the issues you faced during the season period. We shall make sure all such requirements are met without fail. Thanks once again for bringing up this matter and for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Junagadh, India
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 December 2013

You can get more expensive hotels in munnar, but this has its value. Perhaps best hotel we stayed during our trip to Kerala.Hotel is having all wooden theme and looks great.Food is excellent, and I recommend to take breakfast on riverside restaurant. Well maintained garden is also adds value. Hotel is located in main city, I will not say location is best but its 'good'. Hotel has good parking space too.
Only small complain was about warm water in bathroom ...some time you have to wait for warm water.

Over all excellent hotel to stay at munnar

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JHALAJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BONYPAUL, Owner at Westwood Riverside Garden Resorts, responded to this review, 5 January 2014
Dear Guest, Felt really good going through feedback that our hotel was the best you had stayed in whole of Kerala. We shall strive our best in areas where you pointed out more perfection during peak season as well. Thanks and hope to see you again at Westwood riverside.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westwood Riverside Garden Resorts

Property: Westwood Riverside Garden Resorts
Address: M.S.A. Road, Munnar 685612, India
Region: India > Kerala > Idukki District > Munnar
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#12 Romantic Hotel in Munnar
Price Range (Based on Average Rates): £
Hotel Class:3 star — Westwood Riverside Garden Resorts 3*
Number of rooms: 41
Official Description (provided by the hotel):
Nestling among the majestic mountains of the western ghats at an altitude of over 6000 ft., Munnar ranks among the most enchanting tourist destinations in Kerala - "God’s own country." Your perfect getaway in enchanting Munnar is the three-star, WestWood Riverside. Forty well appointed rooms and one presidential suite offer you all the modern amenities. Special Honeymoon & Adventure packages are available on request. Check in at the WestWood Riverside Garden Resort in Munnar. And let your enchanting holidays begin. WestWood Riverside is promoted by the EVM Group of Companies. Designed almost entirely in a rich wooden ambiance, Westwood Riverside offers you forty one well appointed Executive Riverview, Deluxe and Specially decorated Honeymoon rooms. For the ultimate in luxury, there is also a glass-walled Presidential Suite. The rooms have great views, round-the-clock room service, travel desk, Wi-fi, satellite TV, 24 hours hot water, and much more. Airport pickups, guided tours, local site seeing etc. can be arranged.New facilities additions are our speciality open-air Barbeque restaurant, Fire Grill and services of exclusive Holiday planner to make our guests holiday more memorable. ... more   less 
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Also Known As:
Westwood Riverside Garden Hotel Munnar
Westwood Riverside Garden Resorts Munnar, Kerala

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