There was some confusion when we arrived as we were sure we booked an AC room but apparently didn't. The manager was friendly in a slightly overbearing way, but helped us organise a trip to the border ceremony at Wagah. The reception staff were helpful with advice for restaurants, how to get a sim card etc. The rooms were dirty, had broken things in them & lots of bugs. AC worked well though. No hot water, even when the boiler was supposedly on. Wifi connection in reception was good. The picture online is not the hotel at all! The location is fantastic; it's in a grim back alley but only minutes from the Golden Temple.
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