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“Good stay”
Review of Hyatt Amritsar

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Hyatt Amritsar
Ranked #7 of 98 Hotels in Amritsar
Certificate of Excellence
Reviewed 14 April 2013

Experience was excellent and the stay overall was very good hotel staff was very friendly and the hospitality of the hotel was excellent and the staff was very friendly and I will rate the overall experience as good

  • Stayed: April 2013, travelled with family
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Review collected in partnership with Cleartrip
3  Thank Dhruv D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subhrajit B, General Manager at Hyatt Amritsar, responded to this reviewResponded 15 April 2013

Dear Guest,
Greetings from Hyatt Amritsar!

At the onset, I would like to thank you for choosing to stay with us at Hyatt Amritsar and sharing your valuable feedback on the same. I am glad to learn that you had a comfortable stay with us, You found my team to be very friendly and the Hospitality to be excellent .
I look forward to welcoming you back to Hyatt Amritsar.

Best Regards,
Subhrajit Bardhan

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1,629 - 1,635 of 1,696 reviews

Reviewed 14 April 2013

We stayed here in January 2013, when this was still the Ista Hotel. The hotel exterior and lobby are truly beautiful, as are the restaurants---esp the Thai Chi. The room was reasonable, with comfy bed and spacious bathroom. The spa was also nicely furnished with good massage option. Breakfast buffet was good and included in the room rate. The lunch or dinner buffets are also standard classic food-- reasonable and mainly Indian with a bit of continental--- but not worth the 'upgrade' price for additional options. The service in restaurants was just average. Service at reception and checkin/out was also just average--- surprising, given the price. We booked under a 'deal' of a package offered in January, but the room price was actually higher, with no added benefits, than if i had booked on regular rate--- so be very careful with this hotel and its room prices.

  • Stayed: January 2013, travelled as a couple
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2  Thank jenabaintheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subhrajit B, General Manager at Hyatt Amritsar, responded to this reviewResponded 22 April 2013

Dear Guest,
Greetings from Hyatt Amritsar!

Thank you for choosing to stay with us and taking out your time in sharing your valuable feedback on the same. I am glad to note that you enjoyed your stay . You found the hotel's exterior and lobby to be very attractive. Your feedback regarding the food options,service at reception and the rate variance of the room have been noted and discussed with the person concerned and I assure you that you will definitely see an improvement upon your next stay with us.

I look forward to welcoming you back to Hyatt Amritsar.

Best Regards,
Subharjit Bardhan

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Reviewed 13 April 2013

2 nights stay in a very comfortable room ,food was good, position next to shopping mall convenient, very quiet rooms,comfortable,
wonderful spa , massages well worth trying

if you do nothing else do go to the border ceremony, its brilliant (very noisy!)

  • Stayed: April 2013, travelled as a couple
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2  Thank jayne444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subhrajit B, General Manager at Hyatt Amritsar, responded to this reviewResponded 15 April 2013

Dear Guest,
Greetings from Hyatt Amritsar!

At the onset, I would like to thank you for choosing to stay with us and sharing your valuable feedback on the same. As indicated by you, you found the rooms to be quite comfortable , your compliments have been passed on to the Chefs as you liked the food a lot. You found the Spa also to be quite rejuvenating.
I look forward to welcoming you back to Hyatt Amritsar.

Best Regards,
Subhrajit Bardhan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2013

Same staff not professional , breakfast is same poor quality as earlier .. poor quality fruits , Dried out sprouts, even in the past and present too... Waiters are careless in restaurant ..they forget what you ask them to get or take longer... Pillow's in rooms are very uncomfortable...
Hyatt please make improvements especially Improve "Breakfast" majorly

  • Stayed: April 2013, travelled on business
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1  Thank Luv2324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subhrajit B, General Manager at Hyatt Amritsar, responded to this reviewResponded 20 April 2013

Dear Guest,
Greetings from Hyatt Amritsar!

Thank you for staying with us and sharing your feedback on the product and services. I am really sorry to note that you did not enjoy your stay with us and had a bad experience as it has been our constant endeavor to make our guests stay comfortable and memorable. Your feedback with regards to the Breakfast , pillows in the room not very comfortable have been noted and taken up very stringently with the person concerned and I assure you that you will not get the same experience and will surely feel the difference upon your next visit. Please accept my apologies once again.
I look forward to welcoming you back to Hyatt Amritsar.

Best Regards,
Subhrajit Bardhan

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Reviewed 9 April 2013 via mobile

The front desk manager is not professional. At all.someone pull d fire alarm switch at my floor and the next day I asked the front desk manager y the hotel don't have CCTV cameras at corridor!he replied in five star hotels they r not allowed to have CCTV cameras at corridors and even service during breakfast is average.

  • Stayed: March 2013
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3  Thank Manjit66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subhrajit B, General Manager at Hyatt Amritsar, responded to this reviewResponded 11 April 2013

Dear Guest,
Greetings from Hyatt Amritsar!

At the onset, I would like to thank you for choosing to stay with us and sharing your feedback on the same. Please accept my sincere apologies for the inconvenience caused to you and the improper response from my colleagues.
The false alarm was caused due to a prank by some kids staying on the same floor. We are in the process of enhancing electronic surveillance in our public area. I have also noted your feedback about quality of service at Breakfast at Collage . I look forward to see you back in Hyatt Amritsar and assure you better service in the future.

Warm Regards,

Subhrajit Bardhan

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Reviewed 9 April 2013

...Poor service in restaurant. Poor front desk service. Average maintainance in the rooms. Not good value for money. Raddison near airport is better. Good location for city shopping. Waiters are rude.

  • Stayed: April 2013, travelled with family
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Review collected in partnership with Easytobook.com
3  Thank Diljeet C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subhrajit B, General Manager at Hyatt Amritsar, responded to this reviewResponded 11 April 2013

Dear Guest,
Greetings from Hyatt Amritsar!

At the onset, I would like to thank you for choosing to stay with us and sharing your feedback on the same. I apologize for the poor experience you had during your stay . I have taken up the issue of rude behavior with my entire team very strongly, but would request you to elaborate on your feedback to help us address this better . I would request you to send me a mail at subhrajit. bardhan@hyatt.com .
I look forward to welcoming you to Hyatt Amritsar.

Warm Regards,
Subhrajit Bardhan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2013

Hyatt Hotel in Amritsar is one of the best hotel in Punjab. You feel like a king when you stay here. All things are nice but One major problem at the hotel is no WI FI in the room. Rooms were clean and as described on the website, however you could be on conference in any international hotel anywhere in the world. Great interior

  • Stayed: April 2013, travelled with family
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Thank JasAulakh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subhrajit B, General Manager at Hyatt Amritsar, responded to this reviewResponded 12 April 2013

Dear Guest,
Greetings from Hyatt Amritsar!

At the onset, I would like to thank you for choosing to stay with us and sharing your feedback on the same. I am glad to note that you had a comfortable stay, loved the interior of the property. You felt like a king while staying with us, such inspiring comments are very motivating for the team.
Your feedback with regards to wifi has been noted and we are working on the same.
I look forward to welcoming you to Hyatt Amritsar.

Warm Regards,
Subhrajit Bardhan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Amritsar

Address: G T Road | Alpha One City Center, Amritsar 143001, India (Formerly Ista Amritsar)
Phone Number:
Region: India > Punjab > Amritsar District > Amritsar
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Amritsar
#3 Spa Hotel in Amritsar
#3 Romantic Hotel in Amritsar
#6 Business Hotel in Amritsar
#10 Family Hotel in Amritsar
Price Range: £65 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Amritsar 4.5*
Number of rooms: 248
Official Description (provided by the hotel):
Iconic Hyatt in the city of AmritsarNestled in the heart of the city and 10 minutes from the Golden Temple is Hyatt Amritsar, welcoming business and leisure travelers to enjoy luxury 5 star deluxe hotel accommodation coupled with the historical wonders the city has to offer.Hyatt Amritsar offers 248 elegantly appointed guestrooms including suites which are on the fourth floor of the hotel to ensure panoramic views of the city. Rooms have a sleek contemporary design with the highest levels of comfort.Savour specialty Thai and Chinese cuisine at ThaiChi or for more international and local Punjabi cuisine options with a flare, Collage is the ideal choice. When the sun goes down, head to The Lounge Bar for evening cocktails, soothing music and views across an open courtyard.Enjoy the warm Indian sunshine at the outdoor swimming and vitality pool or rejuvenate in one of eight treatment rooms at The Spa.Hyatt Amritsar is conveniently located 4 kilometres from the Golden Temple and Jallianwala Bagh. The Wagah border is also 30 kilometers away, and offers guests the opportunity to watch the retreat ceremony of the guard ceremony at the Indo-Pak border. The international airport is 25 minutes away, while the railway station is a 10-minute drive. ... more   less 
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Also Known As:
Ista Amritsar Hotel Amritsar
Ista Hotel Amritsar

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