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“Casual Luxe”
Review of Hyatt Amritsar

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Hyatt Amritsar
Ranked #6 of 100 Hotels in Amritsar
Certificate of Excellence
Reviewed 21 July 2014

On a visit to the city of the Golden Temple we earlier considered staying near the holy complex so it would be easily accessible by foot. Fortunately, we reviewed the decision and zeroed in on Hyatt Amritsar. Not far from the interesting sites, it is distant enough not to be engulfed by the constant movement and noise of humanity and vehicular traffic that overwhelms the Temple area. After a day of exploring the city it was comforting to return to a place of calm and quiet. The food is reasonably good,( though Amritsar cuisine should be rightly experienced in the dhabas), the service, exemplary and the rooms, though small by urban standards,quite adequate and equipped with the expected facilities of a five-star. I would stay there again.

Room Tip: higher floors are almost sound proof for light sleepers
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  • Stayed: March 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mavai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G M, General Manager at Hyatt Amritsar, responded to this reviewResponded 23 July 2014

Dear Valued Reviewer,

Greetings from historic and culturally rich city of Amritsar!
It gives me immense pleasure to know that you had an enjoyable and comfortable stay with us and found the location of the hotel to be quite favorable. Thank you for your words kind with regards to the services and the food. Our endeavor is to provide authentic hospitality to all our guests and help create cherished and long lasting memories.

We look forward to welcoming you back and assuring you of our best attention all the times.

Best Regards,

Bhagwan Balani

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,472 - 1,478 of 1,776 reviews

Reviewed 15 July 2014

I was part of 3 friends and family group, which stayed in June 14. The room is spacious enough for short stay but other hotels in Amritsar like COUNTRY INN had better sized rooms. Sleep quality was very good and F & B services are the BEST. The buffet lunch we had on first day had excellent spread and breakfast also was very very nice.
Few Observations :- maintenance leaves much to be desired and whether you see water bodies or glass huts near restaurant , one feels that this hotel has seen better days. Bathroom sliding door needs to fit in the groove very snugly and nicely, which is not the case. And lastly, ROOM EXIT PLAN on inside of main door is COPY FROM A USA STATE HOTEL as it mentions one of their state rules in last few paras ; I think HYATT should have been careful of this and indianised the exit rules..

Room Tip: Take higher floor and the one facing road for better view
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  • Stayed: June 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank ahluwalia1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G M, General Manager at Hyatt Amritsar, responded to this reviewResponded 17 July 2014

Dear Valued Reviewer

Greetings from historic and culturally rich city of Amritsar!

Thank you for sharing your valuable stay experience. It seems you enjoyed the stay as much as we enjoyed looking after your comforts, and carry fond memories along.

We are pleased to know that you found services to be the Best and at the same time food to be excellent. The suggestions made by you have been noted and we have an opportunity to analyse and come up with solutions in the best interest of our guests. Also would like to share that we have been carrying out some maintenance work, possibly you have seen them at that moment.

We look forward to welcoming you back and assure of a much better overall experience at Hyatt Amritsar


Best Regards,

Bhagwan Balani

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

It has been three years continuously that we are staying in this hotel for our annual Golden Temple visit. What I like most about this place that it is adjacent to Alpha one mall and my family specially my son is too happy to spend time there and also it is away from the hustle bustle of the old city.

As far as hotel is concerned yes you can feel the space crunch, starting from Lobby to rooms or even swimming pool but the service is nothing to complain about. All in all we are satisfied and would be coming back here next year too if Amritsar does not come up with another hotel adjacent to a good mall (which I have heard is coming up).

Best wishes!!

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Inderbir S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G M, General Manager at Hyatt Amritsar, responded to this reviewResponded 17 July 2014

Dear Valued Reviewer

Greetings from historic and culturally rich city of Amritsar!

We appreciate you taking time and sharing the experience during your recent stay at Hyatt Amritsar.

It is indeed our pleasure to have you stay with us year on year. We are happy to note that you appreciate the location and were impressed with the services provide by the associates at the hotel which made your stay a comfortable and memorable one. Thank you for recommending Hyatt Amritsar to the readers of this platform.

We look forward to welcoming you back soon to Hyatt Amritsar

Best Regards,

Bhagwan Balani

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014

I stayed in Hyatt Amritsar for 1 night. I would say it was an average stay. Rooms were cramped, at least the one i stayed in. Room service was poor with delay in food. The wardrobes are unnecessarily bigger and the space could have been used to enlarge the room instead. Washrooms are super small. Costs much with the kind of services offered.

The buffet was a very small spread.

I forgot the name but one of the staff came across me while i was off to the restaurant for morning breakfast. I wished him Good Morning and he was like taken aback, not expecting the least. Sad.

Need to find other alternatives now.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Service
1  Thank Vikas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G M, General Manager at Hyatt Amritsar, responded to this reviewResponded 14 July 2014

Dear Valued Reviewer

Greetings from historic and culturally rich city of Amritsar!

At the onset I would like to apologise for the inconvenience you faced during your recent stay at Hyatt Amritsar. While the team always does it's best to send back satisfied guests, it seems we on this occasion were unable to meet up your expectations. We understand inconvenience takes a lot of fun out of whole experience, however, we do hope that this shall not diminish your overall stay experience at Hyatt Amritsar.

I wish to reiterate how important is the feedback, such as yours, for us to re-look into deployed products and processes and take corrective measures accordingly.

We thank you for choosing to stay at Hyatt Amritsar, and hope you shall provide us another opportunity to turn around the experience.

Best Regards


Bhagwan Balani

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014

I stayed at the Hyatt Amritsar for two days. My flight got in early and I arrived at 3 AM. I had a reservation the next day. Our driver called the hotel for direction. Not only he got direction I talked to Mr. Kunal and when I arrived in the hotel my room was ready. For next two days we had a wonderful time with everyoe ready to help. I had problem with internet connection which was resolved immediately. I wish I had stayed longer in the hotel. I would recommend this hotel without prejudice any day.

Room Tip: Make your request earlier. That will help the hotel to accommodate your request.
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  • Stayed: April 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank icon123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G M, General Manager at Hyatt Amritsar, responded to this reviewResponded 17 July 2014

Dear Valued Reviewer

Greetings from historic and culturally rich city of Amritsar!

We appreciate you taking time and sharing the experience during your recent stay at Hyatt Amritsar.

We are pleased to know that you were impressed with the services provide by the associates at the hotel which made your stay a comfortable and memorable one. We are glad that Kunal assisted your driver with directions to the hotel and ensured that you have a good arrival experience. Thank you for recommending Hyatt Amritsar to the readers of this platform.

We look forward to welcoming you back soon to Hyatt Amritsar

Best Regards,

Bhagwan Balani

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

Visited Amritsar from 4th july till 6th july. Stay was good but not great. It was a comfortable stay. Rooms were neat and clean. As i usually stay with Oberoi and Taj Group Properties. Hyatt Services looks like 3 star services as compare to Oberoi and Taj services.
Pros:
1. Location- Just 6-7 Kms away from Golden Temple and Jaliawala Bagh. Next to Mall so easy to go for shopping, Food, Cake Shop, Games for kids, Movies etc.
2. Valet Parking Facility was good.
3. Early check in and late check out was handled brilliantly.

Cons:-
1. Pool water was not clean. Chlorine was high in water.You can See Birds Poo everywhere (Inside the water/Poolside Bed/Floor)
2. No sunscreen/lotion available at Pool. when i asked for the same, staff told me that i should carry it with me from my room.
3. Professional staff but not friendly.

Room Tip: If you are booking two rooms then go for 17th floor and above. As Main rood Noise will not disturb y...
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  • Stayed: July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank MayankBhanot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G M, General Manager at Hyatt Amritsar, responded to this reviewResponded 11 July 2014

Dear Valued Reviewer

Greetings from historic and culturally rich city of Amritsar!

We appreciate you taking time and reviewing the experience during your recent stay at Hyatt Amritsar. We are pleased to know that you found the staff to be good and the front desk team accomodative with your request for early check in and late check out. At this end we have also well noted that you found the location to be good with the mall next door and am pleased to share that we are the closest 5 star deluxe hotel to the Golden Temple in Amritsar. On a separate note, the team always does it's best to send back satisfied guests, it seems we on this occasion were unable to meet up your expectations. We understand inconvenience takes a lot of fun out of whole experience, however, we do hope that this shall not diminish your overall stay experience at Hyatt Amritsar. I wish to reiterate how important is the feedback, such as yours, for us to re-look into deployed products and processes and take corrective measures accordingly. The suggestions made by you have been noted and we have an opportunity to analyse and come up with solutions in the best interest of our guests.

We look forward to welcoming you back and assure of a much better overall experience at Hyatt Amritsar

Best Regards,

Bhagwan Balani

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

We stayed here for two nights and it was a comfortable but not special stay. Perhaps we had been spoiled, as most of the rest of our trip was in Taj and Oberoi properties, so the Hyatt felt a bit ordinary in comparison to the palaces we had previously enjoyed. However the hotel is modern, stylishly decorated and our rooms were spacious.
Check-in and out process seemed to take longer than usual, and the staff were professional but not particularly friendly. Our room’s airconditioning was much too cold and adjusting the thermostat made no difference to the temperature. It took 3 phone calls to get someone to come and look at it. And then the room kept heating up and got too hot.
The staff in the Collage Dining Room were very attentive when I felt unwell.
A good but not great hotel, but possibly the best thing Amritsar has to offer?

  • Stayed: April 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G M, General Manager at Hyatt Amritsar, responded to this reviewResponded 10 July 2014

Dear Valued Reviewer

Greetings from historic and culturally rich city of Amritsar!

At the onset we hope you are well now. We appreciate you taking time and reviewing the experience during your recent stay at Hyatt Amritsar.

We are pleased to know that you found the staff attentive & helpful as well as found the hotel to be modern, stylish and rooms as spacious . However, we are terribly disappointed to know that we were unable to leave an impact due to the time taken at check in and check out as well as the problem faced by you with the airconditioning controls. The suggestions made by you have been noted and we have an opportunity to analyse and come up with solutions in the best interest of our guests.

We look forward to welcoming you back and assure of a much better overall experience at Hyatt Amritsar

Best Regards,


Bhagwan Balani

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Amritsar

Address: G T Road | Alpha One City Center, Amritsar 143001, India (Formerly Ista Amritsar)
Phone Number:
Region: India > Punjab > Amritsar District > Amritsar
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Amritsar
#3 Spa Hotel in Amritsar
#3 Romantic Hotel in Amritsar
#6 Business Hotel in Amritsar
Price Range: £59 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Amritsar 4.5*
Number of rooms: 248
Official Description (provided by the hotel):
Iconic Hyatt in the city of AmritsarNestled in the heart of the city and 10 minutes from the Golden Temple is Hyatt Amritsar, welcoming business and leisure travelers to enjoy luxury 5 star deluxe hotel accommodation coupled with the historical wonders the city has to offer.Hyatt Amritsar offers 248 elegantly appointed guestrooms including suites which are on the fourth floor of the hotel to ensure panoramic views of the city. Rooms have a sleek contemporary design with the highest levels of comfort.Savour specialty Thai and Chinese cuisine at ThaiChi or for more international and local Punjabi cuisine options with a flare, Collage is the ideal choice. When the sun goes down, head to The Lounge Bar for evening cocktails, soothing music and views across an open courtyard.Enjoy the warm Indian sunshine at the outdoor swimming and vitality pool or rejuvenate in one of eight treatment rooms at The Spa.Hyatt Amritsar is conveniently located 4 kilometres from the Golden Temple and Jallianwala Bagh. The Wagah border is also 30 kilometers away, and offers guests the opportunity to watch the retreat ceremony of the guard ceremony at the Indo-Pak border. The international airport is 25 minutes away, while the railway station is a 10-minute drive. ... more   less 
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Also Known As:
Ista Amritsar Hotel Amritsar
Ista Hotel Amritsar

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