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Country Inn & Suites by Radisson, Amritsar, Queens Road
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Reviews (976)
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All reviewsrailway stationgolden templequeens roadvalue for moneyswimming poolhotel is centrally locatedrooms are spaciousthe heart of the citycomfortable staybuffet breakfastwagah bordermain roadcheck in was smoothexcellent hotelquality of foodcourteous staffroom service
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629 - 634 of 976 reviews
Reviewed 29 May 2014

The property is in middle of a busy road but is fairly close to train station and attractions such as Golden Temple and Jallianwala Bagh, It has a small roof top swimming pool as well.

The check in process was smooth, the rooms were clean and well maintained. Wash room was nice and the toiletries were good. Food in Buffet breakfast and dinner was good. The staff was courteous and well informed about the location and were patient enough to answer all queries.

Overall a nice property and a value for money choice.

  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sourabh187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CXAMRITSAR, Front Office Manager at Country Inn & Suites by Radisson, Amritsar, Queens Road, responded to this reviewResponded 31 May 2014

Dear Elite Guest,

Namaskar !

Thank you for choosing Country Inn & Suites By Carlson, Amritsar for your recent stay in Amritsar.

Entire Team of Country Inn & Suites By Carlson, Amritsar, is highly thankful to you for sparing your truly valuable time and sharing your feedback with us, especially on such a focused portal (Trip Advisor).

It is truly an honor for us to read your review as “GOOD PROPERTY AT A STRATEGIC LOCATION”

Heartiest thanks for your appreciation for location of our property as “…….CLOSE TO TRAIN STATION AND ATTRACTIONS SUCH AS GOLDEN TEMPLE AND JALLIANWALA BAGH……..”

It is a great pleasure to know that you really loved to stay with us in our spacious and comfortable rooms, have appreciated our rooms as “………..ROOMS WERE CLEAN AND WELL MAINTAINED.………”

We are glad to know you loved our food quality stating “………..FOOD IN BUFFET BREAKFAST AND DINNER WAS GOOD……..” and appreciated our service standards.

It is our proud to read your inputs about our staff member contributions stating “…….STAFF WAS COURTEOUS AND WELL INFORMED…….” to make you “FEEL AT HOME”

We take note of your valuable inputs about each & everything in such details.

We are heartily thankful to you to acknowledge our routine requests that we extend to all the guests for sharing their feedback with us on TripAdvisor.

We are delighted to know that you treasured the stay being with us. We are indeed looking forward to see you with us during your next visit to Amritsar.

Roshan Sharma
Front Office Manager
9877534200
Book us on reservations@cisamritsar.in

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

On arrival the lobby looked quite smart but everything went downhill from there. The room was shabby with stains on the walls and furniture. Lampshades were broken and bedding had so many patches and tears that I had to pull the sheet over to find a reasonably comy place to sleep. The breakfast room was a slight improvement until I saw the manager poking at the food with his fingers. One of the bain maries was broken so two maintenence guys arrived in dirty overalls and leant across the food to try and fix it. They had forgotton to put out boiling water to make tea and coffee so I waited 20 minutes while they boiled a kettle. Hardly surprising that I came away from this hotel with an upset stomach.After the quality of the hotels I had stayed in previously this was a massive let down and soured what was otherwise an excellent holiday.

  • Stayed: May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank cawblimey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CXAMRITSAR, Front Office Manager at Country Inn & Suites by Radisson, Amritsar, Queens Road, responded to this reviewResponded 6 June 2014

Dear Elite Guest,

Namaskar !

Thank you for choosing Country Inn & Suites By Carlson, Amritsar for your recent stay in Amritsar.

Entire Team of Country Inn & Suites By Carlson, Amritsar, is highly thankful to you for sparing your truly valuable time and sharing your feedback with us, especially on such a focused portal (Trip Advisor).

In continuation to your valuable inputs, we assure you that all the reviews posted are genuine and are never planted, as we believe in receiving true feedback from our valued guests.

We do acknowledge your valuable inputs and ensure that management has taken this feedback on high severity and has put an audit for your records and the logged details.

We assure the findings will be dealt as per brand standards and needful action will be delivered in accordance.

We extend our deepest apologies for receiving such inputs that are not at all in align to our brand standards.

We look forward to see you at our facility with a change you deserve indeed.

Roshan Sharma
Front Office Manager
9877534200
Book us on reservations@cisamritsar.in

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

Terrible service. They were bright enough to book rooms with twin beds for a family with a child even when it was clearly mentioned in my booking that we were traveling with children. After we requested change of room we were refused saying it was fullbut they would join beds. Can anyone imagine the discomfort to the kid?
No towels in the room. In any of our 3 rooms. After multiple calls and requests We were finally given hand towels as per my request. Then large towels after one hour. We checked in at 5pm not an early time at all.
The hotel rooms are very posh indeed. But the corridors are dirty. Thebreakfast spread was great but food not that good. No one at the coffee shop counter to take the order for half hour.
The hotel needs to sort service issues for it to be commended. Go for ramada at same cost. Less posh but better service food and hospitality for sure.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip
Thank BeejalSanghvi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CXAMRITSAR, Front Office Manager at Country Inn & Suites by Radisson, Amritsar, Queens Road, responded to this reviewResponded 6 June 2014

Dear Elite Guest,

Namaskar !

Thank you for choosing Country Inn & Suites By Carlson, Amritsar for your recent stay in Amritsar.

Entire Team of Country Inn & Suites By Carlson, Amritsar, is highly thankful to you for sparing your truly valuable time and sharing your feedback with us, especially on such a focused portal (Trip Advisor).

In continuation to your valuable inputs, we truly believe in receiving true feedback from our valued guests.

We do acknowledge your valuable inputs and ensure that management has taken this feedback on high severity and has put an audit for your records and the logged details.

We assure the findings will be dealt as per brand standards and needful action will be delivered in accordance.

We extend our deepest apologies for receiving such inputs that are not at all in align to our brand standards.

We look forward to see you at our facility with a change you deserve indeed.

Roshan Sharma
Front Office Manager
9877534200
Book us on reservations@cisamritsar.in

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

This was an overnight (transit) stay with family before taking the flight back home next afternoon. The hotel is well situated in the heart of Amritsar. Some 20-30 minutes drive from the airport.
The room (Superior category) was very spacious and very comfortable. Good bathrooms but could have been a tad bigger.
Room service was a bit slow but the food was very good. The room service staff was very courteous and ready to create dishes outside of menu for small kids (e.g. instant noodles etc.) which I really appreciated.
Similarly, the Front Office staff was very polite and helpful especially at late hours. They only have one floor with Smoking rooms and hence can be challenge for smokers.
The breakfast buffet was just adequate in its spread. It had both Indian and Continental options.
Just an incident, we found glass pieces in one of our omelettes and that too while chewing. Luckily it wasn't swallowed and no harm done. This was pointed out to the restaurant manager who apologized profusely for the same and insisted that we share our feedback on paper.
A couple of days ago, I also received a call from their F&B Manager, who also inquired about the incident and apologized. I really appreciated the call back
In a summary - good hotel to stay at. Definitely recommended. Staff all over was extremely good, The rooms were comfortable and clean.

The taxes on accommodation in Amritsar were on higher side at 21% but its nothing that the hotel can be blamed for :-)

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GautamSGupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CXAMRITSAR, Front Office Manager at Country Inn & Suites by Radisson, Amritsar, Queens Road, responded to this reviewResponded 31 May 2014

Dear Elite Guest,

Namaskar !

Thank you for choosing Country Inn & Suites By Carlson, Amritsar for your recent stay in Amritsar.

Entire Team of Country Inn & Suites By Carlson, Amritsar, is highly thankful to you for sparing your truly valuable time and sharing your feedback with us, especially on such a focused portal (Trip Advisor).

It is truly an honor for us to read your review as “GOOD HOTEL. IN LINE WITH THE CARLSON STANDARDS.”

Heartiest thanks for your appreciation for location of our property as “…….WELL SITUATED IN THE HEART OF AMRITSAR……..”

It is a great pleasure to know that you really loved to stay with us in our spacious and comfortable rooms, have appreciated our rooms as “………..VERY SPACIOUS AND VERY COMFORTABLE.………”

We are glad to know you loved our food quality stating “………..FOOD WAS VERY GOOD……..” and appreciated our service standards.

We take note of your valuable inputs about each & everything in such details. Yes, we are duly concern with all our guest feedback for the same platform F & B Manager has got in touch with you.

SPECIAL THANKS FOR RATING US ALL 5-STAR FOR

1 ) ROOMS
2 ) SLEEP QUALITY
3 ) SERVICE
4 ) CLEANLINESS AND

It is our proud to read your inputs about our staff member contributions stating “…….WAS VERY POLITE AND HELPFUL …….” to make you “FEEL AT HOME”

We are heartily thankful to you to acknowledge our routine requests that we extend to all the guests for sharing their feedback with us on TripAdvisor.

We are delighted to know that you treasured the stay being with us. We are indeed looking forward to see you with us during your next visit to Amritsar.

Roshan Sharma
Front Office Manager
9877534200
Book us on reservations@cisamritsar.in

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014 via mobile

The location is not at all awesome... It should actually take you 25-30 minutes to reach golden temple from hotel... Staff is not at all that cooperative... They even have guts to say - ask for your auto on your own.

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank PrateekJain99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CXAMRITSAR, Front Office Manager at Country Inn & Suites by Radisson, Amritsar, Queens Road, responded to this reviewResponded 6 June 2014

Dear Elite Guest,

Namaskar !

Thank you for choosing Country Inn & Suites By Carlson, Amritsar for your recent stay in Amritsar.

Entire Team of Country Inn & Suites By Carlson, Amritsar, is highly thankful to you for sparing your truly valuable time and sharing your feedback with us, especially on such a focused portal (Trip Advisor).

In continuation to your valuable inputs, we truly believe in receiving true feedback from our valued guests.

We do acknowledge your valuable inputs and ensure that management has taken this feedback on high severity and has put an audit for your records and the logged details.

We assure the findings will be dealt as per brand standards and needful action will be delivered in accordance.

We extend our deepest apologies for receiving such inputs that are not at all in align to our brand standards.

We look forward to see you at our facility with a change you deserve indeed.

Roshan Sharma
Front Office Manager
9877534200
Book us on reservations@cisamritsar.in

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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