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Country Inn & Suites By Carlson-Amritsar, Queens Road
Ranked #19 of 98 Hotels in Amritsar
Reviewed 5 June 2014

Trip Advisor Member

Its one of the best hotels in Amritsar.I am satisfied with the services.The staff was very cooperative.The food is delicious as well,Over all services were satisfactory and pleasant

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Priyanka_pre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CXAMRITSAR, Front Office Manager at Country Inn & Suites By Carlson-Amritsar, Queens Road, responded to this reviewResponded 6 June 2014

Dear Elite Guest,

Namaskar !

Thank you for choosing Country Inn & Suites By Carlson, Amritsar for your recent stay in Amritsar.

Entire Team of Country Inn & Suites By Carlson, Amritsar, is highly thankful to you for sparing your truly valuable time and sharing your feedback with us, especially on such a focused portal (Trip Advisor).

It is truly an honor for us to read your review stating best part as “SERVICES” and rating your review under “5 STAR” level.

Heartiest thanks for your appreciation for our property as “…….ONE OF THE BEST HOTELS IN AMRITSAR……..”

We are glad to know you loved our food quality stating “………..FOOD IS DELICIOUS……..” and appreciated our service standards.

We take note of your valuable inputs about each & everything in such details.

SPECIAL THANKS FOR RATING US ALL 5-STAR FOR

1 ) ROOMS
2 ) SLEEP QUALITY
3 ) LOCATION
4 ) SERVICE AND
5 ) CLEANLINESS

It is our proud to read your inputs about our staff member contributions stating “……. STAFF IS VERY COOPERATIVE…….” to make you “FEEL AT HOME”

We are heartily thankful to you to acknowledge our routine requests that we extend to all the guests for sharing their feedback with us on TripAdvisor.

We are delighted to know that you treasured the stay being with us. We are indeed looking forward to see you with us during your next visit to Amritsar.

Roshan Sharma
Front Office Manager
9877534200
Book us on reservations@cisamritsar.in

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (908)
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557 - 563 of 908 reviews

Reviewed 4 June 2014

I have a suspicion that most of the glowing reviews for this hotel on Tripadvisor are planted. I can see no other reason for a worse than mediocre hotel to proudly display at their reception, a framed "Tripadvisor recommended" hotel certificate.

The sheets were filthy and torn. Repeated calls to the housekeeping (we're going out - please change the sheets and clean the room) had no effect for several hours. Yelling at the duty manager when we were falling on our feet late at night, meant that we got the bed done up (clumsily, with the mattress showing) finally.

The reception staff was clueless about distances and places to eat. No tourist maps or material unlike at most hotels was on display. Only their loyalty programmes.

The pool had pigeon potty and feathers all over.

Staff was largely non-responsive and hardly even apologetic. It took three requests to get them to move luggage from the lobby to the car outside. Had it not been for the fact that I was travelling with an infant, I would have preferred to do this myself.

Never ever ever staying there again. It is such a sharp contrast from the general friendliness that we found in the rest of Amritsar.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank richa_dubey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CXAMRITSAR, Front Office Manager at Country Inn & Suites By Carlson-Amritsar, Queens Road, responded to this reviewResponded 6 June 2014

Dear Elite Guest,

Namaskar !

Thank you for choosing Country Inn & Suites By Carlson, Amritsar for your recent stay in Amritsar.

Entire Team of Country Inn & Suites By Carlson, Amritsar, is highly thankful to you for sparing your truly valuable time and sharing your feedback with us, especially on such a focused portal (Trip Advisor).

In continuation to your valuable inputs, we assure you that all the reviews posted are genuine and are never planted, as we believe in receiving true feedback from our valued guests.

We do acknowledge your valuable inputs and ensure that management has taken this feedback on high severity and has put an audit for your records and the logged details.

We assure the findings will be dealt as per brand standards and needful action will be delivered in accordance.

We extend our deepest apologies for receiving such inputs that are not at all in align to our brand standards.

We look forward to see you at our facility with a change you deserve indeed.

Roshan Sharma
Front Office Manager
9877534200
Book us on reservations@cisamritsar.in

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014 via mobile

I booked dfor superior king bed and on arrival and then into the room ..the receptionist following you says they are sorry no king bed is available! They give twin beds.

At the reception they say check out time is 11 am! Carlson????

Manger in the reviews mention it is 15 WALK TO golden temple. It's 30 mins or more!!!

No towels in room!! Just like other reviews!

Breakfast. Plate is oily. I skipped. Other reviews mentioned upset stomach. There is connection here or what??

I asked for one or two hours extension as my flight was late. They say not possible but if i pay 2000 rupees ..it's possible to stay on in the room. They are very kind in deed after not giving me a king bed.

Best hotel i been seriously. Not.



Stayed: June 2014, travelled with friends
1  Thank cayotelives
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CXAMRITSAR, Front Office Manager at Country Inn & Suites By Carlson-Amritsar, Queens Road, responded to this reviewResponded 6 June 2014

Dear Elite Guest,

Namaskar !

Thank you for choosing Country Inn & Suites By Carlson, Amritsar for your recent stay in Amritsar.

Entire Team of Country Inn & Suites By Carlson, Amritsar, is highly thankful to you for sparing your truly valuable time and sharing your feedback with us, especially on such a focused portal (Trip Advisor).

In continuation to your valuable inputs, we truly believe in receiving true feedback from our valued guests.

We do acknowledge your valuable inputs and ensure that management has taken this feedback on high severity and has put an audit for your records and the logged details.

We assure the findings will be dealt as per brand standards and needful action will be delivered in accordance.

We extend our deepest apologies for receiving such inputs that are not at all in align to our brand standards.

We look forward to see you at our facility with a change you deserve indeed.

Roshan Sharma
Front Office Manager
9877534200
Book us on reservations@cisamritsar.in

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

I was visiting Amritsar with my wife and infant daughter and saw that this hotel had been recommended by Tripadvisor, indeed, had won awards. I would advise no one to stay here.

We had to ask four times to get the torn and stained bed linen changed. It was finally done at midnight after I went down to drag the duty manager up to our room and insist that he supervise it. The pool was filthy with pigeon droppings. The front office staff did not even know the basics of Amritsar - where to go for a good meal and so on.

It took five calls to housekeeping to get disposal bags for my daughter's diapers and get the bathroom trashcan emptied. The AC was not working and it 45 minutes for a technician to arrive to clear the dirt-clogged filter.

Not only that - while checking out, we had replaced the two Bisleri bottles that we had used from the mini-bar with two Kinley bottles. The management insisted on billing us for them because they were "a different brand".

I will certainly never stay there again and nor would I recommend this place to anyone.

Room Tip: Don't stay here. Period.
  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank TheOriginalBourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CXAMRITSAR, Front Office Manager at Country Inn & Suites By Carlson-Amritsar, Queens Road, responded to this reviewResponded 6 June 2014

Dear Elite Guest,

Namaskar !

Thank you for choosing Country Inn & Suites By Carlson, Amritsar for your recent stay in Amritsar.

Entire Team of Country Inn & Suites By Carlson, Amritsar, is highly thankful to you for sparing your truly valuable time and sharing your feedback with us, especially on such a focused portal (Trip Advisor).

In continuation to your valuable inputs, we assure you that all the reviews posted are genuine and are never planted, as we believe in receiving true feedback from our valued guests.

We do acknowledge your valuable inputs and ensure that management has taken this feedback on high severity and has put an audit for your records and the logged details.

We assure the findings will be dealt as per brand standards and needful action will be delivered in accordance.

We extend our deepest apologies for receiving such inputs that are not at all in align to our brand standards.

We look forward to see you at our facility with a change you deserve indeed.

Roshan Sharma
Front Office Manager
9877534200
Book us on reservations@cisamritsar.in

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014

We stayed at Country Inn in Amritsar during a short visit to Amritsar, have been visiting Amritsar since ages, for sure this hotel is amongst the top ones in Amritsar.
Country Inn and Suites is located just at the right location in Amritsar, 3 kilometres from Golden Temple and still you can take your car, have valet parking.
Rooms are equipped with all modern facilities expected of the Country inn chain and are well maintained.
Only minor let down is training and courtesy levels of staff which are below par given the brand.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Indiglobetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CXAMRITSAR, Front Office Manager at Country Inn & Suites By Carlson-Amritsar, Queens Road, responded to this reviewResponded 2 June 2014

Dear Elite Guest,

Namaskar !

Thank you for choosing Country Inn & Suites By Carlson, Amritsar for your recent stay in Amritsar.

Entire Team of Country Inn & Suites By Carlson, Amritsar, is highly thankful to you for sparing your truly valuable time and sharing your feedback with us, especially on such a focused portal (Trip Advisor).

It is truly an honor for us to read your review as “GOOD PROPERTY, WELL LOCATED, NICE FACILITIES”

Heartiest thanks for your appreciation for location of our property as “…….LOCATED JUST AT THE RIGHT LOCATION IN AMRITSAR……..”

It is a great pleasure to know that you really loved to stay with us in our spacious and comfortable rooms, have appreciated our rooms as “………..ROOMS ARE EQUIPPED WITH ALL MODERN FACILITIES .………”

We take note of your valuable inputs about each & everything in such details.

SPECIAL THANKS FOR RATING US ALL 5-STAR FOR

1 ) ROOMS
2 ) SLEEP QUALITY
3 ) LOCATION
4 ) CLEANLINESS AND
5 ) VALUE

We are heartily thankful to you to acknowledge our routine requests that we extend to all the guests for sharing their feedback with us on TripAdvisor.

We are delighted to know that you treasured the stay being with us. We are indeed looking forward to see you with us during your next visit to Amritsar.

Roshan Sharma
Front Office Manager
9877534200
Book us on reservations@cisamritsar.in

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

The property is in middle of a busy road but is fairly close to train station and attractions such as Golden Temple and Jallianwala Bagh, It has a small roof top swimming pool as well.

The check in process was smooth, the rooms were clean and well maintained. Wash room was nice and the toiletries were good. Food in Buffet breakfast and dinner was good. The staff was courteous and well informed about the location and were patient enough to answer all queries.

Overall a nice property and a value for money choice.

  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sourabh187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CXAMRITSAR, Front Office Manager at Country Inn & Suites By Carlson-Amritsar, Queens Road, responded to this reviewResponded 31 May 2014

Dear Elite Guest,

Namaskar !

Thank you for choosing Country Inn & Suites By Carlson, Amritsar for your recent stay in Amritsar.

Entire Team of Country Inn & Suites By Carlson, Amritsar, is highly thankful to you for sparing your truly valuable time and sharing your feedback with us, especially on such a focused portal (Trip Advisor).

It is truly an honor for us to read your review as “GOOD PROPERTY AT A STRATEGIC LOCATION”

Heartiest thanks for your appreciation for location of our property as “…….CLOSE TO TRAIN STATION AND ATTRACTIONS SUCH AS GOLDEN TEMPLE AND JALLIANWALA BAGH……..”

It is a great pleasure to know that you really loved to stay with us in our spacious and comfortable rooms, have appreciated our rooms as “………..ROOMS WERE CLEAN AND WELL MAINTAINED.………”

We are glad to know you loved our food quality stating “………..FOOD IN BUFFET BREAKFAST AND DINNER WAS GOOD……..” and appreciated our service standards.

It is our proud to read your inputs about our staff member contributions stating “…….STAFF WAS COURTEOUS AND WELL INFORMED…….” to make you “FEEL AT HOME”

We take note of your valuable inputs about each & everything in such details.

We are heartily thankful to you to acknowledge our routine requests that we extend to all the guests for sharing their feedback with us on TripAdvisor.

We are delighted to know that you treasured the stay being with us. We are indeed looking forward to see you with us during your next visit to Amritsar.

Roshan Sharma
Front Office Manager
9877534200
Book us on reservations@cisamritsar.in

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

On arrival the lobby looked quite smart but everything went downhill from there. The room was shabby with stains on the walls and furniture. Lampshades were broken and bedding had so many patches and tears that I had to pull the sheet over to find a reasonably comy place to sleep. The breakfast room was a slight improvement until I saw the manager poking at the food with his fingers. One of the bain maries was broken so two maintenence guys arrived in dirty overalls and leant across the food to try and fix it. They had forgotton to put out boiling water to make tea and coffee so I waited 20 minutes while they boiled a kettle. Hardly surprising that I came away from this hotel with an upset stomach.After the quality of the hotels I had stayed in previously this was a massive let down and soured what was otherwise an excellent holiday.

  • Stayed: May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank cawblimey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CXAMRITSAR, Front Office Manager at Country Inn & Suites By Carlson-Amritsar, Queens Road, responded to this reviewResponded 6 June 2014

Dear Elite Guest,

Namaskar !

Thank you for choosing Country Inn & Suites By Carlson, Amritsar for your recent stay in Amritsar.

Entire Team of Country Inn & Suites By Carlson, Amritsar, is highly thankful to you for sparing your truly valuable time and sharing your feedback with us, especially on such a focused portal (Trip Advisor).

In continuation to your valuable inputs, we assure you that all the reviews posted are genuine and are never planted, as we believe in receiving true feedback from our valued guests.

We do acknowledge your valuable inputs and ensure that management has taken this feedback on high severity and has put an audit for your records and the logged details.

We assure the findings will be dealt as per brand standards and needful action will be delivered in accordance.

We extend our deepest apologies for receiving such inputs that are not at all in align to our brand standards.

We look forward to see you at our facility with a change you deserve indeed.

Roshan Sharma
Front Office Manager
9877534200
Book us on reservations@cisamritsar.in

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson-Amritsar, Queens Road

Address: Queens Road, Amritsar 143001, India
Phone Number:
Region: India > Punjab > Amritsar District > Amritsar
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 98 Hotels in Amritsar
Price Range: £44 - £96 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Country Inn & Suites By Carlson-Amritsar, Queens Road 3.5*
Number of rooms: 50
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