I along with my kids and three other families went to Radisson Blu hotel over the long Independence Day weekend and came back with horrifying experience. The room service is pathetic to say the least,I went to the pool and asked my room to be cleaned and when I came back even though the rooms were cleaned the towels were not put back..I called for the room service to provided for towels ASAP since we were all wet. To my utter dismay even after numerous calls to the room service and reception, the towels took one hour to arrive! My kids had a bath and we're waiting in the bathroom wet. On top of this the cheek of the staff to come inside the room to check if I was actually telling the truth..after I started shouting a guy came with two neatly folded damp towels!! This inspite of the fact that I did not request the house keeping to change the bath towels as I wanted to honour their so called green drive. We missed seeing the Wagah border because we got late..
Not only this the previous night we ordered food from the midnight menu and after waiting for 20 minutes the staff told us it will take another 25 minutes! By then the kids had gone off to sleep hungry. We decided to go yo our respective rooms and asked the staff to send food to each room...the good finally came at 1.40 in the night!! The salt container was put on the plate just for show because it was empty and did not even have the stopper out!
When I discussed this with the restaurant manager the next day he acted totally unperturbed and did not even bother to find out any details...this hotel seriously lacks in hospitality. It is not at all kid friendly. The freezers in the fridge don't work and never stocked... In all by far the worst experience in a so called 5 star hotel....very disappointed.
- Official Description (provided by the hotel):
- The Radisson Blu Amritsar is situated near the International & Domestic Airport and just 15 minutes from the railway station and attractions like Golden Temple and Jallianwala Bagh. This beautiful hotel is surrounded by lush green fields that provide a relaxing environment for your business trip or vacation in Amritsar with 5 star luxury amenities and “Yes I Can Attitude” to serve. The hotel's 123 chic and spacious rooms and suites offer complimentary broadband Internet access; The Radisson Blu Amritsar also features on-site dining, a stylish lounge bar, a full-service spa, an outdoor pool, a fitness centre and a dedicated 24hrs travel desk. All rooms are well-furnished with modern amenities, like Wi-Fi internet, LCD TV, mini bar, electronic safe, tea/coffee maker, hair dryer, ergonomic work chair, ironing board, work station and en suite bathroom. Hotel also provides facilities, such as doctor-on-call and foreign currency exchange. Hotel’s travel desk that provides airport transfer facility, planned tours for local sightseeing to Golden Temple, Jallianwala Bagh and Wagha Border & for recreation, there is an outdoor pool and fitness centre. The Radisson Blu Hotel Amritsar is perfectly suited for your social functions, corporate events, meetings & seminars with more than 13,850 square feet of flexible indoor space and 19,000 square feet of garden space, these well-equipped venues can accommodate up to 1000 guests. Savour authentic Pan-Asian cuisine at Wall of Asia or experience interactive dining at the spacious all-day dining restaurant Tavolo Mondo That offers an a la carte menu & buffets & Proof the lounge bar which offers wines, cocktails & spirits. ... more less
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