It was a mixed experience. When we arrived at around 7 in evening, we were told that our pre-booked rooms were not vacant, hence we were upgraded to executive suites for one night, which was just wow..appreciate that.
However, there was nothing which was pleasant post this. Next morning when we were about to go out, we checked if need to shift to different rooms and vacate the suite. We were told that rooms are ready and we can shift before we go out. When we asked for the room numbers where to shift, they keep asking us to wait for 10 mins each time we asked them. They gave us one room after 2 hours, and kept repeating "10 mins" further on for the other room. Finally, irritated we told that we are keeping all our luggage in one room and going out, and they should give the room in evening when we returned. Not surprisingly, they were happy about our decision to leave them alone !! ( btw, we got another room in the evening when we returned)
Another incident, the heating system in one of the rooms had trouble, and they did not inform until we asked them in the middle of the night. They promptly offered to give a room heater instead, which never arrived ! Had to spend night in cold which a 7 month old baby.
In the other room the mini fridge was stopped working, and had to call house keeping 2 times in 1 hour, before fixing it myself (the power plug behind it was loose).
The moral is that don't expect anyone to help you..they keep promising and then keep forgetting it. Could be they are short of staff or the staff is untrained.
Overall, average experience.
- Official Description (provided by the hotel):
- Clarks Inn, Amritsar is committed to provide a world-class hotel experience, accessible to the value - conscious travelers all around the world. With a vision of redefining what Inns have come to mean in India, we are single - mindedly focused on providing luxurious services with tremendous quality. ... more less
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