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“Good hotel. But very highly priced and they charged extra when you arrive at check-in. No pick up from railway station inspite o”

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Golden Tulip Amritsar
Ranked #7 of 96 Hotels in Amritsar
Certificate of Excellence
Gurgaon, Haryana, India
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good hotel. But very highly priced and they charged extra when you arrive at check-in. No pick up from railway station inspite o”
Reviewed 6 November 2012 via mobile

I had booked this hotel based on tripadvisor review onn travel guru website and asked for delux double room for 2 adult and 02 kids(6 &11 years). Paid Rs.12172/- for 03 nights as per travelguru invoice. Before leaving to Amritsar confirmed the booking with hotel and requested for pickup from station(as per reviews in tripadvisor and orher sites). They refused To pick up. Any way,I proceeded with my travel and arrived at hotel. At reception they asked me to pay Rs.800/- per night for extra bed for my kids(which was already mentioned and paid to Tarvelguru). I have to agree to them as I cannot sleep on floor. When reported the matter to travelguru, they talked to them but later on came back to me saying that you have to pay for extra bed of your kid (other wise sleep on floor!!!).
When checking out I again requested for dropping at station which was refused. But i insisted due to urgency of catching the train and some how they shown some mercy and dropped me. Ultimately i ended up the tour cursing myself and paying approx Rs. 15000/- for three nights and ruined my trip. (Room no 217, 2nd november to 5 november'12, Tarvelguru booking id TGU0000831530).

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nn_ojha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldenTulip1, Front Office Manager at Golden Tulip Amritsar, responded to this review, 9 November 2012
Dear Sir,

Greetings from Golden Tulip , Amritsar!


Please accept my sincere apologies for the lapses in service during your stay. This is certainly not the standard of service that we pride ourselves on and I do apologies for this inconvenience.

As per the records you have stayed with us and we would like to inform you that you called us at the last moment for the pick Up and was advised that car will be available after 1 hour which was of no use secondly the concern about the Extra bed , your voucher clearly mentioned that you have paid the room and breakfast for double occupancy only , not for the Extra person . we charged you a Minimal Rate of Rs.800 instead of Rs.1000+ Taxes . My staff has never said anything that sleep on the Floor , they are not trained to say such kind of words to our guests .

After having a word with TRAVELGURU representative we were informed that you have not paid for Extra Adult , that is the reason we charged for the same . At the Time of check In you were informed about the same and you agreed to pay for the amount. We are still surprised that after giving you best of the best hospitality , transparency about the rates you have given such a negative comments about out hotel.

We still look forward to the pleasure of welcoming you back on your next trip to Amritsar. I am confident your impression would be positive given the opportunity. Please do let me know when you are traveling next time so I can take care of the reservation details.

Thanking you and assuring you of our best services.

Personal regards

Kunal Moudgil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (184)
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English first
York, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 November 2012

Good quality service from all members of staff. The food in the Indian restaurant was excellent. The room and facilities were clean and reasonably spacious.
Access to the Golden Temple is quick by taxi or tuk tuk.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldenTulip1, Front Office Manager at Golden Tulip Amritsar, responded to this review, 4 November 2012
Dear Guest,

Namaskar !!

Thank you so much for your kind note, appreciating our staff for doing an excellent job during your stay.

I am pleased to note that our services and facilities came up to your expectations. It is our sincere and constant endeavor to offer the highest standard of hospitality in keeping with Golden Tulip Hotel Standards . Comments such as yours add to motivation and encouragement for the employees to move on with a renewed strength.

Thank you once again for choosing and considering Golden Tulip, Amritsar as one of the best.

We look forward to welcoming you back.

Best Regards,

Kunal Moudgil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 October 2012

Very Good Hotel, little on higher side for cost, i visited the hotel while traveling to the golden temple city. .The rooms are tastefully decorated and very comfortable. The service is efficient. The restaurants are nice.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ankur0211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldenTulip1, Front Office Manager at Golden Tulip Amritsar, responded to this review, 31 October 2012
Dear Mr. Ankur,

Greetings from Golden Tulip Amritsar !!!

We thank you for choosing Golden Tulip in the Holy City of Amritsar for your stay. We are grateful to you for having spared a few moments to share your experience and appreciation of our product and services.

Your comments on our culinary offer for the in-room dining have been passed on to our Food & Beverage department. They will ensure that your feedback is incorporated into the new menu that we are working on to enhance the offer.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Regards,

Kunal Moudgil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 26 October 2012

This hotel sets are great standard in comfort and luxury. Great customer service, clean and beautiful.

We had a 1night stop over during our visit to Amritsar - we also got help from the staff to visit the Wagah Border. It is a little away from the Golden Temple so you will need to plan accordingly - but I did not see this as a problem due to the peaceful environment.

We still cant get over the meal we had a Moti Mahal which is part of the hotel! Great job guys!

Room Tip: The staff are very helpful so ask them for any guidance.
See more room tips
  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank adventure_ke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldenTulip1, Front Office Manager at Golden Tulip Amritsar, responded to this review, 27 October 2012
Dear Valued Guest ,

Greetings from Golden Tulip Amritsar !!!!

We thank you for choosing Golden Tulip in the Holy City of Amritsar for your stay. We are grateful to you for having spared a few moments to share your experience and appreciation of our product and services.

Your feedback has been shared with our entire team, and they are delighted to know that they have lived up and exceeded your expectations in making your stay here, a memorable experience. They thank you for this generous feedback.

Your genuine and valuable evaluation of our performance inspires us to continue achieving even higher standards of service excellence.

I sincerely hope that our distinctive service will persuade you to stay at many beautiful properties of Golden Tulip Hotels across India & world in the near future. We look forward to welcoming you back at Golden Tulip, Amritsar sometime soon.

Thank you and kind regards,

Kunal Moudgil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ahmedabad, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 October 2012

i visited the hotel while traveling to the golden temple city. we were a part of group, included children as well.The rooms are tastefully decorated and very comfortable. The service is efficient and makes you feel at home. The restaurants are nice. Caffeine is a must visit, one of the best restaurants Ive been to. Moti Mahal is nice as well. Most importantly the staff at reception & restaurants are well trained and very polite. Check out was done as quickly as check in.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
5 Thank ShantanuDevnath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldenTulip1, Front Office Manager at Golden Tulip Amritsar, responded to this review, 23 October 2012
Dear Guest,

Greetings from Golden Tulip Amritsar!!!!


Thank you for your patronage to our hotel and for taking the time to share your experiences with us. We truly value your feedback and shall surely share your kind words with the entire team. Our team prides itself on the experience we create for our guests and will be happy to hear that they have managed to meet your every need and create a rejuvenating experience.

We look forward to your return visit to experience an uplifting experience with us at Golden Tulip in the Holy city of Amritsar.

Regards,

Kunal Moudgil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 October 2012

We stayed at Golden Tulip Amritsar for one night in October 2012. The room was average but clean, however the service at reception was the worst we've seen during our trip in India. The staff at reception were generally unhelpful and unwelcoming, and the hotel charges very high prices for taxis. When we asked them to check our flights details, the answer was to go ourselves on the internet. Finally, at the end of our trip, we were going to miss our flight due to a problem reserving the taxi (this was the hotel's fault), they wanted to charge us 4 times the normal price to get to the airport with the hotel car... instead of helping us with our problem. In general, our advice is to avoid this hotel, we did not have a pleasant stay. The food at their "internationally acclaimed" restaurant is very poor and expensive, even though the service there is good.

Stayed October 2012, travelled with friends
Helpful?
1 Thank Yano224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldenTulip1, Front Office Manager at Golden Tulip Amritsar, responded to this review, 7 November 2012
Dear Guest,

Greetings of the day!!

Thank you for the taking the time to share with us your feedback; I am disappointed to learn that you would not consider us again in the future. The attention the detail, design and effort that has been invested in the hotel , is unique and a true representation of India. It is most unfortunate that you did not find it to your liking. In the quest to exceed and cater to the needs of our guests, unfortunately, we have dropped the ball. I do hope you will give us the opportunity again of experiencing our hospitality and trust that we will ensure that proper training and learning will be the result of your feedback.

In the quest to ensure that you are looked after and offered exceptional hospitality, the eagerness of the team might have been too much, this I truly apologize for.

Once again, we thank you for your input and feedback!

Regards,

Kunal Moudgil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Porlock, United Kingdom
Level Contributor
161 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 15 October 2012

Good hotel in the centre of town with all the facilities you might expect including cable TV and WiFi (free). Rooms are smart and clean with constant hot water. Reasonable restaurant and coffee shop in which service is a little slow. Nice staff.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MillOaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldenTulip1, Front Office Manager at Golden Tulip Amritsar, responded to this review, 16 October 2012
Dear Guest,

Thank you for sharing your views through TripAdvisor.

We are delighted to note that you had a comfortable stay with us.
Our goal as a Luxury hotel is to ensure that our guests depart content after a visit, and repeatedly give us the opportunity to serve them.

Your appreciation is a source of inspiration and will motivate all of us to scale greater heights of excellence.

The team and I, look forward to the pleasure of welcoming you to Golden Tulip Amritsar.

Thank you,

Warm regards

Kunal Moudgil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Golden Tulip Amritsar

Property: Golden Tulip Amritsar
Address: 8 G T Road | Model Town, Amritsar 143001, India
Region: India > Punjab > Amritsar District > Amritsar
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 96 Hotels in Amritsar
Price Range (Based on Average Rates): £
Hotel Class:4 star — Golden Tulip Amritsar 4*
Number of rooms: 52
Official Description (provided by the hotel):
One of the leading hotel chain worldwide “Golden Tulip Hotels Group” has set high International Standards world over and proved as a benchmark for other hotel brands as well.Golden Tulip Amritsar is a upscale 4 star hotel offering unique surroundings and décor providing a refreshing experience and exceptional service. All 52 rooms including 4 suites are one of the spacious rooms available in the city and have been tastefully designed. ... more   less 
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