We reached at 10.30 PM in the night at Amritsar Railway Station. Hotel Manager as commited sent a cab to pick us. This was complimentary. We booked Executive room and this was a shock. Room was not upto mark as shown in picture. Then the manager pushed us that we should upgrade to the suite, it seemed this was a trick. Suite was a nice room. A 3 star category. Bathroom is a charm. View is good from the Suite. The real shocker was service. Service staff is hungry for tips. At one point my wife ordered for towels as they were not there in the room, the guy who brought the towels stood there for good 3 minutes untill she offered him 20 Rs. as tip. Everytime they were coming for anything they had it in their eyes that they are looking out for tips. Then comes the horrible moment. We were sitting inside the room and room was locked but one of their service staff opened the room with the card and then started apologizing. All the managers came to our room and started apologizing. Overall I was fine with the experience but service needs to be upgraded. This hotel can compete with good 4 star hotels. A special mention - Complementary drop to railway station was not included but the manager went out of the way and dropped us at railway station at 6 am in the morning. That was the best gesture. Would suggest others to stay there.
- Official Description (provided by the hotel):
- Located in the heart of central business district of the holy city Amritsar, Hotel Narula's Aurrum is ideally located within close proximity of World famous Golden Temple, Amritsar Railway Station and Jallianwala Bagh. Hotel Narula's Aurrum is an oasis of peace, serenity and tranquility. The hotel offers well appointed and contemporary designed Centrally Air conditioned Luxurious rooms, Comprehensive business & Conferencing facilities, Banquet for wedding functions, Multi-cuisine restaurant, room service and other hospitality services. Hotel Narula's Aurrum is man made beauty and destination for creasing golden memories of a lifetime. ... more less
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