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“Amazing” 4 of 5 bubbles
Review of Hotel Narula's Aurrum

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Hotel Narula's Aurrum
Ranked #20 of 96 Hotels in Amritsar
Certificate of Excellence
Noida, India
1 review
“Amazing”
4 of 5 bubbles Reviewed 10 March 2014

i must say their hospitality is very good., the rooms are good and cozy and especially their food is just awesome n its a plus point for people who stays there, u can take my words and a great place to stay as well when in Amritsar.its located on Mall road which is close to the Golden Temple as well. had a great time there, loved the stay at narula's.

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rickydoubleo7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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189 reviews from our community

Traveller rating
    96
    51
    26
    11
    5
See reviews for
99
21
5
13
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
New Delhi, India
2 reviews
5 of 5 bubbles Reviewed 26 February 2014

I had a great time at Hotel Narula's Aurrum. I take with me wonderful moments from amritsar and Hotel Narula's. Rooms there were awesome and i am very much pleased with the service too. Overall the best place to stay and enjoy.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Simar489
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
1 review
5 of 5 bubbles Reviewed 26 February 2014

Overall a great stay in a good location as its located on Mall road which is close to the Golden Temple and other market areas.
The owner and the staff were friendly and hospitality is good.
It has all modern comforts one would expect as a traveller-new looking and tidy room, comfortable bed, flat screen tv with choice of channels and a hygienic bathroom along with prompt room service.
An unforgettable experience visiting the Golden Temple and the charming city.
All in all , a good location and worth staying at Narula's ..

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kally05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coventry, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 25 February 2014

When we arrived we were asked whether we wanted to upgrade our room. Unfortunately, the room we had booked was not in a great state at all so we decided to upgrade to the executive which was on the fifth floor and a lot more comfortable. The shower was okay, but it was not as clean as it could be. The staff were very friendly, however in the evening it was cold and whilst they offered to provide a heater, they tried to charge us for it! I think heat of the room is a basic comfort and should be included within the price of the room... not an extra. The restaurant was nice and the staff there were also very friendly. The location was ideal and the bed itself was very comfortable. A good selection of channels were available. Overall, nice people.. however service could be improved.

  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Sharan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faridabad, India
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 20 February 2014 via mobile

We reached at 10.30 PM in the night at Amritsar Railway Station. Hotel Manager as commited sent a cab to pick us. This was complimentary. We booked Executive room and this was a shock. Room was not upto mark as shown in picture. Then the manager pushed us that we should upgrade to the suite, it seemed this was a trick. Suite was a nice room. A 3 star category. Bathroom is a charm. View is good from the Suite. The real shocker was service. Service staff is hungry for tips. At one point my wife ordered for towels as they were not there in the room, the guy who brought the towels stood there for good 3 minutes untill she offered him 20 Rs. as tip. Everytime they were coming for anything they had it in their eyes that they are looking out for tips. Then comes the horrible moment. We were sitting inside the room and room was locked but one of their service staff opened the room with the card and then started apologizing. All the managers came to our room and started apologizing. Overall I was fine with the experience but service needs to be upgraded. This hotel can compete with good 4 star hotels. A special mention - Complementary drop to railway station was not included but the manager went out of the way and dropped us at railway station at 6 am in the morning. That was the best gesture. Would suggest others to stay there.

Stayed February 2014, travelled with friends
Helpful?
3 Thank Jitenbhatia83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
59 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 bubbles Reviewed 18 February 2014

Hi

This is most unprofessional hotel i ever seen. They don't have any courtesy towards their guest.Staying here was most disappointing as if we are paying so high for such 3 star hotel.

When We entered into hotel , Though We showed our booking voucher ,We have wait for long time as Hotel reception staff was unable find our booking and then unable to give us proper room.

The Hotel manager then asked to accommodate in luxury suite of hotel for a night. When we saw the room on 3rd floor . That was not Luxury room not at all !! . That was avg room . We had to call reception for everything.

Currently , Some modification work is going on in the hotel. Due to which , rooms were stinky, had to asked for room freshener.

Next day, We changed our room to deluxe room which was on same floor. That room also doesn't have basic amenities what they are telling on their website.

They are offering " Breakfast service " in their restrant. Trust me , this is most pathetic breakfast service . They offered only bread ( either Sandwich or Bread toast ). There is no change in the menu for 2 days. The Place for breakfast is in their small hall which had been cleaned many years back .....

They tried to charge for everything incld Heater also...

Though , It is located on Mall road and close to Golden temple and market by Car , One can go for another option.


Overall, my opinion is, it is just avg hotel and pls avoid this.

Hope this helps.

Room Tip: Don't select room on 3rd Floor and avoid their breakfast service.
See more room tips
  • Stayed February 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank CoolDinesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 28 January 2014

We stayed here in the month of January, the location of the hotel is good and accessible. The staff was very cordial and warm. The room was nice and clean. Room service is a problem, but they did their best wherever they could. I would certainly recommend this place for stay.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank sapna_jha21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Narula's Aurrum

Property: Hotel Narula's Aurrum
Address: Mall Road, Amritsar 143001, India
Region: India > Punjab > Amritsar
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 96 Hotels in Amritsar
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Narula's Aurrum 4*
Number of rooms: 31
Official Description (provided by the hotel):
Located in the heart of central business district of the holy city Amritsar, Hotel Narula's Aurrum is ideally located within close proximity of World famous Golden Temple, Amritsar Railway Station and Jallianwala Bagh. Hotel Narula's Aurrum is an oasis of peace, serenity and tranquility. The hotel offers well appointed and contemporary designed Centrally Air conditioned Luxurious rooms, Comprehensive business & Conferencing facilities, Banquet for wedding functions, Multi-cuisine restaurant, room service and other hospitality services. Hotel Narula's Aurrum is man made beauty and destination for creasing golden memories of a lifetime. ... more   less 
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