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“Worst customer service experience in India”
Review of Castle Bijaipur

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Castle Bijaipur
Certificate of Excellence
Reviewed 9 January 2014

I stated here for one night in January 2014 as part of a tour group. Though the grounds itself are beautiful and have a real sense of history, I had the unfortunate experience of my tour group being told off and then verballed again by one of the hotel's owners for being too noisy - we were told we could have 'fun', but not too much fun. This display of arrogance and rudeness to paying customers completely changed my view on Castle Bijapur. I would not recommend this hotel. Food was also very average and over priced. The management of this hotel should take some lessons from other smaller botique hotels in Rajasthan and learn some courtesy and respect for its guests.

  • Stayed: January 2014
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Thank RovingTraveller85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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136 - 142 of 254 reviews

Reviewed 19 December 2013

This was our 2nd trip to Rajasthan and this time we avoided the main cities and stayed in small establishments in smaller towns and villages.

Everyone is different and we wanted a more relaxed trip so most of the places we stopped at, we chose to stay for 2 nights so there was no rushing off every morning to the next place. We could have a day to ourselves just chilling which is why we chose Hotel Castle Bijaipur

I see one recent reviewer said “All in all: a boring place. Nothing to see, nothing to enjoy, nothing to remember. Wasted time” It is funny that we all see things differently.

We were quite happy to relax in the grounds of this really special place, sitting by the pool or the shade whilst reading a good book or having a nice cold drink. We did find things to do, we took the jeep trip round the local area and ended up at their tented camp at Lake Pangarh. We also took a walk to meet Jude and Alex, an English couple who come here for 6 months of the year with Jude teaching English to girls at the local school. It was really interesting to get their views on life in an Indian village.

The Hotel Castle Bijaipur was the most expensive place we stayed in during our 2 week trip but it was the one with the most opulence and it was a nice treat for us. It was a bit like going back in time, to a different era, seeing how a privileged family lived

The room and bathroom were very nice; no problems at all although the marble floors were a bit cool. For those with limited mobility, the narrow stairs to upper floors might be very challenging as we did not see any lifts.

Rao Sahab, the hereditary ‘ruler’ of the castle and his daughter in law made a point of speaking to us and asking us about our trip and stay, something you do not get if you stay in a major chain hotel.

Rao Sahab is definitely a presence at the Hotel Castle Bijaipur and we watched him charming a group of local politicians and you could tell he had an aura about him. Interestingly we also found out that he is also a highly experienced yoga teacher. And his classes also offer fun and interesting insights into Indian life – you learn something new every day.

One disappointment was the restaurant which was sterile and lack character. There were a couple of long tables which were for larger groups but it needs someone to inject some character into it. We had no fault with the waiters in the restaurant - Yogi and his colleague who were great fun.

Although the hotel is out in the countryside some 40km from Chittorgarh we would definitely come back to The Hotel Castle Bijaipur, if we returned to this area. After all we like to see how the privileged live now and again

  • Stayed: December 2013, travelled as a couple
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Thank Bluebirdfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2013

This has to be the most amazing place I have ever stayed in India. The staff are so fantastic.
Thanks to the charming Gopal at reception, and Yogi and Beru in the dining room.
Nothing was too much work! Thanks for a wonderful stay. The village of Bijaipur is India at it;s most colourful. I will return.(Just try keeping me away)

Room Tip: This is an heritage hotel,all rooms are different. Be kind to the staff, they will change your room...
See more room tips
  • Stayed: November 2013, travelled with friends
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Thank chicky H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013 via mobile

From the first impression nice...but no welcome. Impolite staff. Desinterested in any guests service. No attention to the guests arriving late in the evening. Only spoken word from receiptions side: Passports!!!
Nothing more.
Room nice but LOUD!!!Parties, holy ceremonies. All with mighty amplifiers and noisy drums and bells. That noise stops late in the night, starts early in the morning.
I accept their tradition but why directly opposite to my room?
So if you want go there ask for a CALM room.
Breakfast:VERY VERY POOR!
Dinner:VERY VERY POOR! Worst in 2 weeks travel.
All in all: A palace without charme. Unmotivated impolite staff. Just the waiters try to offer best job.
Forget the your offer. For nearly 1000IR you see nothing interesting.
Internet slow with interruptions. But free.
All in all: a boring place. Nothing to see, nothing to enjoy, nothing to remember. Wasted time!

Stayed: November 2013, travelled as a couple
Thank mibra123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2013

I loved staying here, it was a bit like going back in time, to a different era, seeing how the royal family lived, but with all the modern conveniences that a traveller wants. I walked around taking photos of the castle, which is not something i would normally do in a hotel! Room was very comfortable and charming, the pool was lovely after a hot and tiring day. A walk around the village was really good too. I really enjoyed the whole experience.

  • Stayed: October 2013, travelled with friends
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1  Thank Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2013

I visited Castle Bijaipur on 6th-8th Nov 2013. The road leading upto the place is terrible, though it does build up to the feeling of having reached another century. If using this hotel as the stay during visit to Chittaurgarh, do remember that the ugly road has to be travelled twice. The place is beautiful. It is clear to the eye that parts of the castle are not yet renovated, there are areas of castle that might be dangerous if not careful.The rooms are all slightly different from each other, all moderately comfortable(we were a large group and saw 4 rooms during our stay), though nothing great. The service is uniformly slow, when not available at all. But the staff is courteous. The food is average at best.
Although the stay does give you a feeling of having stayed in someone's lived in house, it is nowhere near as luxurious as a castle,and too expensive for the facility. It is a pleasant home stay.

  • Stayed: November 2013, travelled with family
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1  Thank AshimaChakrabarty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2013

A 300 year old castle kept intact. Takes you back in time and history. The owners are very friendly and take great care of you. Pinnacle of Rajasthan hospitality.

Strongly recommended the suites on the top floor.

Room Tip: Suite rooms on the top floor... awesome
See more room tips
  • Stayed: February 2013, travelled with family
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2  Thank SGanediwala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Castle Bijaipur

Address: | Village Bijaipur, Chittaurgarh 312001, India
Region: India > Rajasthan > Chittorgarh District > Chittaurgarh
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 35 Speciality Lodging in Chittaurgarh
Price Range: £61 - £395 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Castle Bijaipur 2.5*
Number of rooms: 30
Official Description (provided by the hotel):
A 350 year old Castle set amidst the Vindhyanchal hills. The Castle is run as a heritage hotel by the ruling family. The Castle enjoys a scenic location as it is surrounded by hills, lakes, forests and farms. Facilities include: Swimming Pool, Massage, Jeep Safari, Horse Rides, Yoga, Birdwatching, Tribal tours, Cultural evenings. ... more   less 
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Also Known As:
Castle Bijaipur Rajasthan, India

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