We had booked in to the resort for three nights and had paid the utility charges. We had booked for 4 adults.
It was a difficult task reaching the resort as there were no signages and the directions given by the resort were also incorrect. We finally managed to reach the resort.
Our problems started from there on. The room that the reception was alloting to us was suitable for 3 adults only. When we argued that the room is required for 4 adults the front office guys had the courage to say that you should manage. We tried calling the booking office at Pune, however since it was past 6PM the office was closed, hence no one answered the call. We called up the head office, where we were asked to call back the next day, as everyone had left for the day. Finally, we requested to speak with the manager. We could speak to her over the phone and surprisingly, the manager was of no help as well. The guys at the reception has the decency to say that we have suite rooms which can accomodate 4 adults, but the voucher we had stated one room. Is it our look out to find out what are the types of rooms / suites they have or should the booking staff look at that?
The manager and the guys at the reception wanted us to take two rooms, and pay for one room. It was a terrible experience.
While we were there for 30 minutes, we saw 5 customer coming to the reception and complaining of different things not working such as TV, Light, etc.
We did not stay there for more than 30 minutes and would suggest that do not book into this resort as the people there are real cheats and do not wish to help their customers in any way. Infact will also suggest that do not take membership with this company as the company does not respond to complaints.
- Official Description (provided by the hotel):
- View is awesome, Good Valley View Room. staff was good and they will helpful . Spacious parking. Quite place with lots of tranquility with a great view from the room itself . 24 hours electricity and hot water through electric geyser. Rooms are bigger as they are traditional. Very Reasonable Pricing. Highly recommended for anyone who like to stay in Kodaikanal very safely ... more less
- Reservation Options:
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- Also Known As:
- Highland Holiday Home Hotel Kodaikanal