Strongly recommend NEVER TO STAY HERE.
At what seemed that would be a budget few nights turned disaster! It took the staff approx 3 hours to get our room organised even though the place seemed empty. We were then asked to pay cash upfront before being able to access our room. We were told wifi internet access was included in the price of the room, once checking into the room we realised that wifi was only available around the reception area. The room was dated and unclean and the safe was faulty.
We have travelled all around the world and have been travelling to this island every year for over 8 years and never were we made to feel so uncomfortable and rudely treated. The over priced restaurant took 30 minutes to prepare our entrees and the food was sub standard.
While we were out at a bar our hotel key was stolen and as the key tag had our hotel name and room number clearly written on it! This gave thieves open access to all of our belongings. Thieves entered Dream Team and then our room in the early hours of the morning and proceeded to steal all valuables including computers, cameras, phones, passports. The hotel had no security or knowledge that anyone had trespassed and robbed us until we realised what had happened and notified them the next day.
There response was one of shock and dismay, after telling hotel management we had approx $10,000 worth of items stolen. We were advised that this was not their concern and we were then rudely told to pay for a replacement key at the value of $30 and that this incident had never occurred in order to protect their image.
The final straw was when we requested a short letter from the hotel management detailing the time of our stay and brief details of the incident that had occurred for travel insurance purposes. The owner made us come back 5 times telling us the "boss" was not available. After she realised we were persistent she blatantly ignored us while we stood there for over 20 minutes pleading with her.
There are so many wonderful places to stay on Koh Lanta along with so many warm and friendly people. In our 15 years of travel we have never been so insulted or disgraced.
A & J :)
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- Also Known As:
- Dream Team Beach Hotel Ko Lanta