Pros and Cons Short list: (details to follow)
-slight smell permeates areas of hotel grounds.
-free (slow/spotty) WIFI only near reception. Paid WIFI available only in resturant and 'hot spot' areas.
-8am start time for loud motorbike cart, and continues throughout day.
-shabby rooms in barely acceptable condition.
-no umbrellas for pool/lounge chair area.
-overall lack of maintence/management.
-smoking in resturant areas and reception.
-Located on Long Beach. Great for walks/runs and swimming. Plenty of restaurants/bars near by.
-Great pool (1 of 3 only 2 are maintained).
-Warm and Friendly staff.
-Every room as a covered porch with plenty of comfortable seating.
Booked the 'buy 2 nights get 1 free' rate. W/taxes and fees paid about $44 per night w/breakfast. We understood that we would get a standard room and checked out the property before booking, so we somewhat knew what we were getting into. This review should serve more as a warning to those who may be spending more money. Unless you are booking a re-modeled room(those closer to the beach) or getting a cheap rate like we did, you may be disappointed. We are budget travelers so we were okay with some of the shortcomings, however, I would have been upset if this was a holiday stay. We wanted to stay on Long Beach after a week on Klong Khong, and we wanted a pool, check, check.
Looking forward to using our porch, unfortunantly between the mozzies and the smell we didn't spend much time there. We noticed most of the property smelled slightly of sewage. After looking for a source and finding only rubbish under our raised bungalow(and others), we figured it was probably due more to a lack of maintence than a leak. The smell was strongest behind reception, which was also behind the pool bathrooms and kitchen, again we saw open areas with trash and old construction materials. Why not just move along? Well, the WIFI was strongest here...
WIFI: Why is it that budget bamboo huts can provide free WIFI but not a 'resort' or minimally provide it in ALL the common areas. Or at least provide a decent non-smoking reception/lobby area were guests don't mind hanging out. The sewer/rancid oil smell, tons of mozzies and the random collection of moldy, beat up, mis-matched, bug invested chairs/sofas/tables was just weird and the entire area felt like an after thought. The building is quite nice and has the potential to be very welcoming and comfortable.
Smoking: We understood that current Thai law is that restaurants should be non-smoking. Granted the eating areas here are open air but since Nakara likes rules we were just surprised they took a pass on this one.
Rules: Signs posted in the breakfast 'prohibit' food being taken back to rooms, fine but this struck us as a strange and unfriendly way to inform guests. They also forbid loungers/umbrellas on the beach 'according to local authority...etc...or pay a fine'. Interestingly, this is the only establishment we saw on Long Beach, and there are many, that follow this rule. So either they are just don't want to deal with the hassle or every other establishment on LB is breaking this supposed law. The pool hrs are 7am-8pm, just seemed a bit rigid.
Pools: Only 2 of the 3 pools(the lap and children's) are maintained and outfitted with loungers. Yet, the other pool, away from the main part of the hotel is green and without loungers? And no umbrellas provided for the pool loungers or chairs that overlook the beach. Both pool restrooms need to be updated.
Rooms: As stated in other reviews the non-updated rooms aka 'standard' rooms are pretty run down and need some serious TLC. Most of it is cosmetic(stained old linens, outdated finishings, unsightly faux finish, cheap mattress) Fine, but entrance doors warped so much that they don't close all the way, loose toilet seats, very loud AC units w/mold, water damaged interior doors, loud, dusty ceiling fans with 6 inches of water collected in the light fixture, are basic ammenities that should be fixed and are easily maintained.
With the amount of staff standing around the resturant during meal times you would think this resort would be in tip top shape. During meals we never saw less than 9 staff, not including the staff actually working the buffet line. Breakfast was a self serve buffet and the resturant was rarely busy. 9+ staff to clear dishes or take orders from 3 tables? Most of time breakfast had about 20-30 people eating at one time. Staff seemed bored, texting, horsing around, taking pics of each other, eating etc...There were a handful that were well meaning and tried to be professional and keep busy, but there was just not enough work to go around, many times they would clear dishes that were still being used by guests. Also coughing/sneezing into your hands and then folding napkins, preparing drinks etc...w/out washing hands is not cool. We saw several staff doing this, we aren't germaphobes but it was absolutely absurd how common this was. The moldy vinyl placemats are gross and unnecessary. Reception generally had 4-6 staff milling about. Keep 3-4 restaurant staff, 2-3 at reception and get the rest crackin' on upkeep of the rooms and resort grounds. There is plenty to do: pull weeds, paint, collect trash/cigarette butts, clean/fix furniture, dust, wipe mold, landscape, remove broken furniture(piled near restaurant entrance), etc...
Please do something about the very loud motorbike cart. Housekeeping use large push carts to haul their wares but small cases of water bottles were dropped off around the bungalowes starting at 8am by the motorbike cart, why? This motorbike cart was louder than some tuk tuks, it was used all day long and really took away from the otherwise calm environment.
Overall there seems to be a lack of management or oversight, it never felt like there was someone in charge...it was strange...We get it, island life and all that but then don't call yourself a 'resort' and charge resort prices for your services. It's a shame because there really is the potential for this to be a great property. There needs to be more thought, more effort and follow through put in by the owners/management. Proceed with caution.
- Official Description (provided by the hotel):
- Welcome to Nakara Long Beach Resort. located in a beautiful landscape of tropical sandy rocks-free beach. The resort is set in the midst of coconut and pine trees. It offers peaceful and relaxing atmosphere where travellers can be enjoying the warm sun and lying down watching crystal clear blue sea or walking along the island's finest sandy beach. There is minor renovation constantly goes on every season done by one of the island's most experienced hoteliers. The resort offers a relax welcome and sanctuary to those looking for peaceful on their perfect beach time holidays. It is ideal for couples, families or general travelers who seek to get in touch with charming nature, tropical breeze and sandy strip. No wonder why Nakara Long Beach Resort is the first choice that provides all you need. ... more less
- Reservation Options:
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- Also Known As:
- Nakara Long Beach Resort Koh Lanta Hotel Ko Lanta