We (two couples) arrived at Lanta Resort after a small ferry from phi-phi, looking forward to relaxation and beach lifestyle for 5 nights. As soon as we arrived the "fun began".
We arrived at 12:30, unfortunately the manager told us that we would have to wait till 2:30 for our room to be prepared. This was fine, as we knew that we had arrived early, so we proceeded to the games room to spend some time waiting. We enter the "GAMES ROOM" a room consisting of dust everywhere, old safes open and riddled on the floor (VERY REASSURING FOR SECURITY) and two pool tables with only one cue that was usable and balls and table destroyed, at least it was free. At 2:15 our girlfriends went to ask if our room was nearly ready. The manager scowled at them, raising his voice saying that he had said 3:30 when 4 witnesses, "us", all attested otherwise. It was clear that the hotel was largely empty and he could have easily assigned us with another room, but it was as though he thought that his hostility and aggression would cause no implications for his hotel. Not only will I not recommend it, I am denigrating it as a result of his actions but also other experiences in the hotel. Anyway after this farce, we were begrudgingly given room keys and sent to the E building a solid 300 metre walk from reception, and possibly 1 km from the beach. This would be fine, but at night the whole area is so poorly lit and patrolled that one feels unsafe in the hotel, as any local could enter this outcast building and ransack the clients. This was a horrific start to our stay. Now I will condense and be more clear, I just thought that knowledge had to be passed on.
Pool is lovely and warm.
Mr. Wee's Pizza down the beach from the resort has some of the best pizza and food in thailand.
Rooms are modern and extremely large and comfortable.
Staff are abysmal, with the aforementioned manager smoking in the reception at breakfast time for all guests to see. THIS MAN MUST BE REMOVED, that in itself would have been a star higher.
"Free" Wi-Fi in the lobby doesn't work, causing us to miss a flight booking, but that was another debacle.
The poolside restaurant has 3 tables in a complex that could house a 1000 guests at one time, that makes soooo much sense.
Pool is tiny and gets crowded, especially since people leave beach towels everywhere all day.
Valentine's buffet was a shocker flies all over open meat plates, unlabelled noodles, the only thing edible was the roast beef and POPCORN ???
Multiple hairs baked into our Room Service Lasagne, DISGRACEFUL. the only thing they could get right was french fries and some cocktails during happy hour.
If you get lodged in E block get ready for continual trekking.
AVOID, AVOID, AVOID this establishment at all costs. Management are woeful, obviously fail to realise that terrible treatment causes ramifications, I mean we are paying their wages by staying there. Make sure if you fall, hit your head and book this "Retar...I mean...Resort" make sure to get a deluxe, not a superior room !
- Official Description (provided by the hotel):
- ROMANTIC LUXURY LANTA RESORT ON PRA-AE BEACH OR LONG BEACH, KOH LANTA, KRABI. Serenity, romantic, spacious and in the best location are probably best described Lanta Resort. Lanta Resort is ideally located among lush greenery with tranquil environment. Lanta Resort prides itself with a beautifully-landscaped garden and magnificent view of the white sandy beach. Lanta Resort is located on Pra-ae beach or Long beach, one of the best beach locations on Koh Lanta; only 5 minutes drive to Saladan - the island's centre for shopping, dining and night life entertainment. "Where the nature unfolds" ... more less
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- Also Known As:
- Lanta Hotel Ko Lanta