The hotel is located in a nice quiet area of the island. Half-way down near to Long Beach. The hotel is beautiful and the accomodation is comfortable.
However, we did have a bad experience - booked a motorbike out and the man at reception demanded my passport as a deposit. When we came to check-out in the morning (we had booked an early ferry to Krabi) we found the whole of reception was closed and there was NOBODY from the hotel staff on-site at all, this was at around 8:00am. I needed to get my passport back. Our taxi arrived to pick us up to go to the ferry but I still had not been able to get my passport back.....the taxi driver then started getting annoyed as he had other people to collect from different hotels. Eventually a woman who worked there turned up on a motorbike to open up. I tried to explain the situation to her and I was shocked that she didn't know where my passport was or even had the number of the man who usually sat at reception. Our booked taxi then left without us.....and 10 minutes later the woman showed up with my passport. They then made us pay for another taxi to get to the ferry port and were unwilling to pay anything towards this extra expense we incurred. To add to the experience....at no point did we even get an apology.
A nice hotel ruined by incompetent staff!!!!
Lastly, there was a TV in the room.....but it did not work at all. What is the point in having it if it does not work???
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- Also Known As:
- Baan Pakgasri Hideaway Hotel Ko Lanta