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“heaven on earth”

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Pimalai Resort and Spa
Ranked #2 of 84 Hotels in Ko Lanta
Certificate of Excellence
Bristol, United Kingdom
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“heaven on earth”
5 of 5 bubbles Reviewed 12 January 2011

We stayed at the Pimalai over New Year. From the moment we were picked up at our hotel in Krabi to the moment we left from Krabi airport we were treated like royalty. We had to keep pinching ourselves to make sure it was all real. The pools were beautiful, the beach location amazing and as for the staff, we could not praise them highly enough.
The rooms were spotlessly clean as were the grounds and all public rooms. We only had breakfast here and the choice was fantastic. We chose to eat at local restaurants, partly because of the price but also for the experience. Same, same but different was a beautiful location, food was good and it's only a couple of minutes walk down the beach. At the other end of the beach atr several other restaurants and a small 7/11 which was quite handy for the odd magnum and also fresh milk for my tea. Apparently, Pimalai is Thai for heaven, and it is.

  • Stayed December 2010, travelled with family
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Helpful?
Thank 186220Linda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,022 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (377)
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English first
ireland
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 4 January 2011

Stayed here for 13 nights in November

Pro's
- Beautiful location.
- Good rooms / Good gym.
- Good pool / free wifi

Con's
- Very expensive - water & alcohol.
- Staff not always the best trained - forgotten orders and some nights a complete mess.
- Management need to up their game given the cost per night.

This is a beautiful place and is defo 5 star but in danger of dropping to 4 star if management do not fix staffing problems in restaurants.

Great DVD collection, basketball court, gym & sea.

All restauarants were good - thai was the best - the twice weekly beach buffets were not nice and overpriced.

Thwere is a nice spot for lunch up in the 7 seas and the 7 seas itself is nice with good quality food.

  • Stayed November 2010, travelled as a couple
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Helpful?
Thank ronan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 11 December 2010

It was all so perfect that's it's hard to pick out one thing about our stay at Pimalai to start off by praising. The staff were always lovely and the huge smiles seemed genuine. It took a bit of getting used to all the wais (when people put there hands together, palm to palm, in front of themselves to greet you - are they told to do this or do they do it naturally - does anybody know?)

The food was excellent, particularly the pizza (OK, I know it sounds ridiculous to come all the way to Thailand to eat pizza, but I happen to prefer pizza to spicy food), and our Deluxe room was always spotless. We got an upstairs room (they come in blocks of four, 2-up and 2-down) quite near the beach, which was one of the better ones, thanks to our travel agent Andaman Sky, with whom we also booked places in Ao Nang and Koh Yao Noi. Pimalai was the most luxurious part of our honeymoon, the other 2 places were more about doing adventurous stuff.

Maybe the best thing about Pimalai is the location, which is unbeatable - Kantiang beach is uncrowded and clean, and theer are a couple of fun beach bars at the other end of the beach - thankfully not too close though.

Had a great time, would book again.

  • Stayed December 2010, travelled as a couple
    • Value
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Helpful?
Thank stevehobbs76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
35 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 bubbles Reviewed 5 December 2010

We stayed in Pimalai for 3 nights and were extremely disappointing overall with the hotel and level of service. This is at best an average 3 star resort with 5 star prices. In my opinion it is often the little personal touches that make a resort 5 star of which at Pimalai sadly there were none.
On the positive side, the beach and location are stunning and for this reason I would recommend going to Koh Lanta. The spa as well was wonderful and could not have been any better.
However, the rooms look very tired, the bathroom in particular is small with very worn tiles and a dingy feel.
The level of customer service definitely does not reflect that of a 5 star hotel. While we were willing to accept a level of language difficulty, it took an enormous amount of time to communicate simple instructions to the front desk reception and some members of staff really did struggle to understand very much english. Also aside from the language issues, the staff were not helpful and definitely need some formal training on customer relations.
The prices of the food were extremely expensive. We have not complained about this at other five star resorts as the quality usually matches the price and you expect to pay a premium at such resorts. However, the quality of the food at Pimalai was so bad, we really did feel that the prices could not be justified in any way. We also tried the room service menu and the burger we ordered was barely cooked and cold inside. In the end we went to "Same same but different" which is just next door on the beach for lunch. The prices are far cheaper and the food and drinks of a much better quality.
When we checked out we noticed other customers complaining about similar issues. Clearly management are aware of all the issues but as Pimalai is so widely marketed do not feel they need to do anything about it.
My advice- definitely go to Koh Lanta but do not stay at Pimalai as there must be far better resorts at a fraction of the price! From reading trip advisor, Layana looks like a much better option- we wish we had tried it instead!

  • Stayed December 2010, travelled as a couple
    • Value
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Helpful?
5 Thank simonpope2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rainham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 November 2010

It was a very long journey from London to Koh Lanta. However I found the 2 hour trip from Krabbi to the hotel itself so exciting and it went so quickly.
I am a Coeliac (wheat & gluten intolerant) which I had advised the hotel when I booked. The head chef in one of the restaurants approached me at breakfast the first morning and arranged for me to have gluten free bread made for me twice a day. He also ensured that the food I received was gluten free. The staffs in the restaurants were also very helpful. After a first visit to each restaurant they remembered my room number and ensured that my bread arrived to whichever restaurant I was eating in. They were also very careful to ensure my food was gluten free.
The staff could not do enough for you, whether it was on the beach, by the pool or anywhere else in the hotel, including bringing water, fruit juice and fruit on sticks to you when you were at the pool or beach. They made me feel very special.
The views from the rooms were lovely looking out to sea.
This was my first holiday on my own and I couldn’t have picked a better resort. I would love to go back every year but now my partner and friends want to come with me but I wouldn’t want to spoil my little piece of paradise...

  • Stayed September 2010, travelled solo
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Helpful?
Thank Kfoale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 17 November 2010

Wonderful service, great spa, quiet time. Beautiful spa. There is a wonderful local restaurant on the beach right next to it.

  • Stayed November 2010, travelled as a couple
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Helpful?
Thank allavol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 12 November 2010

We stayed at the Pimalai in July as part of our honeymoon.

The transfer from our first hotel was amazing as we were picked up by car and driven to their private jetty and then transported by boat to the island. A wondeful experience.

We stayed in a Pool Villa and the view was absolutely amazing. The villa was truly breathtaking as well and the pool was perfectly placed. The golf buggies which transported us from the villa to the lower resort were always punctual and all the staff were extremely pleasant and cheerful.

The time of year when we were staying was pretty quiet and therefore the bars and restaurants seemed a little quiet. In saying this the service was always extremely punctual and there was no trouble in getting a table if we wanted one.

Another mention must be made for the trips which were fantastic. The snorkelling trip was amazing. The spa was also amazing and very tranquil - not sure if this was because we went at such a quiet time of year.

Perhaps our only small issue was with breakfast where everything seemed to have flies buzzing around it. At out other hotels this was not an issue - perhaps it was because it is in such a jungle/forest environment.

This was only a small issue. For a honeymoon couple this was a perfect place to spend a few nights, though we found 6 nights to be about perfect for our needs as we were running out of things to do.

  • Stayed July 2010, travelled as a couple
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Helpful?
Thank elpep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pimalai Resort and Spa

Property: Pimalai Resort and Spa
Address: 99 Moo 5, Ba Kan Tiang Beach, Ko Lanta 81150, Thailand
Region: Thailand > Krabi Province > Ko Lanta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Ko Lanta
#2 Luxury Hotel in Ko Lanta
#2 Family Hotel in Ko Lanta
#2 Spa Hotel in Ko Lanta
#2 On the Beach Hotel in Ko Lanta
#4 Romantic Hotel in Ko Lanta
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pimalai Resort and Spa 5*
Number of rooms: 121
Official Description (provided by the hotel):
Pimalai, nestled in a lush tropical forest with direct access to 900 meters of pristine sandy beach, is the Andaman destination to set your sights on. The beach resort combines all the right ingredients - subtle five star comforts, natural beauty, far from the crowds, with no noise except the sound of the waves sliding in and out and slowly breaking onto the sand. ... more   less 
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Also Known As:
Pimalai Hotel Ko Lanta
Pimalai Resort Ko Lanta

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