I wish I could give this place a zero for business policy. My husband and I booked a room for a week at Peace Paradise for our honeymoon months in advance and even emailed prior to our trip to confirm with the owner. However, on the day we arrived we were informed that they had made a mistake on their end and only had a room for us that night and not the rest of the week. We were so disappointed as we had specifically booked our room wanting a beach front room in the middle of beach with many dining options close by. They told us they had found a room for the rest of the week at a different hotel at the end of the beach. The other hotel had poor reviews online so we were skeptical. After viewing the new hotel ourselves in person shortly after arriving (hoping for the best) and letting the manager know that we did not like the other hotel, we were told that as they had no other option so unless we could find some place else on our own (in the middle of high season), we were stuck with the other hotel. The manager even asserted that he didnt believe we had gone to see the hotel in person. In addition we were made to pay for the entire week up front in order to even ensure we would have the option of the other room for the rest of the week-seriously, we had to pay for all week immediately upon arrival after traveling that far and just learning our room was gone. We felt so ripped off. We didnt feel that we had options and felt like they did not care how much time or money we had spent to get to Koh Lanta to have a relaxing honeymoon. We looked online for other room options and I even spent over an hour walking the beach the next morning inquiring in person for a room but everything was booked. So we were left with only the option of the hotel they moved us to (which we did not like; the poor reviews were warranted). And because the room at that hotel was not available until 2pm the next day we wasted a day of our honeymoon searching for a room and waiting around to move to a hotel that we did not want to stay at. They offered us no partial refund and pointed out that our new room was more expensive like we should be grateful - although it was not what we wanted in a room/resort or at location we wanted to stay in. I am not easily upset or disappointed but to be treated like this on your honeymoon after spending so much time and money planning a once in a lifetime trip was utterly disheartening and upsetting. I would never recommend spending your money on a place with such poor business practices.
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