In theory this hostel is good - there's a good chill out area with good movies but I stayed here two nights and was bitten very badly by something in the beds.
I don't think they're bed bugs but something small that can't be seen by the eye.
On the first night, I got moved to a different bed in a different room, but the bites continued to happen. I complained to reception and they told me I'd get moved to an air con room (from fan room). I packed my bag as they instructed me to do only to come down to reception and be told that they don't have any air com beds after all - very frustrating.
They change my sheets and second night in, I'm already covered in loads more bites within hour in. There are two other girls in my room (room 1) who are also covered in bites (worse than I have ever seen on someone). As I can't sleep again and fed up of being bitten all over my body - I move to the chill out area to sleep. I marginally get some sleep here.
In the morning, my neck and face are covered and swollen. I ask for refund for my final 2 days stay for me and my friend and I'm told that our beds are non refund. Of course I argue the case, I've not slept in 2 days and I'm getting bitten but they refuse. The receptionist is very rude and tells me to phone the tourist police if I don't like it.
This has completely ruined my stay in Ko Lanta and of course I would never go back to this place. The fact the rooms are so expensive too makes it that much more worse.
Not everyone in this hostel got bitten of course so there are good reviews on here. The only thing I would suggest to anyone is book by the day and if you find yourself in my situation or worse, you can at least move without losing any money.
- Official Description (provided by the hotel):
- Reception open time: 07:00 - 20:00. - Check in Time: 14:00 - Check out Time: 12:00 - Guest must be age over 15 years. - For A/C dorm. Air con available between 18:00 - 09:00 of the next day. Please make sure what type of dorm you had booked, fan dorm or air con dorm - We provided free drinking water whole day. Please take your own personal container to refill it. - Common fridge & microwave are provided. - No elevator please enjoy stair. - Hot shower will be provide in the share bathroom at 2nd floor. - No Shoes inside our property, Please... - Hostel accepts Thai BAHT only ( ATM machine is available the ground floor of the hostel ) - No curfew. Door will be closed at 21.00 , please bring key card with you. - Guest has to drop the deposit for electric key card for THB 200.- - Towel deposit THB 100.- and rent THB 40.- / pcs. but we appreciated if guest can arrange by their own and it will be returned to guest when check out. - For multiple of group booking, we guarantee for the bed in dorm only. That's not guarantee you will be in the same dorm. But we will try our best subject to available. - Guest must settle the full payment covered the period of staying before check-in. - Cancellation policy must be notify us by writing in advance 72hrs before original arrival date, otherwise the cost of cancellation at 2 nights will be charged and cannot be refund or waived. For any cancellation booking period stay from 20 Dec until 20 Jan ( Peak Season ), If cancellation less than 73 hrs by email us - FULL amount will be charge. ... more less
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