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“Still quality”

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Layana Resort and Spa
Ranked #1 of 84 Hotels in Ko Lanta
Certificate of Excellence
Nottingham, United Kingdom
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Still quality”
Reviewed 12 June 2011

We arrived at the Layana slightly unsure of what to expect. The last time we were there was less than a year ago, and it was then under the ownership of the very special Bob and Maggie who had made the Layana the special place it is.
There was again someone to great us on arrival, but it wasn't the owner/ general manager of the hotel as before. The experience of being greeted by the main man does make you feel special, and Bob was brilliant at making every single guest feel that way. Bob would tell you that nothing would be a problem, and just go and see him if you ever had any. It could not have been more different with the new general manager who walked around as if he was the only one with the problem.
Besides that slight irritation, the vast majority of the staff are the same as when Bob and Maggie where there and they are absolutely brilliant. What makes the Layana so special is the experience created by the people who work there. If the new managers ignore this and think that they know how to run a hotel better than the multi-award winning Bob and Maggie did they may end up with a problem. If they change it any more than they already have then it will cease to be the Layana as the previous quests know it. The hotel being so special ensured quest returned year after year. If these new managers think they can operate it like the other hotels they own in Bangkok and Phuket then it will turn into them and become just 'an ordinary' hotel.
On the plus side the new owners are starting a complete refurbishment program which some areas of the hotel are starting to need.
When speaking to other quests who were there for the first time they still all loved it, with the most important factor being the service everytime. The Layana is still a quality hotel but it just isn't as special as it was before.

  • Stayed June 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
7 Thank JedH333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
London, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 June 2011

We stayed here in May 2011, during what was described as 'rainy season'. The rooms were half price and we got a free night thrown in as well!

Five star luxury all the way, couldn't find a fault in anything.

Oh...check out the 'happy hour' cocktails whilst watching the best sunsets you will ever see!

By the way it rained once...for 15 minutes...if that's 'rainy season' I like 'rainy season'!

Room Tip: Look out for low season deals
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  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
10 Thank Neverhadagapyear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
79 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 31 May 2011

My husband and I stayed at Layana for two weeks in May 2011 for our honeymoon. There are plenty of detailed reviews on here so I will just cover the basics. The room was decorated with flowers and complimentary sparkling wine on arrival - a lovely touch. The room was a good size and very light and airy. The bathroom was spotless. I was provided with a padded coat hanger for my silk nightwear - it was just there one day, I hadn't asked for it!! Service is impeccable, you don't lift a finger but the staff are not over bearing. The grounds were spotless, the beach in front of the hotel kept completely clean. The breakfast selection contained virtually everything you could imagine. There was a good variety on the menu, the quality of the food was excellent and mid priced - not as cheap as restaurants down the road, but half the price of the UK. Drinks were a bit pricey, much more like UK prices but we just made the most of the happy hour!

Overall, a delightful, small and friendly hotel.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank TravellinggirlUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 May 2011

I have just read the previous post and either they did not stay at Layana or they are just seasonal complainers. I would seriously disregard their comments.

My wife have been amaized by the level of service from the staff they are the most helpful people and geninely go out of their way to make your stay special.

The food is great, well priced and served quickly.

Rooms are large and serviced twice a day with special treats and flowers. They go the extra mile

In all an excellent experience And great value for money.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank JenJans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Germany
Level Contributor
88 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 14 May 2011

We chose Layana after reading all the reviews on the the Trip Advisor. We wanted to go back to Amari Vogue, but decided to try something different. Since we arrived in the low season, it took 2 hours by car and 2 ferries from Krabi Airport to reach the resort. I would like to point out that there is nothing specifically wrong with Layana Resort, and perhaps our expectations were a bit too high. We travel a lot, both business and pleasure, and since this wasn't our first trip to Thailand, we kind of knew what to expect.

First, all the good things worth mentioning:

- We loved their adult only policy, the resort was peaceful and quite.
- Breakfast was very good, always fresh and a good mix of Thai and Continental food.
- The food at the restaurant was reasonably priced and always good.
- Our Garden room was a very good size, and had a very nice bathroom with a sunken bath and a separate shower. Free internet was great as well.
- As always in Thailand, the staff were always smiling and always willing to help. The pool boys always seemed to work very hard to keep everyone happy.
- The Spa was amazing - priced very similar to European ones, Friday special where partner goes for free was great.
- BBQ night and Thai night were fab.

A few improvement suggestions:

- All though the staff is very friendly, the service was a hit and miss at times. I must point out that this was not deliberate. There is so much staff there and everyone seems to be doing everything, which makes it seem very unorganized. Therefore, a quality of your cocktails for example would vary a LOT depending on who made it. Your wine would arrive after you finished your main meal along with your bread and the small appetizer. The drinks could take 20 min sometimes, even when not busy. Our food got mixed up several times, which ended up causing a few issues, since my partner loves spicy food and I don't.
- The same menu for lunch and dinner gets tiring after a while.
- The Garden rooms are a bit out of date and could use a touch of re-decorating.
- The pool is on the small size.
- The Island Discovery trip we did, was nice, but not worth the money, (2600 for both of us) We saw the old town, new town center and the gypsy village. That was it.
- Organizing a giant Tiger Prawn' evening, and running out of tiger prawns 20 min into the service, again seemed very unorganized and a bit unprofessional. Especially when the waitresses were taking orders not even realizing they had run out in the first place.
- Esthetically speaking, the gardens are beautiful, but Layana could use a few improvements on the outside. Howerver, I do understand that there are refubrishment plans for this summer.

I am very sorry to write this, and I wish we felt differently, but to us that special something was just missing here.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
18 Thank nats-dk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LayanaManagement, General Manager at Layana Resort and Spa, responded to this review, 9 June 2011
Dear nats-dk,
Thank you very much for staying at the Layana Resort&Spa during your recent visit to our beautiful island. We appreciate you taking the time and giving us detailed information about your stay. We value your comments and will use them to further train our associates in order to meet and exceed our guests expectations.
Please trust that we will discuss all your mentioned points with our managers and staff and train our associates accordingly.
The esthetically parts will be taken care off as we never stand still in our business and will keep improoving and refining our resort and the services offered.
Looking forward welcoming you back here on Koh Lanta,
Warm regards
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 May 2011

The title says it all. This was written on the back of the staff t-shirts on BBQ Nite, which is not to be missed by the way. Great food and great value.

This is our second visit to Layana (First in 2009) and like many were worried that the philosophy of excellent service maybe lost with the change of management. Let me say there is nothing to worry about. Many of the restaurant and poolside staff are the same and still take real pleasure in making sure you have a great and relaxing time.

We had a couple of conversations with the new management team and they are committed to keeping the core values of Layana but also have plans to reverbish and update the facilities in the coming months. So who knows, it might even get better!!

We will definitely be back in a couple of years as this is a magical place. The hotel cannot be beaten for service and value and the island (in low season) is perfect for those looking for a relaxing break.

We booked a package which included dinners at Tides restaurant and a spa package. The food quality in the restaurant is excellent both western and Thai. The Yellow Fin Tuna is the best we have ever tasted...yum. But it is also well worth getting out and sampling some of the food in the local restaurants where a meal for 2 with a couple of drinks will be around BHT600.

As many have said you can get very cheap massages on the beach but for anyone who enjoys the spa experience, you must visit the Linger Longer. It is fabulous!

Can't wait to return.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank NewcastlePeterD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jakarta
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 May 2011

Layana was truly all that it set out to be. Idyllic, serene, private and secluded. Luxury at it's best with a human touch. Just loved it.

Thank you Layana and than you other tripadvisors for the headsup.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank indo_ahmed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Layana Resort and Spa

Property: Layana Resort and Spa
Address: 272 Moo 3 Phra-Ae Beach | Saladan, Ko Lanta 81150, Thailand
Phone Number:
Region: Thailand > Krabi Province > Ko Lanta
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Ko Lanta
#1 Romantic Hotel in Ko Lanta
#1 Luxury Hotel in Ko Lanta
#1 Spa Hotel in Ko Lanta
#6 Family Hotel in Ko Lanta
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Layana Resort and Spa 5*
Number of rooms: 57
Official Description (provided by the hotel):
The Layana Resort & Spa is nestled on Koh Lanta Yai Island in Mu Koh Lanta National Park. The park is a marine archipelago, home to verdant tropical rainforests and undersea kingdoms of colourful coral rich in natural marine diversity. The resort enjoys a spectacular beachfront location on a 3-kilometer long white sand beach, situated about 2 hours south of Krabi International Airport. Environmentally-conscious design throughout the property results in a simple and elegant Thai atmosphere; alfresco architecture combining with contemporary design to provide an open, cool and natural feel. ... more   less 
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Also Known As:
Layana Hotel Ko Lanta
Layana Ko Lanta

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