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“When can I return?!”
Review of Twin Bay Resort

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Twin Bay Resort
Ranked #19 of 84 Hotels in Ko Lanta
Certificate of Excellence
Chelmsford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“When can I return?!”
Reviewed 6 February 2013

I stayed at this resort recently for 6 days at the end of a very busy and compact trip around other areas of Thailand, and it was the perfect location to relax, chill out and unwind. The resort is mainly used by families or couples but I stayed with my friend and had an amazing time.
The rooms are fairly basic but reasonably comfortable, functional and kept very clean. Mosquito nets were provided for us and were muchly appreciated in our battle against the beasts! As was the A/C after a long day outdoors. Our electrical appliances worked on a standard European plug with no problems. The pool area and pool itself is lovely and kept in great condition with the GMs particular ideas on poolside etiquette. The bar area is a great place to chill and enjoy the scenery with plenty of cocktail options.... If its not on the list, they'll create it for you! The restaurant is also in a lovely cool position. The breakfast buffet had everything you would expect and catered for both Thai and more western tastes. Although we didn't really eat there much during the day as we preferred to venture out and about. But the lunch buffet was tasty enough and would be great value for families.
Twin Bay is in a stunning location, you just can't get tired of the view there! During our stay if we went on the beach we were often at least 50metres away from the nearest people.
The staff were exceptionally kind and friendly, and Erik went above and beyond our expectations in making sure that we had an enjoyable stay. Both John and Erik were great in their recommendations for organising day trips and which restaurants to visit in the town.
My only critique of the whole set up is that the bar closes quite early (usually 10pm) so you will need to go into town for 'entertainment' although the staff certainly didn't mind us having drinks in our rooms or by the poolside once the bar had closed. This probably isn't an issue for the majority of guests staying in family groups though.
Twin bay resort is not a palace if you want extreme luxury, but it is excellent value for money, is clean, comfortable and has a friendly, homely feel to the place that in my opinion money just can't buy. In fact, there's simply no other place I would stay if I ever manage to return.

Room Tip: To my knowledge there is only 1 less desirable room in the whole resort.
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  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rachel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDeeKohLanta, General Manager at Twin Bay Resort, responded to this review, 6 February 2013
Dear Valued Guests

Swings and roundabouts. What one appreciates another doesn't. Thank you so much for your lovely review of Twin Bay. I totally agree that we are in an amazing location and I also never get bored of the views.

So nice to hear yet again about the friendliness of our staff here. They try their best in their own way and I can't fault that. Also nice to get positive comments regarding the breakfast and the lunch buffet. The kitchen staff work tirelessly around the clock to get the food out and mouths fed.nThe bar as you say does close at 10 pm as our guests are mainly families and not bar dwellers. Happy that you enjoyed it though.

Awaiting your return.

Jonathan Dee
Resort Manager
rm@twinbaylanta.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Copenhagen, Denmark
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 January 2013 via mobile

Stayed for one week with family. The location is great for Koh Lanta. Right on the beach in the quiet part of the strech. We had great use of the beach and the pool.
The staff is very helpful. Both the managers (a sweede and English guy) and the thai staff. The thai staff looooves small children and will without asking just Pick Them up and carry Them around the resort. If that isn't ok With you ( as in our case, as our kids don't like it) they will respect that as well. Just tell the manager to tell the staff.
The breakfast was ok, but try and eat other places for lunch and dinner, as the food isn't great - a bit bland. We especially enjoyed Malladee Restaurant just Down the Road.
The rooms are basic With an odd design of use of rooms: a giant bathroom and too little space in the main room. Also the rooms are worn and torn With lots of things slowly falling apart.
However I will recommend the resort because of the location and staff.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BrunoVinther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDeeKohLanta, General Manager at Twin Bay Resort, responded to this review, 27 January 2013
Dear Valued guests

Many thanks for your review of Twin Bay. I recall the worries you had with your onward journey to Koh Lipe, i do hope they managed to work out OK for you.

Having read your review, i tend to sit on the fence to number of your points. the room you chose was a standard room and having two baby cots inside does take up space. You were offered a family room i recall but declined it. Overall i am delighted that you found the location and staff very friendly. .I am disappointed that you found the food bland. i recall you saying lunch on the first day was excellent. Obviously with two children to feed an outside option is the cheaper option and variety is important if you stay for any length of time.

i do hope we have the chance to welcome you all back again in the future and hopefully the KohLipe booking went ok after all that headaches you had with it

Best regards
Jonathan Dee
Resort Manager
rm@twinbaylanta.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 January 2013

My boyfriend was recovering from walking pneumonia and so we were following doctors orders -- rest and relaxation. That is exactly what we found at Twin Bay. Super mellow vibe, the managers, John and Eric, were great hosts, and our room was spacious with a huge bed. It was simple in a good way. We enjoyed the breakfasts -- omelettes made to order and good fresh fruit with yoghurt and muesli. We enjoyed fantastic Thai massages every day -- do not miss out on that experience! The massage facility is right on the property at the beach, and there is nothing more relaxing than a thai massage with sea breezes caressing your skin. This is a great family spot because the water in the bay is very shallow and gradual. We swam at least three times a day in the sea. We absolutley loved the fresh coconut shake from the bar during the day, and pina coladas at night. Not a party place, but a relaxing and restful place to recharge.

Room Tip: Get a room on the beach, or if they are all taken, go for one in the second row of bungalows from th...
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank chezkatek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDeeKohLanta, General Manager at Twin Bay Resort, responded to this review, 6 February 2013
Dear Valued Guests

What a lovely read. It is always a pleasure to see the we have achieved our goals, namely making R&R time a memerable one. Super mellow vibe is a new one. We get described in many different ways but I must say I like your description.

As always, your comments will be passed on to our team to give them the recognition they deserve. I do hope we have the chance to welcome you back in the not too distant future.

Best regards
Jonathan Dee
Resort Manager
rm@twinbaylanta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pekanbaru, Indonesia
Level Contributor
3 reviews
Reviewed 18 January 2013

The Twin Bay Resort is an excellent 3 Star beach resort on Klong Dao, our favorite beach on Koh Lanta. The service is great, the staff is friendly, and the rooms are comfortable. You do have to put up with Jon's dry if not parched sense of humor, but he can't help himself - he's British. Last summer we spent two months at Twin Bay. It's our home away from home.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Norm F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDeeKohLanta, General Manager at Twin Bay Resort, responded to this review, 22 January 2013
Dear Valued Guests

Thank you so much for your positive review. It is always a pleasure to read reviews in such light. As you know, we continually strive to better our performance and your review will be printed and shared with the team to give them the recognition they deserve.

Look forward to welcoming you back in the not too distant future.

Best regards
Jonathan Dee
Resort Manager
rm@twinbaylanta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SAN MATEO
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 8 January 2013

We just returned to the US after 2 weeks in Thailand - the last 5 days of the trip we spent at Twin Bay. We were with our 3 children (ages 11, 11, and 8). Previous poster who noted the "3* resort in 5* location) is spot on. Views are beautiful, and we loved waking up to the calm ocean and beautiful views of Klong Dhao (sp?) beach each morning. Twin Bay is almost at the very northernmost part of a great part of the beach. We were able to walk right into the water and walk for a pretty good distance, unlike farther down the beach where there is a sudden drop. When the tide is low, its a great beach for jogging as well. Lots of resorts down the beach that seemed pretty similar with restaurants attached - although Twin Bay seemed much quieter.
As my husband noted, it was a great resort for us, but after staying in two other hotels (Hyatt in Bangkok and Rimping Village in Chiang Mai) in Thailand, this place could use "a shave and a haircut." Lots to like, but if you are high-maintenance, the little things might bother you. Property not always super-clean (would be nice to have someone sweep the pool deck when it gets really dirty), staff will bring drinks to pool chairs but rarely remember to pick up the used ones, gaps in doorways which lets bugs in, no hairdryers in room (we asked for one and got it - but you can't dry your hair near the mirrors...), etc. Again, not huge deals, and since we were with our kids, we were happy to have more of a casual resort, but if you are someone who likes higher end properties, this might not be the best place for you.
Staff was friendly and helpful - from the guys making omelets for breakfast to the bartender who probably made 100 mango smoothies for my kids to the housekeepers - lots of smiles and helpful advice. Jonathan (GM) and Eric (guest relations) were helpful - both are there many hours in a day, and clearly work hard to make the guest experience a good one. Eric recommended Barracuda (new restaurant down the street) for dinner - we ended up going twice because our kids LOVED it - so we appreciated his help. Free trial scuba dives in the pool were a great touch as well. Restaurant good - had some good meals there - although not too different than other resorts on the beach. Massage area basically outside our door (300 baht/hour) was terrific - I think we "splurged" on a massage each day!
Giving it 4 stars. Definitely could improve and make it a little more upscale if they wanted to - but I'm not sure they really want to - I think it serves its market well, and the price (despite being the peak season) was reasonable considering what we got.
Interestingly, very few other Americans at Twin Bay (or on Koh Lanta). I think 75% (at least) of the guests were Swedish. Friendly place, friendly people, great way to wrap up a terrific Thailand vacation.

Room Tip: Beachfront bungalows were just that - great location with beautiful views of the water.
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jlmmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDeeKohLanta, General Manager at Twin Bay Resort, responded to this review, 9 January 2013
Good Morning USA. What a joy to receive another well constructed review highlighting Twin Bay as it really is. Since changing our tag line on our website, many in house guests have come to me to say that it is spot on. I agree we do need a shave and a haircut, but compared to last year our hair is a lot more presentable. I have already booked and appointment with the barber for low season to trim the stray hair and maybe even add some highlights.

As you said, some irritants which we are aware of and when I get the green light from the powers to be they will be rectified and or adjusted. The staff as you said are friendly and helpful and try their best. Erik as mentioned is the "rock" in front office and does an outstanding job on the guest relation side of things. He is also a living computer when it comes to the admin side of things.

To readers of this review, it's not we don't want to be a 4 star, it's because as you said, it serves our market well, being those who wish to relax in a 5 star location and not stress out about little irritants.

Many thanks for your reviews and hope one day you will return to Twin Bay and see the new haircut and grooming.

Best regards
Jonathan Dee
Resort Manager
rm@twinbaylanta.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton and Hove, United Kingdom
Level Contributor
48 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 7 January 2013

Twin Bay Resort describes itself as a 3* hotel in a 5* location and it's absolutely spot on. The resort fronts a spectacular sweeping bay with a soft sandy beach and the food, service and accommodation are fine for a 3* place. If you want the luxuries of a 4* or 5* place, then go elsewhere, but if you value a friendly and helpful staff, and everything you could expect from a 3* place, then go to Twin Bay Resort. We arrived at lunchtime on my daughter's birthday and, although I hadn't had the sense to pre-order one, a very tasty birthday cake was waiting for us at 8pm on our return from dinner. That's way above 3* service! Both Erik on reception and hands-on resort manager Jonathon were always ready with helpful suggestions for restaurants, bars etc. Their positive attitude had clearly transferred to most of the staff - cleaning, restaurant, bar, driving - who all contributed to a great stay. Free wifi across the resort was also a welcome bonus. The infinity pool was always clean and a pleasure to opt for when the warm sea was just too much of a hassle to walk to, and, although the resort itself was full when we visited, it never felt crowded.
A couple of things which would make it an even better place would be in-room safes (although the free safety boxes at reception worked fine for us) and, for the vain amongst us, a mirror near the plug for hair dryers/shavers. But, overall, a great place for a holiday.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Positive-pensioner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDeeKohLanta, General Manager at Twin Bay Resort, responded to this review, 7 January 2013
Good morning " positive pensioner" what a wonderful and accurate review that was. Indeed we are as our tag line says a Casual 3* in a 5* location. We are what we are and don't pretend to be anything else. If our staff can go an extra mile to please then all concerned are happy. I appreciate your comment regarding Erik,our guest relations, as he deserves most of the praise, he has become a magnet for most of our guests because of his professionalism and charming manner, oh and he's Swedish as are most of our valued guests.

The points you mentioned for improvements have been noted and as I have said in previous reviews, I am nudging the powers to be to have safes and mirrors installed as soon as possible.

Thank you once again for your review and hope we have the opportunity to welcome you back in the not too distant future.

Best regards
Jonathan Dee
Resort Manager
rm@twinbaylanta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 December 2012

Don't like to say it but there is nothing special about Twin Bay apart from the location, which is on the quietest part of the great beach at the top of the island. Rooms are a decent size but are worn now, and for the price I must admit we expected better.

Breakfast was OK, but left out, uncovered, in the mornings meant there were always lots of flies etc. Coffee was poor quality, eggs 5/10, and not a great array of fruit. In comparison to places we stayed in Koh Phangan (of course it's a different island but still), then Twin Bay is massively overpriced for what it is.

First room we had was a family one, which had a strong smell of damp. Indeed within 5 minutes of walking in a staff member came in to spray the whole place. After two nights we upgraded from standard to a bungalow 'on the beach' for our last night. Pretty much the same but bigger and about 5mtrs in front of the one we were in the previous night. Cost went from about 50euros to 100 and the front door didn't even close properly (gap at the bottom) meaning it was all the easier for unwelcome guest to enter. Appreciate there's wildlife around, but gaps in the doors of 100euro bungalows doesn't help the situation.

The restaurant was just about OK - very bland in comparison to what we enjoyed during the rest of our month in Thailand. The 'bbq' was about the same standard - served up very dry squid and you just felt there was no no real inspiration or 'love' put into what was cooked up. Although the staff themselves were pretty friendly.

The Bar had a sign saying 'always time for a drink' in the 3 days we were there they ran out of Singha twice and it was closed at 10.30pm on the Friday and Saturday night we were there (first week December). Overall, it's a 5/10 place but I've given it two out of five because for the place needs to do much much better.

Room Tip: Our bungalows near reception had good wifi reception. Check room for damp before accepting it. We we...
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Harry_Grout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDeeKohLanta, General Manager at Twin Bay Resort, responded to this review, 9 January 2013
Dear valued guest

As with all reviews I study them carefully before formulating my reply. I totally agree with you about the location and can't and wouldn't change it. The other comments disturbed me however. Being overpriced is a budget issue. If you were on a more devolved island such as Phuket you would be paying almost double for a location like ours. As for bugs under the doors, it is hard to control when each unit is ground level in a tropical garden setting. Admittedly the gaps do occurr under the door through the swelling and shrinking throught the day because of temperatures. I do plan to install mosquito net doors in the future when budgets become available, as with room safes and mirrors etc...

To say that our chefs cook with no passion and love is a little harsh. Yes if we had highly paid professionals then I would too would be disappointed. You have to realize Koh Lanta is a relatively new location and only open for 5 months of the year so staffing is hard to find.

I am not defending Twin Bay in anyway but just want you to understand the island, it's people and it's culture before harshly criticizing the ability ties and skills.

Best regards
Jonathan Dee
Resort Manager
rm@twinbaylanta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Twin Bay Resort

Property: Twin Bay Resort
Address: 333 Moo 1, Koh Lanta Yai Island | Saladan, Ko Lanta 81150, Thailand
Region: Thailand > Krabi Province > Ko Lanta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool
Hotel Style:
#16 On the Beach Hotel in Ko Lanta
Price Range (Based on Average Rates): £
Hotel Class:3 star — Twin Bay Resort 3*
Number of rooms: 40
Official Description (provided by the hotel):
A casual 3 star resort in a 5 star location ... more   less 
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Also Known As:
Twin Bay Hotel Ko Lanta

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