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“Great week!”
Review of Twin Bay Resort

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Twin Bay Resort
Ranked #19 of 84 Hotels in Ko Lanta
Certificate of Excellence
Singapore, Singapore
Level 1 Contributor
3 reviews
3 hotel reviews
“Great week!”
Reviewed 24 March 2014

Recently spent a great week here. "Five star" location with pool almost on the beach! Quiet and relaxing. Room was comfortable and good value. We felt quite at home. Staff friendly and helpful, especially after I had left my phone behind! Big thank you to Jon and Erik, my "little stars". We would have no hesitation in returning here and/or recommending to friends.

Room Tip: We had a garden view, which was perfectly adequate for us. Obviously best rooms were overlooking the...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenmiddleton95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDeeKohLanta, General Manager at Twin Bay Resort, responded to this review, 26 March 2014
Dear Valued Guests,

Those "little stars" that shine only as brightly as all the others stars in the Twin Bay team are delighted to receive your review. We felt your panic when you left your phone and were so pleased to reunite you with it after you left.

Indeed it is a five star location as so many previous reviews have mentioned, and we plan to keep it that way. Hopefully all the stars will be here to meet and greet you on your return in the not too distant future we hope.

Best regards
Jonathan Dee
General Manager
rm@twinbaylanta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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506 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (92)
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English first
Melbourne, Australia
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 March 2014 via mobile

We have been here for almost one week and we love it. The staff are great. Eric and John have been tremendous hosts. Nothing has been too difficult for them, that includes assistance leading up to this trip. Their day trip advice has been fantastic as well. The cocktails are brilliant great prices - cheaper than other locations on the beach. Great breakfasts and the BBQs on the beach are a highlight.

The beach vista is fantastic as well.

Life is too short to complain so my only complaint is that time flies when you are having fun and a fun time is what my family are enjoying. The kids love the pool and having it open 24/7 is brilliant.

So if you like a laid back affair, with a more personal experience then Twin Bay could be the resort for you, it certainly is for us.

Stayed March 2014, travelled with family
Helpful?
1 Thank Stephen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDeeKohLanta, General Manager at Twin Bay Resort, responded to this review, 21 March 2014
Dear Valued Guests,

Well you are our 200th reviewer :-) Unfortunately no prizes for that but a very very big thank you for writing such a lovely review. As you and the majority say, location is fantastic and the friendliness of the staff is delightful.

As for Erik and myself, we are just a small part of the overall Twin Bay experience. We both try not to bother anyone but ultimately want everyone to chill and have a blast while staying with us.

The BBQ generally works well and as you mention the bar does do good fruit shakes. I will pass these remarks on to the staff so they feel proud of their work.

Hope we have the chance to welcome you all back in the not too distant future.

Best regards
Jonathan Dee
General Manager
rm@twinbaylanta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kelowna, Canada
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 March 2014

We found Twin Bay Resort as we walked along the beach.
We were looking for another place to stay as we preferred
Klong Dao Beach to Long Beach.
Erik at reception was very friendly and helpful.All the staff at Twin Bay were courteous -setting a positive atmosphere throughout the resort
Our bungalow was very clean with a generous supply of towels and bottled water each day.
The breakfasts were very good - lots of choice.
We loved the pool which was always cool and refreshing!

The location of Twin Bay along a narrow strip of land places it with a bay on each side and so there is often a beautiful breeze as you enjoy breakfast or sit in the lobby. Since the resort is sheltered in a bay, the ocean is calm. No big waves.
WiFi is available throughout the resort.
We have stayed in 2 other resorts on Klong Dao Beach and Twin Bay is our favourite.
We will definitely be back-and hopefully with our grandchildren It is a perfect location for families to share a holiday!

Room Tip: All cabins are good-within 30 meters of the beach! Family cabins are bigger with bunk beds for child...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bobthehawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDeeKohLanta, General Manager at Twin Bay Resort, responded to this review, 19 March 2014
Dear Valued Guests

It's lovely to receive a refreshingly positive review after the last two not so positive ones i have just received.

Again location and staff friendliness win the day as with many reviews. We are very privileged to situated on the best spot on Kaw Kwang beach with views of both bays. As you say all rooms are very close to the beach and the resort offers the quietness and relaxation people are looking for whilst holidaying on Koh Lanta.

I do hope we have the chance to welcome you back in the not too distant future with your family in tow.

Best regards
Jonathan Dee
General Manager
rm@twinbaylanta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tiverton, United Kingdom
Level 5 Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 17 March 2014 via mobile

We hired a driver and came here from Phuket for 3 nights in March 2014.
It was the cheapest hotel we stayed in but this did not reflect our enjoyment.
The location is fantastic at the top end of the bay in a quiet area but easily accessible to everything you need. The hotel was clean friendly and provided everything needed and had lovely vibe relaxed.
The bar closed at 10pm so not a wild night but that suited us fine. Breakfast covered the requirements but not over the top.
I really liked this island and hotel and would recommend to anyone wanting a quiet relaxed and friendly holiday.

Stayed March 2014, travelled as a couple
Helpful?
Thank DorsetLarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDeeKohLanta, General Manager at Twin Bay Resort, responded to this review, 21 March 2014
Dear Valued Guests,

Lovely to receive your review yesterday morning. It is reviews like this that make the days ahead great and the staff happy they are appreciated.

Again location comes out on top and friendliness second. It will always be hard to reverse that because of how fantastic the location is.

I do hope we have the opportunity to welcome you back in the not too distant future.

Best regards
Jonathan Dee
General Manager
rm@twinbaylanta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
Level 5 Contributor
88 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 16 March 2014

It was a long journey to this resort having flown from Chang Mai that morning. A taxi met us at the airport and 2 ferries and 3 hours late arrived at twin Bay.
We picked twin bay for its location and it didn't disappoint from that perspective. We had one of the bungalows overlooking the beach with a fantastic view. The beach is clean quiet and unspoilt. Erik and Jon were very helpful as we're most of the other staff. The pool is lovely and open 24/7 which is unusual and very nice. it is a peaceful resort with a most layed back approach. Bars and restaurants accessible along the beach and the main town via tuk tuk. Breakfast was reasonable, some food left uncovered and open for flies. Great chef who made great omelettes. We went to the beach BBQ advertised 6-10 pm. We arrived about 8 pm. Ordered fish and kebab. Fish was fantastic but never got the kebab, was told the cook forgot! And had packed all the food away by 9 pm. What a shame.

This was the most expensive place we stayed in Thailand, and whilst the beach side location was great, not the best for cleanliness and facilities.
There are areas for improvement. Do not want to sound too negative but:
The bungalow needed a bit of TLC, paintwork needed attention particularly on the bathroom
floor
Shower in the bathroom very slow, used the one in the bath
Huge bath and plug very tricky to remove
Curtains very difficult to open and close
No mirror in the bedroom, just the one in the bathroom
Air con noisy and dripping water
Kettle on floor not really conducive for use
Slippers provided have seen better days
Outside the bungalow was lots of unnecessary debris eg something that looked like a table leg
Poolside, the ground gets extremely hot, this was recognised at 3pm one day when rubber mats were put down, but a bit late in the day
Outside the resort there is a lot of dumped rubbish that again is a shame

Staff mostly friendly and helpful but as previously said was disappointed with the beach BBQ experience. On the day we were leaving had asked the staff what the time was and told 1pm. Thinking we had ample time for lunch ordered our food to then discover that it was 2pm. When we tried to cancel the order the staff in the restaurant tried to insist we could not cancel the order. After a difficult conversation the order was cancelled. An unnecessary end to our stay.

Bus transfer was arranged for us to take us to krabi, great journey and taken to the door of our next hotel

Room Tip: Bungalow on the beach
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sally F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDeeKohLanta, General Manager at Twin Bay Resort, responded to this review, 19 March 2014
Dear Guests

It is always good to receive positive and negative feedback from all our guests. Although your review was mixed with some relevant observations, there were a few that were out of our control. Yes i agree there is room for improvement in renovations and as with all resorts on the island, the low season will see these being done. We only have a 5 month season and as you can imagine, each room gets used to their maximum and get some wear and tear.

Hope that if you come back you will notice the improvements next season

regards
Jonathan Dee
General Manager
rm@twinbaylanta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wasquehal, France
Level 4 Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 9 March 2014

We've been at Twin Bay resort, 2 years ago (feb 2012). It's sometimes "risky" to do so as we all tend to idealize the first experience... BUT : it was just as if we were at home, you feel immediately in a friendly atmosphere,and had a lovely time. The pool and beach are really fantastic. Thanks to the staff and management and hope to see you again very soon !

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nathalie Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDeeKohLanta, General Manager at Twin Bay Resort, responded to this review, 9 March 2014
Dear Valued Guests

What a delightful way to greet the beginning of the week by reading your lovely review of your stay with us. I do understand your apprehension of a second visit and i am glad that we put those apprehensions to sleep on your return. No doubt you saw some changes in all aspects since your previous visit, and when you return for the third time, more changes will no doubt have been made in a positive manner. Don't worry, we will not change the feel and location.

I look forward to welcoming you back in the not too distant future.

Best regards
Jonathan Dee
General Manager
rm@twinbaylanta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 March 2014

I was initially very impressed with reviews on trip advisor but I had to adjust my expectations upon arrival. The room was very simple and clean. The flush broke down on our first night, but I was pleasantly surprised that it was fixed the next day after the room cleaning. Would like to thank the management and helpers for that. On the second night, we had ants crawling on our bed and pillows though we did not consume any food in the room. The third night was the hardest to get by. The aircon made weird cranking noises throughout the night, I heard rats running across our room on top of the ceiling, and the electricity tripped twice but came on by itself after a while. Aircon was not cool and the whole night was just difficult.

Despite all of the above, it was still an enjoyable stay as I had chosen Ko Lanta because I wanted tranquility and indeed Twin Bay was a resort away from the crowded spot. The recept will help us call for tuktuk if we need to get out for a drink or meal with ease and advised us on the average price of travel so we need not overpay tuktuk drivers.
The staff who works at the restaurant and housekeeping were friendly. Our room did not come with a water boiler nor hairdryer, but we were able to get one upon request. Erik also lend us his USB charger for our phone as we had forgotten to bring our travel adaptor.
We had fresh bottled water replaced everyday. When we had to check out at 5.30am, the security staff helped us out with our breakfast though the kitchen staff spoke very little English. They packed our breakfast for us as we journey to the airport and I was pleasantly surprised that they had also provided us with water.

Would like to specially thank Erik for his hospitality and making our stay a comfortable one. It was nice to exchange travel tips with each other. Chatting with them makes me get to know more about Ko Lanta rather than just being here to see this as a tourist spot. :)

If you are looking for a place to have a quiet retreat and chill time, this is the place you should consider. Throughout my stay, I never meet any asian tourist except ourselves. :)

Room Tip: Sea-front rooms (family suite) would probably be a better choice.
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank whyyanbing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDeeKohLanta, General Manager at Twin Bay Resort, responded to this review, 9 March 2014
Dear Valued Guests

Thanks for your review. Although it was a not a good one on the product , it was good to see that Erik gave you the service you required.

Best regards
Jonathan Dee
General Manager
rm@twinbaylanta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Twin Bay Resort

Property: Twin Bay Resort
Address: 333 Moo 1, Koh Lanta Yai Island | Saladan, Ko Lanta 81150, Thailand
Region: Thailand > Krabi Province > Ko Lanta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool
Hotel Style:
#16 On the Beach Hotel in Ko Lanta
Price Range (Based on Average Rates): £
Hotel Class:3 star — Twin Bay Resort 3*
Number of rooms: 40
Official Description (provided by the hotel):
A casual 3 star resort in a 5 star location ... more   less 
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Also Known As:
Twin Bay Hotel Ko Lanta

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